Does your listing agent take pride in your home?

Real Estate Sales Representative with RE/MAX Preferred RS152252A

I showed a home this morning that was unbelievably dirty.  It was vacant.  There was a note on the door from the listing agent to remove your shoes or wear booties, but you needed to use your fingers to trace the words as they were completely faded, having been on the door for I presume the entire 77 days that this home has been on the market.  77 days in our market is quite a long time.

There were arguably 80 pairs of booties, thrown all over the floor in the entryway; there was no basket for the clean booties, no trash can for the dirty booties.  There were also folded-up boxes and trash leaning on the wall.  

One of the few clean things in the kitchen was a new stove.  The dishwasher handle was dirty with rust stains.  We didn't make it into the basement so I have no idea what delights awaited us, however, the second floor had a hall bath where the washer and dryer would go if they were there and the floor was disgustingly dirty.  The mirror over the sink had all kinds of drips and stains.  Can you spell Windex? 

If the listing agent is wondering why this home hasn't sold, and if the seller wasn't cooperative in cleaning it properly, a good agent would spend a little money to get the house at least in clean showing condition. Yes, this is the seller's job but if they no longer live there, someone should be checking on the condition.  It was clear that no one had been there for a long time by the number of booties strewn all over the floor.

Is your agent taking pride in your home?

They should be.

cOVER Photo by JESHOOTS.COM on Unsplash

Posted by

Susan C. Mangigian

re/max preferred
117 Campus Blvd, Suite 155, Newtown Square, PA 19073

610-719-1700 main office, 610-299-6237 cell 

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Comments (20)

Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH

Thanks for sharing Susan!!! Yes the listing has to be showable to sell!!!

It is the seller's job but if they no longer live there, someone should be checking on the condition.

Aug 13, 2023 10:31 AM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Hello Susan and great information to past on to us here in the Rain.  Hope you have a great Sunday!

Aug 13, 2023 11:01 AM
Kathy Schowe
California Lifestyle Realty - La Quinta, CA
La Quinta, California 760-333-8886

I showed a home this weekend with tenants... they did not pick up one thing.  Underwear on the bathroom floor, bills and paperwork all over the bed, food out on the counter, and even leftovers in the oven. Full grown bushy pot plants in the back yard too.  It was awful!  The listing agent probably knows that the tenants aren't helping- I bet they don't want to move.

Aug 13, 2023 11:53 AM
Susan Mangigian

When it's tenant occupied, it is usually out of the seller's and the agent's hands.  Not much you can do with an uncooperative tenant. 

Aug 14, 2023 06:36 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good afternoon Susan Mangigian ,

It is disgusting to see this kind of show condition in a vacant home on the market. I agree with you if the seller has moved out and won't make sure it is clean the listing should step up and get some cleaners in there. It's obvious the agent has not been there in quite some time to check on things. Will be interested to see if they reach out to you for feedback for feedback!

Aug 13, 2023 01:17 PM
Susan Mangigian

We get feedback emails from showingtime.  I let the agent know how dirty and unloved her listing was.  NO reply.

Aug 14, 2023 06:36 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Susan, a dirty house not only doesn't sell, but also reflects on the listing agent.

Aug 13, 2023 01:21 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Susan - motivation can be quite sensory at times.  The sights - the sounds - the smells - plus all sorts of things we touch (and avoid).  Independently and in combination, they create an impression.  Typically, it's a pass on that particular property by potential buyers.  

Aug 13, 2023 03:47 PM
Susan Mangigian

If basic cleanliness isn't taken care of, you know the systems of the home are also neglected!

Aug 14, 2023 06:37 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker
Great information, thanks for sharing.  I hope you have a great day.
Aug 14, 2023 01:01 AM
Kristin Johnston - REALTOR®
RE/MAX Platinum - Waukesha, WI
Giving Back With Each Home Sold!

Great post!  Thanks for sharing and enjoy your day!

Aug 14, 2023 07:45 AM
Robert Rauf
CMG Home Loans - Toms River, NJ

if people only knew how poorly represented they were, I have run across some really bad listing agents over the years that wont lift a finger to help a deal get to closing.

Aug 15, 2023 10:37 AM
Susan Mangigian

Hi Rob!  It really is a shame how some agents treat their clients!  If the clients only knew!  I hope all is well!

Aug 15, 2023 01:40 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Wow, that's terrible. There are obviously quite a few reasons that's still on the market! I'm not too surprised the listing agent did not respond to your feedback - evidently she's not interested in making sure the home shows well. Why that is is anyone's guess!

Aug 15, 2023 03:47 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I could see there being a mutual appreciation of the house, but I would think the buyer will have to really love it.

Aug 15, 2023 08:22 PM
Edward Gilmartin
CRE - Boston, MA

Any money an agents spends cleaning a listing is a business expense and a write off . Plus the home gets sold quicker leading to less time spent on it over the months it sits there unsold

Aug 16, 2023 02:10 AM
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Get beyond, way beyond how dirty you think it is. You work with what you have. You find a buyer that sees the potential because you do. If you don't or can't, a buyer with an agent that does will hammer out the sale. Keep your eye on the sale, not the listing agent or seller. 

But the price, there's the ticket to the quickest sale. Get beyond the "how do people let a place get so run down and rusted... why isn't the dead horse house white glove clean". Make an offer. 

Awesome location, quick occupancy, needs TLC but stop renting! Or fix and flip is the approach to market this one. Dirty, smelly , outdated, wrong colors , cluttered matter less and less when the price is lower to the ground than other listings around it.

At least no tenant that won't move in place. Just make an offer when you find a buyer who looks beyond and plans to update top to bottom. Sounded like the place needed way way more than windex and if over priced, keep an eye out when if it does not sell so you get the foreclosure sale Susan Mangigian .

Aug 16, 2023 03:09 AM
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 602.710.8161 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

Susan, excellent thoughts on cleanliness of a listing and how it impacts the Seller's interests. Cleaning the place will have a higher return on the investment than almost any other. As for the Buyer's agent, an unkempt and not clean listing  is helpful to work the negotiations in Buyer's favor.

Aug 16, 2023 07:15 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

A lot of them are dirty.  One had trash and food left by the sellers who have not lived there since last year. 

Aug 16, 2023 09:33 AM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

I just don't understand that attitude. "A wing and prayer" I guess.

Aug 16, 2023 09:41 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

I agree with you 100%! Listing agents owe these vacant listings their full attention. And then, they need to have an honest talk with the owners to maintain it.

Aug 16, 2023 12:10 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Susan:

From the description, which was pretty ugly, you have to wonder what else you would find as far as deferred maintenance, systems not working, and perhaps worse. It certainly reflects badly on the listing agent.


Aug 17, 2023 05:06 PM
Dan Jasmer
Fine Properties - Sarasota, FL
Changing the way you look at real estate

It's amazing to me how many agents don't even do the little things to get a home "show ready".  From wiping down dirt, grime and cobwebs on the front door to a quick sweep inside and out.  Too many out there for a quick buck...

Aug 19, 2023 06:25 AM