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The "Why" and How I became a 31 year Real Estate Professional!

By
Real Estate Broker/Owner with Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska

Good Thursday to All...Waiting on our next snow storm that is supposed to push through in about 5 hours or so...and then the bitter cold sets in!

Thinking about warm weather and green fields...thus the above photo!

I was finishing up some computer work last night and began reading a blog from  Liz and Bill Spear asking "Do you have your why?"  You can read it here: https://activerain.com/blogsview/5824851/ask-an-ambassador---do-you-have-your-why- 

It is a great blog and I encourage all to read it.  Of course I had to respond and give my "why" I went into real estate back in the early 1990's.  Inside the quoted remarks are what I posted on Liz and Bill's blog...and then after re-reading it this morning...yep it was the foundation for my next blog that you are now reading. AFTER the "  " marked section, I will elaborate a little.  Here goes:

" The why I went into real estate over 31 years ago:

Because we had a terrible agent "helping" us look for a home in Colorado Springs. She was lost most of the time...and when we did find the home we were supposed to be at...NONE...I mean NONE of them met the parameters we had set for her.

My wife was being relocated by her company and I was coming without a good job...so I figured why not give it a try...could not do any worse than that agent.

We left without buying a home on that trip and went back 3 weeks later.

LUCKY for us...the agent was on vacation...so another lady  agent: Maria Martin...who was fantastic...helped us buy the home we lived in for 7 years!  3 months after we moved in, I was a licensed agent in Colorado...and the rest is an ongoing saga!! "

One of the things to remember here is that in 1992 there were big thick books, tear sheets, and no internet per se.  Papers and flyers were sent via fax and most fax machines were not very good...so you did not have a lot of chances to be prepared like we are today.

I knew we were in trouble when we finally (after being lost for 30 minutes) got to the first house and it was a tiny 750' home with an unfinished basement. 

We had given "PH" (the bad agents initials); our parameters of: 1400 sq ft or larger home with a basement that was finished or partially finished. Preferably a ranch style home with 2 car garage.  That is what we currently owned and were comfortable with.

We got to that home and it had 2 tiny bedrooms on main floor and an unfinished basement with a 1 car garage.  

Our first argument came when I mentioned 2 car garage and she said I never requested that.  I mentioned that we had sent her photos of our current home and it showed the layout and front and back with the two car garage.

We went to the 2nd house and again it was tiny and 1 car.  I asked her and this is an exact quote: "why the hell are we were looking at these cracker box houses? We told you we wanted 1400 sq ft or larger with a full basement!"  

She turned and looked me straight in the eyes with her hands on her hips and said in a very loud and condescending voice, "you told me you wanted a 1400 sq ft home with a full basement.  This home has 750 feet on each level and that makes it 1500 sq ft."   To which I replied, " NO it doesn't...we want 1400 sq ft on the main and 1400 in the basement."  To which she replied:  "You should have said that!"  My blood boils when I recall that conversation and I have shared that story with dozens upon dozens of people and newer agents.

When you are working with out of area buyers...actually any buyers...you need to make sure you, buyer agent, are on the same page on wants and needs and sizes and all of that of your clients. DO NOT assume you know what they want.

We left heartbroken and worried and decided that we would try again in a few weeks.  PH had introduced us to Maria Martin since PH was going on vacation. A life changing introduction as we hit it off perfectly with Maria and we came back with very specific requirements. 2227 Ptarmigan Lane Colorado Springs Mike McCann Home in 1990'sMy wife and Maria looked at a total of 8 houses and narrowed it down to three while I was on a job interview in Denver.  I only looked at 3 homes and agreed with my wife on the one we bought.

We bought this 4 level home on Ptarmigan Lane and loved living there for 7 years before we were able to build high on the bluff!

Maria encouraged me to look at real estate as an option and gave me great advice when I was making my decision. 

It was not an easy first couple of years getting started in a new city with few initial friends. I will save those stories for another blog as this one is way too long.  

