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July 2023 AR Challenge - What Makes Me Exceptional

Real Estate Agent with DFW FINE PROPERTIES 0506509

This month, ActiveRain Members John Meussner and Margaret Rome wants to know “how you stand out and provide an experience for your customers that is exceptional amongst your industry peers?”On an annual basis, my Broker sends me the updated yearly Texas Association of REALTORS Model Brokerage Policies and Procedures. I do not use scripts or lip service. I am required to read and know the context of all sixty-six pages, sign and date it, and return it to my Broker. It contains everything I need to know to conduct business as a licensee from advertising and marketing, agreements and compensation, establishing competency, records management, trust accounts, procedures, and fiduciary duties of Agents.


What makes me exceptional are following the Six Pillars of Character. They are trustworthiness, respect, responsibility, fairness, caring, and citizenship. These are not just words, they are the core ethical values I am judged by throughout my life.

In residential real estate, nothing can slip through the cracks. Cracks can potentially lead to problems with transactions, and lawsuits.  No matter what I am going through in my personal life, I must stand up by my values. Always be transparent (honest, never deceiving, never cheating, or stealing). Everyday, I am reminded that building a business is like building construction. Without integrity, things will not stand up to standards of providing quality services. Word of mouth spreads quickly. Reputation is everything in business. Keeping promises, doing what I say I will do, and being loyal builds trustworthiness and that is always at the forefront of my mind.

Following the Golden Rule is the glue that sticks to continue building relationships by referrals or repeat business. After establishing my business beginning in January 2003, I continue to work hard to build lasting relationships. I never blame others. I always own my error. 

Over the years, people change jobs, marital status, families become empty nesters, there are babies, separations, death, good fortune, and unfortunate. At some point in life, everyone experiences emotional roller coasters. On earth, no one is exempt from problems. No two people or transactions are alike. Problem solving and making good choices is what makes me exceptional. No matter who I work with, whether they are someone I previously served in the business, or someone brand new, accepting differences, challenges, showing empathy, being courteous, never changes. Working through whatever issues a transaction brings takes courage and careful consideration using words, emails, texts, and body language. I am fully aware that one word, one action, or one mistake can be perceived as being disrespectful. No matter what is going on, I must respect my client’s point of view and do the right thing.

Being in the real estate business carries a lot of responsibilities. Technology and people change like the weather. I change too, always striving to do my best to persevere and do what I am expected to do with competency, being accountable for my actions, and most of all I think through things carefully weighing in the consequences.

Real Estate is a lot like the game monopoly. Nobody likes to play with cheaters, liars, or thiefs. A winner never quits and a quitter never wins. When people hire a real estate agent they want to get the most money and value for their time spent with me. No matter what side of the transaction an agent is on, both have to work with integrity. People are keen to notice when someone does not play by the rules, take turns by promptly sending and receiving communication, listening, or abiding by the rules. There is a lot at risk and a lot of liability when writing contracts. Always at the front of my mind for all transactions, new or previous clients, risk reduction is top of mind.

People deserve to be treated with kindness and care. Every client that comes my way is a gift. I always express gratitude (not just at the end of a transaction). Forgiveness is necessary when out of control circumstances occur.

Location! Location! Location! Is very important to clients, both buyers and sellers. I have guidelines that I follow and stay out of locations or areas of business for which I am not qualified. Practicing good citizenship means I stay abreast of schools and communities I serve. Staying informed and remembering to stay in contact with previous clients when I become aware of changes to an area they live in, or new people moving to the area, and cooperating with all people, including my colleagues in the business is essential. These are the best practices that I hope all people I serve will begin, and conclude in business with me, believing I do provide exceptional services.

This is my entry for the ActiveRain 2023 July Challenge.

Posted by

Texas Law requires all license holders to provide the Information about Brokerage Services form to prospective clients.


dfw fine properties


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MBA (University of Dallas)
(Bachelors of Arts & Science)
Paralegal (Southeastern Career Institute)
Associates (3) (College of Lake County)
KU (University of Kansas)


CRS (Certified Residential Specialist)
SRES (Certified Senior Residential Specialist)
PSA (Certified Pricing Strategies; Mastering the CMA)
CRS (Certified Military Relocation Specialist)
RENE (Real Estte Negotitions Expert)

"With self-discipline most anything is possible." --- Theodore Roosevelt 






Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Hi Patricia... an exceptional post from an exceptional lady and Realtor. I can't image a 66 page manual... it's the kind of thing I'd sign and then forget about in a NY minute. At the end of the day it's about one's core values... and if you have them you don't need "no stinkin' manual." Just like with ethics... if you're inherently ethical you don't need NAR to tell you how to be ethical. (And they should follow their own rules. Don't know if you've seen all the articles about the NAR president being sued for sexual harassment and discrimination in the workplace.)

