Today I had the pleasure of closing on a home for some of my dear friends. It's always a little nerve-wracking to sell a friend's home as we all know the pitfalls when working with friends and family. In this particular case, I just had to write about the exceptional service we received from a new title company in town.
McKnight Title provided a start-to-finish service from the moment they opened the title until the closing today. Here are some specifics:
🏡 COMMUNICATION. The emails, texts, and phone calls we received throughout this transaction were far and above anything I have ever experienced. (I have been in this business for 18 years). What made this different was how this company provided very detailed timelines for expectations for my clients.
🏡 FRIENDLINESS. Not only was the communication exceptional, but the wonderful, friendly voices at the other end of the calls were stellar. In this day and age, I have seen a decline in the friendliness level at many businesses. This was a breath of fresh air.
🏡 RESPONSE TIME. Another area that seems to be lacking these days is the response time. Not once did I have to wait long for a question to be answered as this company was quick to get back to me, my assistant, and to my clients.
🏡 SERVICE. And finally, the overall professional service was top-notch. Never once did we experience any level of service that was not first-class. My clients were treated with great respect and they felt relaxed and at home.
I have had some pretty awful experiences with Title Companies over the years where there was little to no communication. My clients were treated rudely, and the closer was less than pleasant.
Thank you, McKnight Title for bringing your business to Granbury and for raising the bar in every way! A good title company truly does make a difference in this world of real estate. We thank you!