Texted, Called, Emailed; No Reply

Real Estate Agent with 410-935-5844 Office 634480

Texted, Called, Emailed; No Reply

If I were talking about a lame lead from weeping willow, then this would be no surprise to any agents in the business; however, when I am talking about another agent, then this is a sign of an agent who should not be in the business.

I made an appointment to see a house.  When I got to the house, I found that the lock box code would not open the box.

I call the agent and I get no answer, but I leave a message.  His recorded message was something along the lines of: "I am too busy to answer my phone, try texting me.".

I text the agent, I email the agent, and I respond to the automated request for feedback all along with my voice phone message.

24 hours have passed and I have yet to receive a reply from the agent.

In the meantime, I ask my client if they want to still see the house.  They say no.  Their decision is primarily based on what they saw of the outside of the house, however, if they had been able to see the interior, maybe they would have been impressed enough to have maintained interest.  We will never know.  We includes, not only the listing agent, the buyers, and me, but. also, and perhaps most importantly, the sellers.

If you do not have time to properly manage a listing, then you might consider referring it to another agent, hiring an assistant, or not taking it in the first place.  

The inability to respond to inquiries, whatever your role in the real estate process, is a disservice to everyone else in the process.


Comments (6)

Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Ron, we see this from time to time, and think - this agent should not be representing anyone!

Sep 14, 2023 01:32 PM
Kathryn Sparks
Zenith Realty - Baltimore, MD


There are always reasons for why someone can not respond immediately, but not responding at all is unacceptable.

Sep 14, 2023 01:33 PM
Karen Krzniak
Zenith Realty - Towson, MD


Some agents put all of their focus on the listing appointment with the seller and then none of it on the actual follow through once they get the listing.

Sep 14, 2023 01:37 PM
Veronica Krzinska
Zenith Realty - Rosedale, MD


Some agents believe that in a seller's market, all that they have to do is get the listings and that everything else will fall into place.  Similar to "build it and they will come" they say "list it and it will sell".  No matter what type of market it is, listing agents should perform certain fundamentals, otherwise they are a hindrance to the market.

Sep 14, 2023 01:44 PM
Charles Ross - eXp Realty LLC
eXp Realty LLC Salina Group - Salina, KS
Love To Help People

Excellent post.Thank you for sharing. Have a wonderful day and a blessed week

Sep 15, 2023 02:30 AM
Adam Feinberg
Elegran - Manhattan, NY
NYC Condo, Co-op, and Townhouse Advisor

While lockbox situations are rare for sales here, the lack of agent response is far too frequent of an occurrence. Thank you for calling out this bad behavior.  

Sep 16, 2023 07:19 AM