Jul 03, 2023 05:49 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Patricia, Fundamental principles hold immense significance in the realm of business. They are what instill belief and inspire others to engage in business collaborations with you. I know this speaks volumes about you! 

Jul 03, 2023 06:52 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400- I agree with you 100%.

Thank you, for the compliment. I know you hold those fundamental principles near and dear to your hearts too.  

Jul 03, 2023 06:55 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Nina Hollander, Broker 

A policy and procedures manual isn’t just a good idea; it’s required by Texas law. Texas Real Estate Commission rules require a broker who sponsors agents or who is a designated broker for a business entity to maintain written policies and procedures and notify sales agents in writing of the scope of their authorized activities.

"The manual should be formally reviewed annually with each team member and should include consequences for any policy breach."



Jul 03, 2023 07:15 AM
Nina Hollander, Broker

Patricia Feager, MBA, CRS, GRI,MRP hi Patricia... I totally get that it's law in Texas. And we have a basic procedures and policies document here as well in my brokerage and most brokerages in Charlotte... but it's not 60+ pages and I have a hard time believing agents actually read 60 pages and each year, no less. I know that whatever I've been handed in the past, I've glanced at and then filed away.

Jul 03, 2023 07:18 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

After meeting you in person, I could tell that you truly are an exceptional person and I have never heard anyone say anything bad about you.  If they did, I would defend you!

Jul 03, 2023 07:40 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Brian England - after meeting you in person, and seeing how you treated your parents with respect, I knew immediately, you were raised right. The four of us had a very enjoyable time. 

You're quiet an exceptional person yourself!

Jul 03, 2023 08:52 AM
John Meussner
Mortgages in AZ, CA, CO, DE, FL, GA, IN, MD, MN, MT, NC, NJ, NV, OK, OR, PA, SC, SD, TN, TX, UT, VA, WI - Fair Oaks, CA
#MortgageMadeEasy Fair Oaks, CA 484-680-4852

Great entry, Patricia - love how much dedication you put into being an exceptional professional!  I like the practice of your broker of sending an annual guide to review.  It's helpful to read and reread the important things until they just become part of the day to day.  : )

Jul 03, 2023 11:33 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

John Meussner - I also think it's a great idea and would highly recommend all Brokers to do the same on an annual basis. Most Brokers have many agents under their umbrella. No two agents are the same. Some get many closings per year, others get few, and there could be some who get no closings, but they still worked hard with many clients who for one reason or another didn't close any transactions. 

Just because there is a rock star agent under the Brokerage, doesn't mean they are following all the rules. An agent who doesn't produce much volume, but sells one or two million dollar homes, can boast they are a million dollar producer, but really doesn't have all that much experience in between the two closings. And the agent who works diligently all year long but nothing closes, doesn't mean there is something wrong with that agent because that one non-producing agent could be the only one who may never create a liability for their Broker.  

Thank you for recognizing my dedication to my profession. 

Jul 03, 2023 02:41 PM
Roy Kelley
Retired - Gaithersburg, MD

I like your broker policy and admire your commitment to excellence.

Thanks for this exceptional entry for the July challenge.

Jul 04, 2023 06:54 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Roy Kelley - Thank you, so much! My commitment to excellence began long before I started my real estate career. It started by attending private schools from K through High School. By the time I started working at Abbott Laboratories, I was well familiar with the Golden Rule. Plus, compliance was mandatory. Once I began my Bachelor's Degree and completed my Masters at the University of Dallas, Six Pillars of Character was already reinenforced. My last semester at UD was focused on Leadership and working with a team from my class at the University of Dallas at a Prestigious Firm in downtown Dallas. Our work at that Firm determined our final grade before graduation. I graduated in October 2002 and started my career in real estate in January 2003. 

Am I perfect? No. I still have a lot to learn while pursuing continuing education in excess of what is required, always striving to do better for others. Actually, I am currently enrolled at UNT (University of North Texas) and was a recent grad for the Flower Mound Citizens Police Academy. In my business, I have one listing/pending, and I am working with two other clients to list. Plus, one buyer now under contract with new construction. 

Jul 04, 2023 07:08 AM
Roy Kelley

You are setting a wonderful example for every real estate professional.

