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Only Get Upset When It Can Help

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Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

Only Get Upset When It Can Help

Patricia Feager and Kathleen Daniels are hosting the March challenge, asking us to use critical thinking using original content. Think about a scenario that can march you into trouble. Please write about a scenario that has the potential to come up during a real estate transaction. 

 

*Note the underlined links below to previous situations.

 

When a situation is out of our control, getting upset is a total waste and...

I don't do upset.

Upset faces

Here's an example:

 Closing has to be delayed. The buyer and seller have arranged time off from work. It's the end of the month. Everyone is inconvenienced... from the lender to the title company, the agents to the clients, and all the others working on a transaction. That includes movers, family members, babysitters, employers, and bosses whose schedules are disrupted.

There is nothing to do when it is out of our control, such as the person responsible for the grant approval being unavailable. 

Sorry but closing cannot and will not happen at the planned time.

We, as agents, can not make it close!

No matter how angry, sarcastic, and kindness-impaired an agent becomes...the closing will still not happen!

What do you do when this happens?

Keep your buyers and sellers fully informed. Do not promise a settlement date until there is 

a final 'clear to close.'

 You can set a time and date, but it is not written in stone. There are last-minute delays with funding, one extra piece of paper needed, an employee verification, a missing certificate, or a last-minute change in almost anything.

Delays do happen!

Handle it with kindness, handle it with a full explanation, and handle it as soon as you know there might be a problem. And then

Only Get Upset When It Can Help

Posted by

Margaret Rome
HomeRome Realty
Broker/Owner/Realtor®

Baltimore, Maryland


Sell Your Home With Margaret Rome

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Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
The Grit and Gratitude Agent

As I tell colleagues and past executive coaching clients, focus on what you can control and let go of the rest. You may be able to influence something by kind words, proactive actions, but still the end result may be outside of your control.  Let it go.

Mar 22, 2023 07:14 PM
Margaret Rome Baltimore 410-530-2400

Your colleagues and past clients were in good hands with you, Leanne Smith.

Mar 24, 2023 06:02 PM
Patricia Feager, ABR,CRS,GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Margaret Rome Baltimore 410-530-2400 - What a great and educational post. I started out by following your link to your 2006 blog post on ActiveRain. Scenes like you described back then, are still going on today, and will continue into the future. The pearls of wisdom you shared, "Don't let unimportant people or unimportant things become important," should be engrained in our brains. 

Reading your current blog post for the March to a Solution|ActiveRain March 2023  rings true too! I believe one of the top three reasons why the closing date can be the hardest is because of the situations you described. One party thinks they are closing, movers are scheduled, people are taking off work, employers are rearranging schedules, utilities are being shut off, disconnect, hookups,  and, and all the other minutia that stresses people out just because a closing is delayed outside of ones control which  causes nerves to be on end. Practicing patience at this time, is the best skill a real estate agent can display. And often the only solution that makes sense. 

Thank you for the second entry which really struck a nerve because it is a very common problem. 

Mar 22, 2023 08:12 PM
Margaret Rome Baltimore 410-530-2400

Thank you, Patricia Feager, MBA, CRS, GRI,MRP,  for hosting this month's challenge. I love how you make the author of each entry feel so special. That is a gift that you share with everyone!

Mar 24, 2023 06:05 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Margaret,

You are spot on. We are the voice of reason and need to be calm, keep everyone informed and explain the situation when delays occur. Things happen that are out of our control and we need to contain the unnecessary stress that goes along with it to our clients.

Mar 23, 2023 04:25 AM
Margaret Rome Baltimore 410-530-2400

Dorie Dillard Austin TX  This says it all:"  We are the voice of reason and need to be calm, keep everyone informed and explain the situation when delays occur."

Mar 24, 2023 06:07 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Good morning. Yes, our role is to be the calm voice of reason. Communicating roadblocks keeps everyone informed so they can make appropriate plans. If we get upset, that wouldn't help at all.

