Clients Aren't Just Clients - They're Like Family

By
Real Estate Agent with Value Added Service, 602-620-2699 SA5376460000

Each time I meet a new client either as a referral or a sign call, I wonder how long I will know them.   Not how long they will be clients, but how long we'll both be around to enjoy each other's company.  You see, my clients aren't just clients, they're like family.  

 

Yesterday was the second day of an estate sale for a new client.  I met this client who lives across the street from another estate sale and home sale that I processed in March, 2023.  This new client and friend is a retired doctor, Colonel USAF who lost his wife in February of this year. 

 

He's become such a good friend that it's been a joy to help him transition into the next chapter of a different home.  It's a bit nostalgic as I know how old he is;  I'm 21 years younger.  I could be hit by a truck tomorrow but it's more than likely that he'll go before I do.  He's such a wonderful person, a caring individual and is a deacon in his church.  

 

Tomorrow is the final day of his estate sale and then we'll decide what day the sale of his home will become live to the public.  I'm already thinking of how I can visit and how often is too much!  

 

It's a joy to help others sell their homes, buyers buying homes, and helping people get from point A to point B.  But sometimes, It tugs at your heart strings.  I don't think the public realizes that we are more than real estate agents we're oftentimes their friends and best support systems through those transitionary times.  

 

Coordinating an estate sale, repairs and clean out before selling a home  takes good communication and coordination of efforts!   Managing the entire process means one point of contact for the home seller.    If you're looking for this service, make sure all estimates and costs are listed up front and review contracts carefully!

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Comments (38)

Gary J. Muccio, Associate Broker
Keller Williams of Central PA - Camp Hill, PA
Exceptional Customer Service!

Jan, such a warm and heartfelt post. After 30 years in RE, the majority of my closest friends (many I consider family) are my past clients. This is totally a relationship-based business. I realize there are many models out there, but building quality relationships has been the key to my success. I wish you continued success, and thanks again for sharing your story!

Jun 24, 2023 05:22 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

How beautiful. And yes, this is the very best part of what we do in this business is to cultivate beautiful friendships.

Jun 24, 2023 05:31 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

It takes just a few minutes with a client to appreciate who they are and how they will become a part of our lives. Presuming that they will be friends is a positive way to start a relationship.

Jun 24, 2023 08:36 AM
Edward Gilmartin
CRE - Boston, MA

Keep it professional. Clients are not family. It’s business. Keep friendship separate

Jun 24, 2023 10:00 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

What a heartfelt post, Jan. Beautiful!

My dad turned 87 in May and has dementia. It isn't really bad yet...he knows who we all are and he is able to be engaged in conversation, but it can be stressful for him. It is so sad and every time I visit, I leave wondering how many more visits there will be.

Your friend sounds like a wonderful man and a great friend to have.

Jun 24, 2023 01:07 PM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Jan,

This is such a heartwarming story.  He is lucky to have you help him through this next transition. 

There is something to be said about the career path we have chosen.  We are blessed to be able to make lasting relationships.  I always enjoy talking with past clients and they know I will do anything for them.

Jun 24, 2023 04:10 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jan Green - Scottsdale, AZ Reading this post makes me so proud of you and our beautiful opportunities to make a difference in the lives of others who start out as clients.

Jun 25, 2023 05:55 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Jan Green - Scottsdale, AZ  It really resonates with me. I had a conversation with a man who informed me that his mother had recently passed away, and we arranged a meeting. As I reviewed the details, I realized that I knew his mother. Before we met, he called to reschedule the appointment, and I mentioned that I knew his Mom but was not aware of his mother's passing. He expressed gratitude and seemed more at ease knowing that I had a connection to her.

so Glad Kathy Streib featured as I missed it 

Jun 26, 2023 10:54 AM
Chuck Willman
Chuck Willman - Alpine, UT
NewHouseUtah.com

Jan Green - Scottsdale, AZ It's so sad that he's in the stage of life where he continues to say goodbye to so many things. I'm happy that you are able to help him manage this stage of what could be an otherwise much more complicated process.

Jun 27, 2023 01:21 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

So true Kat Palmiotti !  It's wonderful to be of assistance when they need it the most.  Thank you for commenting!

Jul 10, 2023 06:40 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Thank you so much for commenting Gary J. Muccio, Associate Broker .  You understand the very idea of being successful in real estate.  For some it just comes naturally - you seem like that type of person.  Congratulations and continued success!

Jul 10, 2023 06:41 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Spot on Dr. Paula McDonald !  He's been a joy in getting to know.  His stories are brilliant, but so sad to see him without enough to keep him busy!

Jul 10, 2023 06:43 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Very true Ed Silva !  When I first met him, he talked a mile a minute.  I think he was just lonely after losing his wife.  As an MD, he cared for her in their home till she passed.  Truly remarkable, intelligent man.  Thank you for commenting. 

Jul 10, 2023 06:44 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

I'm sorry to hear about your dad Sharon Tara .  I bet he is frustrated.  I've heard the frustration can turn into anger, too.  Having never experienced aging parents, my heart goes out to you.  Thank you so much for sharing!

Jul 10, 2023 06:46 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Thank you Sheri Sperry - MCNE® .  Your clients are lucky to have you and I bet they appreciate you so much!  Good for you!

Jul 10, 2023 06:47 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Thank you so much Margaret Rome Baltimore 410-530-2400 ! I'm sure that your clients mean the world to you as well.  Good for you!  

Jul 10, 2023 06:47 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Your client is lucky to have you.  Having his mother as a common thread must have been very reassuring for him.  So sad Hannah Williams !  Thank you for sharing. 

Jul 10, 2023 06:48 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Thank you Chuck Willman .  It's also a bright spotlight for me and a reminder  that life is short and we have to make the most of every day! 

Jul 10, 2023 06:49 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Each client is special - a client for whom i sold two homes just died recently - very sad to lose a friend and client - they become special. 

Jul 17, 2023 08:13 PM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

So sorry for your loss Lise Howe .  It is very hard when that happens. A big reminder that life is so short!

Jul 17, 2023 08:25 PM