Jul 04, 2023 07:17 AM
Jerry Newman
Brown Realty, 210-789-4216, - San Antonio, TX
Texas REALTOR, San Antonio Military Relocation

Hi Patricia Feager, MBA, CRS, GRI,MRP Great entry for this July contest. I knew you were an exceptional REALTOR that first time we meet in person at one of our Texas REALTORS Conferences. Serving on those committees adds to your experiences to those qualities that you already have. Look forward to seeing you again at another conference in San Antonio. 

Jul 04, 2023 09:46 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

What an eye-opening post about exceptionalism Patricia Feager, MBA, CRS, GRI,MRP ... I have to say you have such a gift for writing and sharing your thoughts, beliefs and character traits that encompass YOU!  I enjoyed reading and digesting your thoughts and believe you are the consummate professional! 

Jul 06, 2023 02:39 PM
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 602.710.8161 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

Patricia, what a fascinating post - so uplifting, and enjoyable to read. 

Jul 07, 2023 08:36 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Jerry Newman - that is a nice testimonial you gave by writing that comment. I know you are exceptional and it was an honor to meet you several years ago at the TX REALTORS Conference. It will be held again this year in San Antonio. I already registered. I need to be there for the Committee meetings. I hope we will reconnect while the conference is going on. 

Thank you, for being an AR friend.

Jul 07, 2023 11:11 AM
Jerry Newman

Hi Patricia. I am also registered for the Texas REALTORS Conference being held in San Antonio. Looking forward to seeing you there again. I will be in touch. 

Jul 07, 2023 11:25 AM
Patricia Feager, MBA, CRS, GRI,MRP

Jerry Newman - That is GREAT news!!! I look forward to meeting up with you too!

Jul 07, 2023 11:28 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Diana Dahlberg - it has been my blessing to get to know you through ActiveRain. You are a woman of faith and the same values that we share. May you always be healthy, happy, and showered with an abundance of blessings.

Thanks to AR, I've got a friend!

Jul 07, 2023 11:14 AM
Diana Dahlberg

Yes!  And i just shared the thought with another agent in the Rain and now I want to share it with you!

Regarding God's multiplication and abundance:  Isn't it interesting that we can count the number of seeds in an apple, but can never count the apples that come from one seed?  I love this and remember hearing this on a radio program almost 40 years ago and it has impacted me ever since!  I hope it blessed you today, my friend Patricia Feager, MBA, CRS, GRI,MRP 

Jul 07, 2023 11:21 AM
Patricia Feager, MBA, CRS, GRI,MRP

Diana Dahlberg - That is a beautiful analogy and worth remembering. I never heard an apple seed story like that before. Mathematically, God multiplies and divides being fair to all. 

Thank you!!!

Jul 07, 2023 11:27 AM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Steffy Hristova - What a lucky day it has been to receive a positively uplifting comment. Because of colleagues like you, it is possible to develop trusting friendship. Someday, it would be wonderful to work on a referral with you but if not as long as I am on ActiveRain, I will always support you.

Jul 07, 2023 11:18 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Patricia Feager, MBA, CRS, GRI,MRP 

Thank you for your participation in submitting this beautiful entry. You have provided so much good information. I like the manual that your broker requires you to read but you make this point so clear:

"No matter what is going on, I must respect my client's point of view and do the right thing."


Jul 12, 2023 12:40 PM
Patricia Feager, MBA, CRS, GRI,MRP
Selling Homes Changing Lives

Thank you, Margaret Rome Baltimore 410-530-2400. It was very nice of you to comment. I noticed your number as a caller on my phone. When I went to retrieve the message, I heard your voice say hello a few times but there was no message. I'm assuming that call was not for me but for someone else.  

Have a nice day. 

Jul 12, 2023 02:18 PM
Margaret Rome Baltimore 410-530-2400

Patricia Feager, MBA, CRS, GRI,MRP 

Actually, that call was for you. I was going to give you my comment and talk with you about another of your posts.

Jul 12, 2023 03:12 PM
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

Every Broker should adopt the six pillars of character. Character counts and this is an exceptional post by an exceptional agent!!✔️ 

Jul 30, 2023 09:29 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent entry for the contest Patricia!  Great analogy with the game of Monopoly - "nobody likes to play with cheaters..."  That is a great example that oftentimes is missed in this type of challenge, much less in real life.  Skipping over details or not giving 100% of information to a client, friend, relative or anyone is not being honest!  Good for you for clearly stating how you are exceptional! 

Aug 01, 2023 07:15 PM