An Exceptional Title Company Experience

Real Estate Broker/Owner with Beam & Branch Realty TREC #547752

Today I had the pleasure of closing on a home for some of my dear friends. It's always a little nerve-wracking to sell a friend's home as we all know the pitfalls when working with friends and family. In this particular case, I just had to write about the exceptional service we received from a new title company in town.

McKnight Title provided a start-to-finish service from the moment they opened the title until the closing today. Here are some specifics:

🏡 COMMUNICATION. The emails, texts, and phone calls we received throughout this transaction were far and above anything I have ever experienced. (I have been in this business for 18 years).  What made this different was how this company provided very detailed timelines for expectations for my clients.

🏡 FRIENDLINESS. Not only was the communication exceptional, but the wonderful, friendly voices at the other end of the calls were stellar. In this day and age, I have seen a decline in the friendliness level at many businesses. This was a breath of fresh air.

🏡  RESPONSE TIME. Another area that seems to be lacking these days is the response time.  Not once did I have to wait long for a question to be answered as this company was quick to get back to me, my assistant, and to my clients.

🏡 SERVICE. And finally, the overall professional service was top-notch. Never once did we experience any level of service that was not first-class. My clients were treated with great respect and they felt relaxed and at home.

I have had some pretty awful experiences with Title Companies over the years where there was little to no communication. My clients were treated rudely, and the closer was less than pleasant. 

Thank you, McKnight Title for bringing your business to Granbury and for raising the bar in every way! A good title company truly does make a difference in this world of real estate. We thank you!

Posted by

Comments (9)

Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Oh my heavens Dr. Paula McDonald can I appreciate a great title company experience. 

The saving grace for me, in my county, the Seller chooses title and escrow.  Given I focus on listing homes, I get to work with my exceptional title and escrow team. They are priceless. 

Congratulations to everyone! 

Sep 29, 2023 01:29 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Thank you, Kathleen Daniels, Probate & Trust Specialist! They have been a breath of fresh air.

Sep 29, 2023 01:37 PM
Bill Salvatore - East Valley
Arizona Elite Properties - Chandler, AZ
Realtor - 602-999-0952 / em:


Great information.  Thanks for sharing, enjoy your weekend. Bill Salvatore Arizona Elite Properties.

Sep 29, 2023 01:59 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Thank you for stopping, by Bill Salvatore - East Valley - weekends are great.

Sep 29, 2023 02:40 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Paula - that is a wonderful shout out for McKight Title!!!  You're absolutely right...Communication, Friendliness, Response Time and Service are keys to a great service. It makes a big difference in the whole transaction. 

Sep 29, 2023 07:01 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

It is the selection of auxiliary professions that we encounter in real estate transactions, that can make all the difference in the world.  The choice of lenders and title companies, are at the top of the list, in that importance.

Sep 29, 2023 08:07 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

CONGRATULATIONS Paula, on having this blog FEATURED in the Old Farts Club group!  

Sep 29, 2023 08:09 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

I loved this post and in all fairness, I choose the Title and Escrow Companies because I am a listing agent, now there are some sellers who are partial to different Title Companies, and I am OK with it but there are good experiences as well as not so good ones.... glad you had a good experience, Endre

Sep 29, 2023 10:14 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Good morning, Paula... here in the Carolinas we use attorneys, not title companies... but your criteria for what makes an exception title company and closing experience is exactly mine for attorneys.

Sep 30, 2023 05:55 AM