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Get a C.L.U.E. About the House You Are About to Purchase!

By
Real Estate Agent with HomeSmart Stars TX #0552717

Get a C.L.U.E. About the House You Are About to Purchase!

As you prepare to purchase your next home, wouldn't you want to know as much about that home as possible? Would you want to know if the previous owners had filed insurance claims? If your answers are YES!, then read on.C.L.U.E report

Ask the sellers to provide you with a C.L.U.E. report on the house. C.L.U.E. is the acronym for Comprehensive Loss Underwriting Exchange. It is a nationwide claims database and provides information on the claims history of the house going back five (sometimes seven) years. You can make the sale of the house contingent on the delivery of the report. Here in Texas, you can insist on disclosure/delivery within the option period.

Several years ago, I had clients who made an offer on a home. The seller did disclose in the Seller Disclosure Notice that he HAD received funds from his insurance company for hail damage to the roof and he did NOT repair or replace the roof. The buyers' inspector noted the damage in the inspection report, yet the seller still did not want to replace the roof. The house was uninsurable. My clients were using a VA loan to purchase the house and the VA appraiser made a new roof a requirement to close. Although we knew about the damage to the roof, we did not know when the claim was filed or how much the seller received.

As you can see in the image above, the sellers received two checks, one for over $6,000 and the other for over $5,000 for hail damages in 2011.

This seller was honest in disclosing that he pocketed the insurance money. Will the next seller "forget" to disclose something? Find out with a C.L.U.E report.

 

Posted by

Lorrie Semler, REALTOR
HomeSmart Stars

Serving your residential real estate needs in Dallas, TX and all the surrounding suburbs


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Comments (13)

Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Most disclosures are not always accurate when it comes to insurance claims.  C.L.U.E. rpt is useful. 

May 20, 2023 07:12 AM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

Sam Shueh It's very useful. And it can be used to show that the seller was less than truthful.

May 21, 2023 06:40 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Lorrie,

I always encourage buyers to contact their insurance provider and review a c.l.u.e. report that is on file. Many times seller's disclosures are not filled out correctly or information is ommitted. Always good to see what claims have been made. I've never requested the report from the seller always the insurance company.

May 20, 2023 08:23 AM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

If you're not the homeowner, it is sometimes difficult to get the report.

May 21, 2023 06:36 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
The Grit and Gratitude Agent

Our contract here in AZ requires a CLUE letter.  Sometimes the challenge is the sellers failed to have insurance. Then I request a letter stating that.

May 20, 2023 10:43 AM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

Leanne Smith It would be great if Texas required the report!

May 21, 2023 06:37 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

As Leanne stated in AZ a CLUE  or a letter from their insurance company is required on every contract.

May 20, 2023 11:24 AM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

Anna Banana Kruchten Phoenix Broker Wish it were so here!

May 21, 2023 06:38 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Lorrie-  It certainly makes sense to get a CLUE report as part of a buyer's due diligence. 

May 20, 2023 06:31 PM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

Kathy Streib So many agents don't do this!

May 21, 2023 06:38 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

May 20, 2023 07:12 PM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Good morning Lorrie. When C.L.U.E. first came out I used to teach seminars at the Board of Realtors. Back then, very few knew it existed, Now, many more do. Thanks! Enjoy your day.

May 21, 2023 05:23 AM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

Wayne Martin Not enough agents know about this!

May 21, 2023 06:39 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

You are right Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417. Many fail to keep up with the times. 

May 21, 2023 06:54 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Hi Lorrie,
Your post reminds me that I need to take care of an erroneous item on my C.L.U.E. report.

May 21, 2023 08:44 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Glad to see this one featured Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417 ! I agree they won't give out the clue report to anyone but any insurance provider can obtain it so that is why I suggest going though their insurance carrier.

May 21, 2023 10:48 AM
Roy Kelley
Retired - Gaithersburg, MD

This is great advice to share with home buyers.

Have a great day and an outstanding week.

May 21, 2023 11:41 AM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

CLUE Report1 That is something from the past!

Back in the days when insurance companies were very wary about mold claims, a CLUE Report was standard procedure in our market. I have not seen one in years.

May 21, 2023 03:07 PM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

John Juarez We deal with a lot of hail damage to roofs here, so they never go out of fashion.

May 22, 2023 06:49 AM
Diana Zaccaro Broker Associate
ZOOM Realty Group - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

During a listing appointment with sellers who I had known for years, the subject of disclosure came up. They knew that I knew that the house had flooded at one point so when disclosure was mentioned they stated "Oh, we don't have to disclose that because it happened over five years ago so there is no record of it. That's why we waited so long to list". They refused to disclose the flooding and I refused to take the listing.

 

May 25, 2023 07:52 PM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417

Diana Zaccaro Broker Associate Yikes! I'd have walked away from that listing, too!

May 26, 2023 06:29 AM
Diana Zaccaro Broker Associate

Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417 

I think the CLUE reports should have to stick with the property permanently since there are people like them who try to beat the system. They ended up doing a FSBO after I declined the listing.

 

May 26, 2023 07:02 PM