Mar 23, 2023 04:56 AM
Margaret Rome Baltimore 410-530-2400

Kat Palmiotti, You said it very well; "Communicating roadblocks keeps everyone informed so they can make appropriate plans. If we get upset, that wouldn't help at all."

Mar 24, 2023 06:09 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Good morning, Margaret... great advice... getting upset and "ugly" as they say in the South won't get anyone to the closing table any sooner. When something like this happens the best thing we can do is keep everyone calm and focused.

Mar 23, 2023 05:08 AM
Margaret Rome Baltimore 410-530-2400

Nina Hollander, Broker So true: " When something like this happens the best thing we can do is keep everyone calm and focused.

Mar 24, 2023 06:11 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Margaret - life often presents its own challenge (or multiple ones simultaneously).  Participation is optional and so is pausing those moments.  Sometimes it might be best to put things in perspective.  Perhaps.   

Mar 23, 2023 05:56 AM
Margaret Rome Baltimore 410-530-2400

Michael Jacobs One of my perks when writing is getting your pondering remarks. Thank you.

Mar 24, 2023 06:14 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Hello, Miss Margaret Rome Baltimore 410-530-2400 I always tell my clients to leave a little wiggle room.  Things happen. Things happen that we have zero control over. Always leave time between the "target" close date and when you plan to actually move. In the end, it is always less stressful.  

Thank you for your entry in the March to a Solution Challenge!

Mar 23, 2023 07:22 AM
Margaret Rome Baltimore 410-530-2400

Kathleen Daniels, Probate & Trust Specialist, Thank you for hosting this month's challenge.   When something like this happens, the best thing we can do is keep everyone calm and focused...and hopefully, there is some wiggle room.

That is excellent advice. 

Mar 24, 2023 06:21 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

If there is anything I have personally developed from my 40 years as a Realtor, it would be the hide of a rhinoceros.  We really do need to be selective about what we get upset about.

Mar 23, 2023 01:04 PM
Margaret Rome Baltimore 410-530-2400

Myrl Jeffcoat  Perfect comment,

"We really do need to be selective about what we get upset about.''

Mar 24, 2023 06:23 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

CONGRATULATIONS Margaret, on having this blog FEATURED in the Old Farts Club group!  

Mar 23, 2023 01:05 PM
Margaret Rome Baltimore 410-530-2400

Thank you, Myrl Jeffcoat 

Mar 24, 2023 06:23 PM
George Souto
George Souto NMLS #65149 - Middletown, CT
Your Connecticut Mortgage Expert

Margaret most often the yelling and screaming creates more delays.  Much more gets done when everyone keeps a level head, and look for solutions instead of pointing fingers.

Mar 23, 2023 03:32 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

George Souto, I agree with your comment: 

''Much more gets done when everyone keeps a level head, and looks for solutions instead of pointing fingers.''

Mar 24, 2023 06:26 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

Oh my goodness, this is such great advice, Margaret! I have actually used my 'kill them with kindness' mantra to get whomever is slowing down the process to pick up the pace and get this done ON TIME! 

When all else fail, I firmly believe that keeping our clients informed at every turn does keep them from 'freaking out' at the last minute.

Thank you for your entry in this month's challenge, Margaret!!

Mar 26, 2023 02:13 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Hi Debe Maxwell, CRS; I just read your excellent entry for the contest. Thank you so much for all you do here in the Rain!

Mar 26, 2023 03:41 PM
Debe Maxwell, CRS

Oh, thank YOU, Miss Margaret Rome Baltimore 410-530-2400 - you are AR's sweetheart and we are so fortunate that you are here in the Rain with us. 😘

Mar 26, 2023 04:15 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

In our state, where everything is done by lawyers, it is usually the lawyers that set the final dates and they will only do that when they are confirmed with the clear to close and have the docs visible. They may give out approximate dates but that's all they get.

Mar 30, 2023 08:50 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Ed Silva

We have a date in the contract and if it's delayed, extensions need to be signed.

Mar 30, 2023 10:13 AM