Margaret Rome and John Meussner are hosting this months ActiveRain Challenge titled "What Makes You Exceptional?". This should be an easy challenge, but for many reasons it is not an easy challenge for me. Besides not liking to talk about myself, I do not know of anyone who does not think they do an exceptional job, even if they clearly do not. For me, whether I am exceptional or not needs to be show in actions and not words, or at the very least stated by others. I could post a blog with many of the great reviews I have received, but I do not think that would be worthy of an ActiveRain Monthly Challenge. While I will not make glowing statements about myself in my submission to this challenge, I will state what I strive to do each and everyday for my clients.
- Am I exceptional?
- Do I provide exceptional service to my clients? What does someone who is exceptional and provides exceptional service do?
- In answering those questions
In asking these questions I realized:
- Someone who is exceptional sets themselves apart from everyone else who provides great service.
- Just providing great service is not good enough.
- Being exceptional is a step above great.
- Being exceptional is the difference between being thought of as someone who is knowledgeable, to someone others seek out and make it a point of being the only one they will do business with.
In my case being exceptional is not about having the best interest rate or the most products. In fact if I am truly exceptional interest rate will rarely be a consideration. If I am truly exceptional I will create a one of kind experience and service that takes precedence over everything else. If I am exceptional Realtors will refer their Buyers to me, and trust me to not only give them and their Buyers exceptional service, but trust me to get them to the closing table each and every time.
So I am exceptional? You tell me. My clients rarely ever ask me what my interest rate is until they need to state an interest rate on their offer, or when they are ready to lock the interest rate once their offer that has been accepted. My clients provide me with very personal and sensitive documents that they would not provide to someone they do not completely trust. My clients follow and trust my advice. Most of the Realtors who refer me to their Buyers only give them my name. If they provide their Buyers with more than one name, they will suggest I be the first one they call. Realtors who refer their Buyers to me, know if I tell them their Buyer qualifies for a purchase price range, there is no doubt they do. Realtors who refer their Buyers to me know I will get their Buyers to the closing table if they have been honest with me, and have not done something during the transaction for the transaction to fall apart.
So you tell me. Am exceptional or not. I will let what I do, and those who I do it for determine whether I am exceptional or not.