❤️Acts of Kindness 2023 - Post 1

By
Real Estate Agent with Ambrose Realty Management LLC SA634540000

👀Acts of Kindness 2023 - Post 1

 ☀️For ALL of Your East Valley AZ Real Estate Needs

📞Call or 🙋‍♂Text Brian at 480-773-2370

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Sharing acts of kindness is what the Christmas spirit is all about and that is why I think this is the perfect challenge to have for the month of December! I am sure that all of us perform many acts of kindness throughout the day and throughout the year. My hope is that people will always feel that I am kind and I hope that it is a way of life for me rather than something I have to make an effort to do each and every day. With that being said, for this challenge, I will write about acts of kindness from others who have come my way recently.

 

I am currently on vacation and it started with a nice drive to my destination. Along the way, I experienced many acts of kindness just from seeing smiling faces around me or from kind words received. The check-in process for my room was nice and it was kind of them to allow me early check-in. After I got settled into my room, I noticed something that would make my stay a bit more enjoyable so I went back to the front desk to make a request. The gentleman who greeted me said he would have to ask his manager. The manager came out and was actually quite rude, which left me with the thought that I never wanted to stay here again, haha. Later in the day I was walking around and checking out what the resort has to offer and along came a maintenance person in their golf cart. He seemed very friendly with a smile on his face and asked if I needed help finding anything. This is not normally the experience that I receive from people, especially maintenance people who are usually busy doing their jobs. I told him about my earlier experience with the manager and what I was requesting. He happily provided what I needed to fulfill the request which made me very happy. This act of kindness from him has made my stay at the resort much more enjoyable! The manner in which he treated me and how he conducted himself is exactly how each and every employee at a resort or any establishment should treat their guests. If I am ever in charge of a resort, I want to make sure all guests receive this kind of treatment from each and every employee at the resort, haha.

 

I love this challenge and I am enjoying the posts from others.  I love seeing people smile and I know they are smiling when they are thinking about what they are grateful for!!!

 

I specialize in the East Valley of the Phoenix Metro area - Gilbert, Mesa, Chandler, Tempe, Scottsdale, Apache Junction, and Gold Canyon


☀️For ALL of Your East Valley AZ Real Estate Needs

📞Call or 🙋‍♂Text Brian at 480-773-2370

📨Email Brian  ~  Search the MLS for FREE

Comments (39)

Patricia Feager, MBA, CRS, GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Brian England - over the years I learned you don't always receive when you ask. However, when someone unexpectedly comes along and offers kindness it really makes life more enjoyable and a lot more to be grateful for without wasting time thinking about others who were not really customer service friendly. 

Dec 06, 2023 04:28 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Kindness is so much more enjoyable when we don't have to ask for it Patricia Feager, MBA, CRS, GRI,MRP, haha.

Dec 06, 2023 04:36 AM
Sheri Sperry - MCNE®
Coldwell Banker Realty - Sedona, AZ
(928) 274-7355 ~ YOUR Solutions REALTOR®

Hi Brian England - Your experience can make or break how a customer feels about a product, service, or, in your case, a hotel resort.  

Dec 06, 2023 10:41 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Very true Sheri Sperry - MCNE® and if it had not been for the maintenance staff being so friendly througout my stay, my interaction with the manager would have led to me never wanting to stay at this resort ever again, haha.

Dec 06, 2023 11:16 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

On any given day, you just do not know what people are going through but in the hospitality industry, there are NO BAD DAYS! That manager needs to be corrected or let go because he is the face of the company. The maintenance employee, however helped to bring your mood back to balance, that is awesome and commendable, Brian!

Dec 07, 2023 10:18 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

The manager was a gal Wanda Kubat-Nerdin - Wanda Can! and I was not impressed with her at all from a hospitality standpoint.  The maintenance person that I interacted with, he would be someone that I would want to oversee a maintenance staff.

Dec 07, 2023 11:44 AM
Wanda Kubat-Nerdin - Wanda Can!

She-devil, then! LOL 😈

Dec 07, 2023 12:56 PM
Hella M. Rothwell, Broker/Realtor®
Carmel by the Sea, CA
Rothwell Realty Inc. CA#01968433 Carmel-by-the-Sea

I used to be in the travel and hotel industry and we managers had to set an example for staff so hopefully your manager had a bad day.   Maybe go back and talk to her and tell her in person what happened.  There are few excuses for being rude, but she may be facing something really horrific in her life that you are not privy to.  Once a bad review goes out there, it could change her whole life (I kid you not) if her bosses see this.   And maybe THAT will be an act of kindness on your part to give her a second chance.  

Dec 08, 2023 09:34 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I will keep this in mind when giving my review Hella M. Rothwell, Broker/Realtor® and I think it was more the resort policy she was defending, but she could have done it more pleasingly.  The resort at minimum needs to know when policies they have in place take away from the guest experience.  She certainly didn't do anything to enhance my experience during my stay.  I have bad days too, but I never take them out on someone else, so I don't quite buy that excuse.  Normally I will just keep my mouth shut rather than get someone in trouble, but resorts should know how their employees are treating people.  I have a real problem with the maintenance and housekeeping staff being ten times friendlier than management, haha.

Dec 08, 2023 11:28 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Brian England  A smile means so much and it does not cost any money it is FREE 

Dec 09, 2023 12:05 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I will take smiles all day every day Hannah Williams I love seeing them on the faces of others!

Dec 09, 2023 02:18 PM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Excellent entry Brian England . You really bring ir home with this one line: I experienced many acts of kindness just from seeing smiling faces around me or from kind words received.

Dec 09, 2023 02:53 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

That's really all that it takes Bob "RealMan" Timm, a smile is worth more than most can imagine!

Dec 09, 2023 04:12 PM
Eileen Burns 954.483.3912
Trans State Commercial Realty Inc. - Fort Lauderdale, FL
FLorida Real Estate Connector

Well, well a she-devil running the ship aground!  A customer comes first is no longer the way of the world at this particular destination.  Glad the maintenance man crossed your path to shift your mindset back to happy mode😎

Dec 10, 2023 08:51 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

The maintenance staff and housekeeping staff at this resort was tremendous Eileen Burns 954.483.3912 they would greet me each time they passed by and I greatly appreciated that.  Being kind costs nothing at all and they made a big difference for me and the enjoyment of that resort.

Dec 10, 2023 12:23 PM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

I'm glad you crossed paths with this person Brian.  A smile is free and can do so much.  Enjoy your vacation.

Dec 16, 2023 04:14 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I love seeing smiles on people's faces Elyse Berman, PA it always warms my heart.

Dec 16, 2023 05:33 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Hi Brian,
I had a similar experience at a resort last winter. When I went back and there was a different person at the desk, I got a completely different response. She helped me tremendously with transmitting some legal documents and she got a nice unexpected bonus from me when I left the resort.

I have discovered that the "Ask and you shall receive" works. Sometimes you have to ask more than once... or ask the right person. 😊

Dec 20, 2023 06:03 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

If we don't ask, we can't receive Carol Williams and it is always nice to receive something that we didn't expect when we ask, haha.

Dec 20, 2023 07:39 AM
Gloria Todor
Premier Property Sales & Rentals - Springfield, PA
& Doug Durren (484) 431-3686 in SE PA

Brian, Hopefully the rest of your time at the resort was/is pleasant and the smiling faces and good service of others has helped to tip the scale towards good for your overall vacation time at this resort.  And that you may even return in the future.

Jan 01, 2024 05:02 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

It was indeed a nice stay at the resort and having a friendly maintenance and housekeeping staff helped Gloria Todor.  Happy New Year!

Jan 02, 2024 04:27 AM