Only Get Upset When It Can Help
Patricia Feager and Kathleen Daniels are hosting the March challenge, asking us to use critical thinking using original content. Think about a scenario that can march you into trouble. Please write about a scenario that has the potential to come up during a real estate transaction.
*Note the underlined links below to previous situations.
When a situation is out of our control, getting upset is a total waste and...
Here's an example:
Closing has to be delayed. The buyer and seller have arranged time off from work. It's the end of the month. Everyone is inconvenienced... from the lender to the title company, the agents to the clients, and all the others working on a transaction. That includes movers, family members, babysitters, employers, and bosses whose schedules are disrupted.
There is nothing to do when it is out of our control, such as the person responsible for the grant approval being unavailable.
Sorry but closing cannot and will not happen at the planned time.
We, as agents, can not make it close!
No matter how angry, sarcastic, and kindness-impaired an agent becomes...the closing will still not happen!
What do you do when this happens?
Keep your buyers and sellers fully informed. Do not promise a settlement date until there is
a final 'clear to close.'
You can set a time and date, but it is not written in stone. There are last-minute delays with funding, one extra piece of paper needed, an employee verification, a missing certificate, or a last-minute change in almost anything.
Delays do happen!
Handle it with kindness, handle it with a full explanation, and handle it as soon as you know there might be a problem. And then
Only Get Upset When It Can Help
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