DO NOT...I REPEAT...DO NOT...Just Open That DocuSign or Other Links

By
Real Estate Broker/Owner with Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska

This Mornings Public Annoucement is:

Be Careful...Be Smart...Be Diligent..Be Informed!  DO NOT OPEN THAT LINK...YET...or Maybe NEVER!!

Last night, late evening, I received a DocuSign email from an attorneys office that I have not done business with nor am involved with on any transaction...current or past.  Receiving a DocuSign is not unusual but this one seemed too far off.

Although the email supposedly came from a company that is on the edge of the area our company serves...none of our current clients are near there...and yet not always so unusual as we have clients with attorneys and lenders far from their home. 

Of course my antenna's went up very fast.

I could clearly hear and see in my mind Will Robinson's Robot yelling "Danger, Danger Will Robinson, Danger!!" 

How many hairs stood up on my arms?  A lot!! 

So Let's see what raised my concern. And should raise yours if you receive a similar email (or links from unknown folks).

Issue: An email arrives with a Link to an unknown document from an unknown sender. 

Concern 1: Our industry is using these types of ways to sign docs more and more and many times from a sender we know little about. But it ususally shows up during business hours. This showed up about 10pm CDT.

Concern 2: Email address was from "copier@m....elaw.com". A legitimate website and attorney. However, rarely do I receive any email with a DocuSign link from an attorney office or anywhere else and without some notification prior that it is coming.  A text, call, email, in the middle of negotiations, etc.  

Concern 3:  As you can see from the screenshot I marked up...there are a few huge indicators...but they  are easily missed...especially  if we are on our phones.

The time it arrived was the first indicator to me. The lack of any other communication was 2nd.

The mispelled word in the header was 3rd and the biggest; and my email showing my first name twice in lowercase seemed odd.

The tiny copyright symbol in the header also seemed odd and the quality of the verbiage below the blue box seemed a bit hazy.

This email no longer exists in my system.  

The reason for this blog is simple:  Always Notify Your Clients Before YOU Send or Have Sent a link they are supposed to open.  I talk about this with both buyers and sellers as well as family members, agents, and friends.

My message is simple: I will never send links without letting you know in a separate email, text, or phone call what and why I am sending.  The time it takes you to read this paragraph you could have sent a voice text that says something simply like this:  "Hi Jake,  Am sending you a link. It is safe to open and review. Call/Text with any questions, Dad".  I do this often when talking investing with my son, Jake.

Remember...most of us are on the computer for hours upon hours and are well versed on most signing programs.  Many of our clients are not. 

Part of our job is to help protect our clients from harm...that includes computer and phone links.

Until Next Time... Confirm you are sending a link or requesting signatures.  Your clients will thank you!   Mike

 

 

Posted by

 

Mike McCann Nebraska Land Broker This has been Mike McCann...Nebraska Land Broker...Coming to you from the Farm Land of Nebraska and America!! Visit me at www.mikemccann.com to learn more about the agricultural and farm land for sale market. 

Many farms For Sale in Nebraska are not listed publicly...please call, text, or e-mail with your questions, wants, and needs!

Mike is your Ag, Farm, and Auction expert throughout Nebraska!

308-627-3700 and 800-241-3940 call or text me at these numbers or

mike@mikemccann.com for easy e-mail access! Mike McCann Nebraska Land Broker

 

Comments (27)

Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

The scammers are crafty and you always need to be alert. I have had numerous Docu Sign documents sent to me by unknown to me senders / scammers. If I am not expecting it or someone doesn't give me a head up its coming it goes unopened to the spam file.

Jul 21, 2023 08:03 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
The Grit and Gratitude Agent

Congratulations on this feature and your danger, danger warning needs to be repeated continually.  Our Association in August is having a 3 hour class on Deed Fraud presented by an AZ attorney who holds a brokerage license. 

Jul 21, 2023 08:24 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

The scammers are very good at making an email look legitimate so they can freeze our computers

Jul 21, 2023 08:40 AM
Adam Feinberg
Elegran - Manhattan, NY
NYC Condo, Co-op, and Townhouse Advisor

The overwhelming majority of the time I assume this is some sort of scam and delete. Every once in a blue moon I may have reason to take a closer look for the possibility it might be legit. I can't recall an instance where it actually was legit. 

