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My Third Memorable Mortgage Experience

By
Mortgage and Lending with George Souto NMLS #65149 NMLS #65149

This month Dr. Paula McDonald and Kathy Streib are hosting the September ActiveRain Challenge titled "Let's Get Serious About Writing a Blog Series."  Through my 17 plus years of writing blogs on ActiveRain I have written many series of blogs.  My most notable series of blogs is one I write yearly on the progression of the Fall Colors here in Connecticut.  However, this months challenge only requires a series of 3 blogs, so I have decided to write about my three most favorite mortgage transactions as a Loan Originator.

The Third favorite mortgage experience I have chosen is very special because of the Borrower and her family's situation.  It was not an easy loan, in fact it is one of the loans that I have worked the hardest on in order to get it approved. 

There was not only a lot of work done by me, but my Underwriter, and Processor as well.  Everyone took an interest in getting this loan done, and wanted to see this Borrower improve her situation, and well as that of her children.  Life had been dealing her lemons, and it was about time for her to get a break. 

My Underwriter and Processor put more time and energy into this loan than I have ever seen them do before.  Now mind you they give it their all on every loan, but this went way above what would have been expected.   You can read more about this "Special Mortgage Experience",  by clicking on this link.

When her loan closed the smile on the Borrower’s face was from ear to ear, as was the smile on her children’s face when they heard the news.  The Closing was a pleasure to be at, and very gratifying to see her get the keys to her first house.  My closing words to her once she had the keys to the house in her hands was, “a lot of people went to bat for you to make this happen for you and your family, don’t let them down.  Show them that all the work they put into this was worth every second of their time”.

Many times we put a lot into a loan and never hear from the  Borrower again.  They were happy to get the house, but once the loan Closes we do not hear from them again until they are once again looking to do something else.  But every once and a while after they have moved into their new home, they remember those that helped them get there. 

Such was the case with this borrower.  She appreciated what everyone did for her, and received a thank you card from her with the following: 

George, 

Thanks so much for making it possible, you didn't give up on me.  People ask me "how in the world you own a home", I can't believe it myself.  My kids are so happy, I owe it to you.  God bless you and your family 

Forever grateful,

Two years to the date from when her loan closed she showed up at my office with a big smile on her face, because she wanted to personally tell me she had done what I asked, and made everyone of her monthly payments for two years on the first of every month.

The story does not end there.  A month later her name was pulled out of a drawing we had every month for a free mortgage payment for those Borrowers who pay the mortgage on or before the first of the month. 

This Loan was as special an experience as they get.  The loan was not about the loan size or commission, the sales price was less than $100,000.  But it was more satisfying than if it had been a $1,000,000 loan.  

 

Posted by

George Souto
NMLS# 65149

C (860) 573-1308
CALL 7 Days/Wk
Email Me
About Me
My Blog

I am a Mortgage Loan Officer who can assist you with all your mortgage & refinancing questions

I reside in Middlesex County which includes Middletown, Middlefield, Durham, Cromwell, Portland, Haddam. E. Haddam, Higganum, Chester, Essex, Deep River.

 

Comments(11)

Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

George this is a heart warming story - and what a great idea to have a prize drawing for clients who make their payments on the first of the month!  Wow 

Sep 30, 2023 07:44 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

George Souto  hard to believe you have been on the platform 17 years seems like yesterday you wrote your first post.... now with that said I wonder how long we have know each other? Loved your post and what a great third post for this AR challenge, Endre

Sep 30, 2023 09:33 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I love it when things get done that people once thought might not be possible!  I remember helping a client purchase a home that was renting from an investor that I worked with.  When he looked at his loan documents and saw that his monthly payment was going to be less than he was paying in rent, he was so excited!

Oct 01, 2023 03:59 AM
Patricia Feager, ABR,CRS,GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

George Souto - I like this third entry very much. Sometimes the hardest things we do that are successful in business is always for the people who needed it most.

What a great idea about the prize incentive too! You are the first Mortgage Lender I ever heard of doing something that special. Now that's a good way to get repeat business and referrals too, but I'm guessing that is not why you do it. 

Oct 01, 2023 04:18 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Real Estate Broker

Good morning, George... I had a smile from ear to ear on my face reading this story. At the end of the day, this is why we do what we do.

Oct 01, 2023 05:02 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

What a beautiful story. Thank you for sharing, and how wonderful that she kept those payments going!

Oct 01, 2023 06:26 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi George:

What a wonderful, heartwarming story, and so gratifying for you and your team to make this happen for someone who really needed help. And how nice for her to be in touch and to win that drawing.

Jeff

Oct 01, 2023 11:36 AM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

That's a delightful story, George.  It's always wonderful to learn, those who need extra help, have received it.

Oct 01, 2023 02:36 PM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Geore, knowing you and your true self in helping others in the mortgage world I am not surprised by your story.  You went the distance and it is so nice to know how the borrower truly appreciated all you did for her and her family.  Great remembrance!

Oct 02, 2023 03:53 AM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

Another great story, George. You and your staff took on a challenging situation and made it work well for your client. Some experiences, like this one, leave great memories.

Oct 07, 2023 12:49 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

George Souto What a beautiful story isn't funny how certain people touch our lives. These people leave a mark on our hearts. This story no lie makes me want to cry it is so touching.

Oct 12, 2023 02:47 PM