Until Next time... You don't know what the correct answer is if you do not ask the right questions!

Posted by

 

Mike McCann Nebraska Land Broker This has been Mike McCann...Nebraska Land Broker...Coming to you from the Farm Land of Nebraska and America!! Visit me at www.mikemccann.com to learn more about the agricultural and farm land for sale market. 

Many farms For Sale in Nebraska are not listed publicly...please call, text, or e-mail with your questions, wants, and needs!

Mike is your Ag, Farm, and Auction expert throughout Nebraska!

308-627-3700 and 800-241-3940 call or text me at these numbers or

mike@mikemccann.com for easy e-mail access! Mike McCann Nebraska Land Broker

 

Show All Comments Sort:
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in Real Estate & German, M.A. ABR ASP CIPS

Oh wow, it always surprises me how agents with poor listening and customer service skills can survive in this business. Just how? 

I didn't start quite as early as you, but I do recall spending hours in front of a fax machine to get the whole 40+ pages of an offer through, or mapping out directions before getting in the car and printing two sets! Different times, different challenges. 

Jan 11, 2024 08:18 AM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Mike, it is so, so important to understand our buyer's true needs, because sometimes what they tell us isn't what they actually mean.  In our patio home niche, buyers often say we want 3 bedrooms which would eliminate all houses that are 2 bedrooms and a study, and more often than not their plans for the 3rd bedroom is as a study/guest room/hobby room.  Knowing that use allows us to include the 2 bedroom & study homes, and in the patio home niche that opens up a lot more possibilities than a stringent 3 BR requirement.

Jan 11, 2024 08:24 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Mike - listening matters and careful listening matters more.  The saying, two ears, one mouth also comes to mind.  Actually, many thoughts come to mind, but remaining silent often works wonders. Some agents get in the way of making real estate "work".  

Jan 11, 2024 09:55 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

I hear you Mike!  Some agents simply do not 'ask the right questions' and get far too haughty when questioned about their lack of attention to what is needed. They typically don't last long in the biz. And if they do why the heck do people put up with that kind of behavior.  I began in 87 so have  a few years on you but I so remember those days  "pre-techie" days as I call them.  I was and still am forever grateful I had the best possible broker to teach me the 'right way' to build a successful referral basis.

Jan 11, 2024 10:11 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Mike- another well-told story!!!  Love it. I wonder what the percentage is of agents who became one because of poor service?!  I remember years ago when we were looking for a house, I told our agent that we needed a 3 BR with an office or study or a 4  BR with a room that could function as an office. We were lucky because our agent knew how to listen. 

Jan 11, 2024 05:28 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Mike,

What a a great post! Glad you found the right agent who listened to your needs and you found what you were looking for. Communication is the corner stone of an agents business. Ask the right questions, develop a relationship and you'll have a good transaction.

Jan 11, 2024 07:16 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I definitely prefer the featured photo that you chose over the one's that show the cold snow, haha.

Jan 12, 2024 04:38 AM
Eileen Burns 954.483.3912
Trans State Commercial Realty Inc. - Fort Lauderdale, FL
FLorida Real Estate Connector

I was taken back with the agent's reply and tone of voice!  Back in those days, the customer was always right attitude went a longer way on the journey to the destination.  Nonetheless, things happen for a reason, and you were fortunate enough to connect with the agent that made your dream come true! 😎

What a catalyst for your WHY!

Jan 13, 2024 05:25 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

The reason for getting into the business may carry a common thread, but the ones that stay in the business use their mind and their ears to help their clients. Well done.

Jan 13, 2024 05:58 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Asking the right questions and listening to the answers is so important in successfully assisting buyers and sellers! Loved reading this.

Jan 13, 2024 06:34 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
The Grit and Gratitude Agent

Listening, rather active listening, is a learned communication skill. I would add CLEAR communication is a learned skill. C=Clarify, L=Legitimize, E=Emotion, A=Agreement, R=Retention.

Jan 17, 2024 12:08 PM