The bigger scam, been going on for years now- is the scammers text you claiming they are another agent in your firm- or worse, claiming they are one of our management team members. They tell you that they are tied up right now, but ask you do them a favor and to purchase a gift card for their client- and they will reimburse you later. Not only is that typically out of character- but the number from the text message doesn't match with the supposed agent or managers cell phone #.  I even encountered an instance where the scammers claimed to be me and were asking fellow agents to help me out with a gift card purchase for my client.  All the experienced agents and most of the inexperienced agents are familiar with the scam. 

Jul 21, 2023 11:33 AM
Miriam Odegard
United Real Estate Indianapolis - Indianapolis, IN
Real Estate Broker Serving Greater Indianapolis

Very timely post! Right now, a lot of my Indianapolis area colleagues are having issues with Docu-Sign. They can't get in and/or access forms. Wonder if this is the reason?

Jul 21, 2023 12:27 PM
Edward Gilmartin
CRE - Boston, MA

Beat to use DocuSign along with a phone call with the parties involved 

Jul 21, 2023 01:06 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Good advice and warning, Mike. Just one more thing to have to worry about. I have received several Docusigns in the last year that were clearly spam. Block and delete!

Jeff

Jul 21, 2023 05:38 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

Great to warn people.

I win contests, have subscriptions renewed and have people asking if I still sell real estate every and I mean every day.

Yet none are legit so I report Phishing, block spam. And if you can't tell by one Google search if I'm still in real estate, then you're mind is running in reverse and I'll need to side step-ya!

Jul 21, 2023 07:56 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Mike- I'm so happy that this was featured because it is definitely the kind of information that needs to be out there.  As careful as we are, let's face it we can be distracted while checking our email or doing anything else. 

Jul 21, 2023 08:07 PM
Paddy Deighan MBA JD PhD
http://www.medicalandspaconsulting.com - Vail, CO
Paddy Deighan J.D. Ph.D

Good catch!! almost everyone  opens every DocuSign !!  

Jul 21, 2023 08:33 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Yes, great warning. I don't open DocuSign emails unless I know it's coming!

Jul 22, 2023 07:05 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Hi Mike we've been warning clients and agents for many years now about this serious issue.  It's good to have a reminder about it as the consequences could be so devastating for someone.

Jul 22, 2023 04:49 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Jul 22, 2023 07:25 PM
Charles Ross - eXp Realty LLC
eXp Realty LLC Salina Group - Salina, KS
Love To Help People

Excellent post.Thank you for sharing. Have a wonderful day and a blessed week

Jul 23, 2023 06:54 AM
Eileen Burns 954.483.3912
Trans State Commercial Realty Inc. - Fort Lauderdale, FL
FLorida Real Estate Connector

You are so right Mike McCann - Nebraska Farm Land Broker We use Authentisign and my Miami Board of Realtors business colleagues use Docusign.  It is supposed to be password protected. Even those agents have challenges with Docusign.

Nonetheless, I always sent a text and email ahead of pressing the send button to alert the recipient.  Safety first!😎 

Jul 23, 2023 07:27 AM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

I have been saying this for years now, glad you posted it, and sadly there are people who fall for these scams, Endre 

p.s.: the irony of those who fall for it will fall even after they read your post, Endre

Jul 23, 2023 11:23 PM
Mike McCann Nebraska Land Broker
Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska - Kearney, NE
Farm & Commercial Property For Sale 308-627-3700

Thank you all for stopping by and sharing your thoughts.  A lot of great comments and helpful tips.  I appreciate each of you taking your valuable time to read and also to comment!

Jul 24, 2023 07:09 AM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

Good advice Mike.  You have to be so careful what you click on today.

Jul 24, 2023 06:54 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

I feel so bad for those who get scammed with this, Mike. I'm glad you posted this warning now as the DocuSign scam has grown exponentially here in our area. I wish these folks would find something better to do with their time!

Jul 28, 2023 05:29 AM
Diana Dahlberg
1 Month Realty - Pleasant Prairie, WI
Real Estate in Kenosha, WI since 1994 262-308-3563

A great reminder that we must always have our eyes open, and when flag get raised to take notice and think it through.  I totally agree if we are sending anything to a client or other agent we should either call or text them to be watching for it.  That way they can also contact you in the event they didn't receive so you can assure you had the correct email.  I've had this happen numerous times where my email ended up in their Junk Mail.  

Jul 28, 2023 02:44 PM