Emergency Response Program for Property Managers

As the owner of Environmental CPR, an emergency property damage restoration company, I have worked with a umber of property management companies and have compiled a list of what property managers seem to want the most.  I've broken it down into three basic categories: 1) Priority Handling (responsiveness to the initial call); 2) Accurate and Timely Billing (Invoicing after the job is complete); 3) Insurance and Certification (Proper liability insurance, licensing, and certifications).

I would love to hear from the community of Real Estate Professionals on what you think of this list and what's missing?

Emergency Response Program for Water, Fire, and Mold.

Priority Handling

• Free support calls for property managers and maintenance staff with free consultation for dealing with minor mold, water, smoke, or odor problems.
• 24 hour 365 day availability for emergency response with 2-hour or better response to property.
• Free on-site estimates for water, smoke, mold and odor.
• Discretion and client confidentiality maintained when technicians are speaking to renters.
• Every job will have an IICRC certified technician on-site.
• All personnel responding to property will be attired in uniform and arrive in marked vehicles.
• Ozone treatments at contract price for empty individual apartments or homes for quick deodorization.

 Accurate and Timely Billing

• Billing for services through Xactimate (industry accepted estimating software) and charges will consist of what is generally acceptable to insurance companies.
• Photo documentation of damage will be provided along with invoice.
• All estimates and billing will include detailed assessment of activity per room.
• Will bill insurance directly when authorized by client.
• If insurance excludes a billable line item and this was not pre-agreed upon in advance, we will not bill the client for this item.
• All invoices will be issued within 24 hours of job completion.

Insurance and Certification

• Maintain a minimum $1M/$2M general liability policy and contractor's pollution liability insurance with mold rider.
• Carry workers compensation insurance for all employees.
• Maintain IICRC certifications for water damage restoration, fire and smoke restoration, mold remediation, and odor control

I hope you find this information useful when dealing with emergency restorations companies in your area and your comments are greatly appreciated.