🎶Agent, Don't Be A HERO🎶

Commercial Real Estate Agent with Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker AZ BR 528507000

Not intelligence, not professionalism, not common sense, NONE OF THAT

but EGO

makes an agent inordinately DRIVEN to be a HERO for their (usually unreasonable) client.

"It's highly unlikely/impossible but I will do it bc I am THAT DAMN GOOD!" 

I turned down a listing several months ago, for more than one reason. Price. Condition. And I could not trust the seller. 

My realistic opinion of value was  . . . realistic. I AM an 'expert' in that particular area/market/property type! It's one of the things 'I do most' . . .

The listing is now on the market with others, for almost DOUBLE my estimate.
My insistence that the property be cleaned up pre-market was also ignored . . . looks just gorgeous in the pics, I tell ya . . . clutter adds a certain cachet . . . 🙄

The agents are trying WAYYYY too hard to be this seller's huckleberry . . .

Another baby agent recently created unnecessary drama EVERY time her (actually pretty chill) clients even ASKED a question about cosmetic blemishes or 'something they didn't see before'  . . . IMMEDIATELY, the incendiary phone call or text ACCUSING seller of lying! 

We knew what she thought she was doing . . . BEING A HERO

She now has become . . . a JERK AGENT.
LOL good luck with your career, young'un!

Just be realistic with your people. I'm not saying leave their money on the table, never if avoidable! But it's not like there isn't a process, certain metrics and rules of engagement!

And if you can't protect them from themselves . . . save yourself.

Heroes often die at the end of the movie . . .  


Comments (12)

Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Candice A. Donofrio ,

I LOVE this post. Heroes often die at the end of the movie and unfortunately some survive. I'm thinking of an agent that is just plain not nice! She is a "no it all" and ALWAYS has to be right in her fight to reprsent her clients. I often find her clients are just like her..a perfect match!

May 25, 2023 09:05 AM
Candice A. Donofrio

Yeah they make big promises to their clients, and blame others when they can't keep them. If I fire a client, I don't want their referrals. Because like you said, they're all the same, LOL

May 25, 2023 09:14 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Candice- I've know people like this. They care about being the hero in someone's eye regardless of what they have to do and even if what they do is not in their client's best interest. 


May 25, 2023 05:23 PM
Candice A. Donofrio

yup! EGO! 


May 25, 2023 06:07 PM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Now I have that stupid song stuck in my head!  Thanks - lol

May 25, 2023 07:30 PM
Candice A. Donofrio

"Earworms R Us" LOL

May 27, 2023 07:41 AM
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

One of the things we have got to learn when in the real estate business is how to deal with unreasonable clients and/or possible clients. Turning down a listing and/or firing a client is sometimes the way to go. Explaining/training/letting them learn a lesson is sometimes the way to go. But attempting to be a hero because we can't get our ego out of the way? Not so good.

May 26, 2023 05:10 AM
Candice A. Donofrio

In AZ, one of the top RE defense attorneys who has taught many risk reduction courses over the years says. "The number one risk reduction technique is CLIENT SELECTION." 

I think we all initially go through the 'wanting to go the extra mile for our clients' and that's admirable . . . no one should have a lazy broker . . . BUT it becomes ridiculous when the EXPECTATION is set that the clients' EVERY WISH is their agent's command! Recipe for failure.

Long ago, I had a guy who literally told me "We want our agent to DO EVERYTHING for us, we just show up with the money and buy it (easy for him to say, it was his elderly mom's money!)"

I told him no, we are only responsible for directing you to resources so you can perform your due diligence and give informed consent. He said well that is what we want. I told him I cannot and won't do it, do you want to stop and find another? No that's okay. And you can guess, an arm wrestling match over 'his interpretation of my duties' the entire transaction. 

I needed to have kept walking . . . and I learned! 

I'll never forget 6 months after the closing (NEW HOME w builder's warranty) him writing me to whine about what the builder doesn't cover (not much but some items and he RECEIVED a copy of the warranty) "And I wanna know WHO'S PAYING FOR THAT!" 

My response was, "As the homeowner, the SOLE responsibility for maintaining your home is YOURS. Here's the contact info for the AZ Registrar of Contractors if you want to file a complaint. Good luck."

Agency terminated at COE. I wasn't reopening it by implication! 

May 27, 2023 07:50 AM
Brian England
Arizona Focus Realty - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

They will certainly learn things the hard way if they don't listen to advice from those that have been in the business for a while.

May 26, 2023 06:41 AM
Candice A. Donofrio

We do all we can, but we are not all purpose. And just getting everyone though peacefully is pretty heroic IMO!

May 27, 2023 07:51 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

May 27, 2023 06:12 PM
Candice A. Donofrio

Thank you ♎! 💖

May 29, 2023 06:48 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I compare it to Captain Ahab and Moby Dick - some unreasonable clients are such a challenge - you want to be the agent that can bring them in when no one else could.... the thing I always remember with Captain Ahab is that he died - and Moby Dick won.  It is better to walk away from some of those clients rather than try to be a hero - and go down in flames. .... or down with the whale! 

May 28, 2023 05:10 AM
Candice A. Donofrio

Good analogy! Live to fight another day! 

May 29, 2023 06:48 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
Relocation to NW AZ with elbow room & more freedom

Yes ego is often present and the results more often than not are disastrous.Great post and congrats on the feature.

May 28, 2023 06:35 AM
Candice A. Donofrio

Thank you!

May 29, 2023 06:48 AM
Roy Kelley
Retired - Gaithersburg, MD

Thank you very much for sharing your experience and advice.

Have a very special holiday weekend.

May 28, 2023 07:59 AM
Candice A. Donofrio

You as well!

May 29, 2023 06:49 AM
John Juarez
The Medford Real Estate Team - Fremont, CA

There is a difference in fully supporting and working on behalf or a client and fulfilling unreasonable expectations. Of course, it is sometimes a challenge knowing fully what we are getting into when we take on a new client.

May 28, 2023 10:08 AM
Candice A. Donofrio

That's a fact! Sometimes they show their claws later . . . that is why I have a cancellation clause in all my listings. And will enforce it!

May 29, 2023 06:49 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Oh I get that!  Newer agents that don't understand that they have a choice.  Buddying up to a seller is never a good idea.  It's best to be realistic and honest, as you would do! 

May 29, 2023 03:55 PM
Candice A. Donofrio

Buddying up to either side and thinking 'the other side' is an adversary is unwise for sure! 

May 29, 2023 04:02 PM
Nick Vandekar, 610-203-4543
Long & Foster Real Estate Inc 610-225-7400 - Devon, PA
Selling the Main Line & Chester County

Great advice, and so true, ego can also create the jerk agent in more ways than one.

May 30, 2023 07:36 AM