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Are You Expecting to Be Spoon Fed?

Real Estate Agent with Dirt Road Real Estate SA676002000

The National Association of REALTORS® offered at no charge the ABR certification (Accredited Buyer’s Representative) to its membership.  During the last two days, the ABR webinar I attended was joined by over 2,000 REALTORS®. In the first five to 10 minutes of this online webinar as well as during the webinar revealed that many REALTORS® by their behaviors expected to be spoon fed.

#1 Behavior

Failure to download the PDF participant’s manual.  This manual was set out weeks in advance when participants registered.

#2 Behavior

Failure to review (think read) the PDF participant’s manual. Several years ago I read a statistic from NAR that 97% of the REALTORS® don't read or don't actually know the real estate purchase contract.

#3 Behavior

Failure to read the “CHAT” responses by the moderator. Thankfully the moderators could copy and paste the repeated responses in answering questions.

#4 Behavior

Failure to actively listen in general to the facilitator.   For example, numerous times the facilitator verbally stated the slide deck, PowerPoint, presentation was not available to be shared with participants. I counted 15 times this was stated on the first day.

#5 Behavior

Failure to respect those who had downloaded the PDF, who actively listen to the facilitator including the first time to the facilitator who said the PowerPoint was not available.

#6 Behavior

Not being on time to the start of the webinar.  On the first day, those present understood there were over 2,000 agents on the webinar.  I logged on 15 minutes before knowing it would take time to allow everyone into the webinar.

#7 Behavior

Lots of complaining about the designation of ABR not being free to complaining about the facilitator sharing other designations. The facilitator explained the sharing was not "pitching" other designations, but rather insight from her experience as well as the goal to improve the quality and professionalism of each REALTOR®.

Funny thing I hear about all the REALTORS® who complain about their sellers or buyers acting like babies and wanting to be spoon-fed. Yet, I wonder how many of these same licensed real estate agents behave exactly in the same way?

How often have I heard these statements from licensed real estate agents as well as REALTORS®?

  • Clients don’t read the contract and want me to read it to them
  • Clients don’t review the documents I have sent them
  • Clients don’t read the emails
  • Clients waste my time by not reading the contract, etc.
  • Clients don’t respect my time
  • Clients complaining about this or that

All I do know is now I have a better understanding why the general public does not have the highest regard for real estate agents and the real estate industry.

P.S. The facilitator/instructor for this ABR designation course, Lynn Madison, was one of the best I have ever had the privilege of hearing. I personally applaud her patience regarding the behaviors of many on the webinar.

Feature Photo Courtesy of Pixabay.com

Any reproduction of Leanne M Smith’s blog for use by any AI or GAI, distribution or reproduction including but not limited to electronic newsletters e.g. PDF’s Internet sites or physical products e.g. newspapers, CDs without prior written permission and consent by me, Leanne M. Smith (Leanne Hoagland-Smith) is strictly prohibited.

Posted by

Leanne M. Smith, MS, GRI, rCRMS

2018 KGVAR Rookie Realtor of the Year-55+
219.508.2859 MST
Life Begins Where the Pavement Ends
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Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

it would appear that some people thought that just by logging on they would get the designation and not need to learn a thing.

May 21, 2024 07:09 PM
Leanne Smith

So it appears much like those agents who open 3 doors, expect an offer and successful close of escrow.

May 22, 2024 05:23 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Good morning again, Leanne... I'm not a believer in spoon-feeding in any aspect of life. I will always help someone who I see is trying hard and needs the help... but no spoon-feeding.

May 22, 2024 04:33 AM
Leanne Smith

I agree and the moderator as well as the facilitator both looked to help but I sensed some frustration with the repeated same questions or requests.

May 22, 2024 05:24 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

I was taught growing up that I needed to take responsibility for my actions. That means I never expect to be spoon fed. Kudos to the instructor for not getting impatient with the repeated questions and lack of accountability by attendees.

May 22, 2024 05:02 AM
Leanne Smith

Yes the instructor was beyond gracious.  The lack of personal responsibility was quite revealing.

May 22, 2024 05:25 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Leanne:

Sounds like many attending the webinar WERE expecting to get spoon fed and to come away from the sessions without having to do any meaningful. Perhaps that's how they operate in their business!

Your instructor sounds like a real professional used to dealing with attendees who are sitting there like bumps on a log instead of taking responsibility to do what's expected and needed.


May 22, 2024 07:58 PM
Leanne Smith

Yes Jeff Dowler, CRS the instructor was exceptional. And I should not be surprised by the attitude of some attendees.  I saw a similar attitude when I worked on my Masters of Science some 20 plus years ago.  The spoon-fed attitude is nothing new.

May 23, 2024 07:48 AM