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Excellent Service Friendly and Treated Like Family

By
Real Estate Agent with HomeStarr Realty RS143922A

 My car had to get towed for the second time. It just did not feel good after its last fix. Maybe it was me, but the car and I were in synch. Then the air in the car started turning on and off. I decided I was right; something was off. I called the Mercedes dealer and told them I felt unsafe driving it in. So Mercedes had it towed for me free of charge. I was also given a free Lift ride up to $110 to the dealer, but the link disappeared. Getting it redownloaded was a huge problem, so I drove up with a tow truck guy.

My neighbor upstairs said he would drive me, and I know other friends would have, but it is a long ride, and I did not want to impose. It was a quiet ride at first, and then, as we were driving, I noticed how many trucks were on the road. He took the turnpike, and I took the back roads up there.

So, I asked how he felt about electric cars and trucks. He told me they keep him in business. There was always something going wrong. I would not even go into some of the information he told me. My mouth hung open. Especially the part about self-driving trucks. The other details on how everything has to be updated. The tires are ultra-sensitive, too. Just like our phones and electronic lock boxes must be updated, you need to update your car, which is too complex for me. The question I asked was undoubtedly an icebreaker. It was a fascinating conversation.  

The manager at Mercedes said they are only making new electric cars. Mercedes gave terrific service and did not charge me anything. Whatever the problem was, it is no more. Excellent and friendly service means everything. That is how I was treated like family at Faulkner Mercedes in Doylestown.

Posted by

Hannah Williams is known throughout Philadelphia as HelpfulHannah – and if you’ve spent more than five minutes with her, you know exactly why. She’s an expert at anticipating people’s needs, she has a real feel for real estate, and she’s an accomplished problem-solver.

Hannah has been helping people buy and sell homes all over Philadelphia since 1984. Many of her clients purchased their first, second and even third homes with her expert help, and Hannah wouldn’t have it any other way.

HelpfulHannah.com

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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Hannah, having issus with your vehicle, and the ability to be mobile is a pain, but so glad your Mercedes dealer offers excellent customer service.

May 24, 2024 10:36 AM
Hannah Williams

Joan Cox     They are the best, and I feel I must give credit where credit is due  

May 24, 2024 11:13 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Hannah, It's great to buy where you feel comfortable, especially when it comes to a car purchase! 

May 24, 2024 11:56 AM
Hannah Williams

Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400 They are awesome, and they treat me like family. What more can you ask for? We do the same for our clients don't we? 

May 24, 2024 12:48 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

I love my gas powered car and its dependability, so no e-vehicles for me, Hannah. Hope your car troubles get resolved quick!

May 24, 2024 05:35 PM
Hannah Williams

Wanda Kubat-Nerdin - Wanda Can! It is driving like a charm ..whatever it was is fine 

May 24, 2024 06:41 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

I will keep my fossil fuel chariot for as long as I can find one that suits me. 

May 24, 2024 06:26 PM
Hannah Williams

Ed Silva, 203-206-0754   I love my gas-powered chariot; it gets me where I want to go fast and easy without a charge and update  

May 24, 2024 06:42 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Hannah-I really don't like having car issues so I'm glad that your car is taken care of. I was wondering how those with electric cars were able to charge them with our recent power outage. 

May 24, 2024 06:31 PM
Hannah Williams

Kathy Streib, I never thought of that, plus I was not aware that you needed to update them. So glad your power is restored I know when mine was out I kept turning the switches on and off 

May 24, 2024 06:45 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Don't get me started about electric vehicles, I could write a book  or a post but not a comment, glad you got taken care of the right way, Endre

May 24, 2024 09:53 PM
Hannah Williams

Endre Barath, Jr. I am so happy and just like we expect a good review so do they - Happy Memorial Day 

May 27, 2024 05:33 PM
Roy Kelley
Retired - Gaithersburg, MD

Thanks, Hannah, for sharing this experience. I hope your Mercedes problems have been solved. Dolores is having a problem with one of the brake lights on her Mercedes. It has been repaired three times.

May 25, 2024 05:12 AM
Hannah Williams

Roy Kelley I hope it is not an electrical issue. The good thing is they always repair quickly- Does she need to leave it and do they give her a loaner car?

May 27, 2024 05:35 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

I'm glad you were taken care of by your dealership!

May 25, 2024 05:13 AM
Hannah Williams

Kat Palmiotti  Good service is so important -we give good service, and we expect to receive it 

May 27, 2024 05:37 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Hmm, sounds like you will not be getting an electric vehicle anytime soon after hearing what the tow truck guy had to say, haha.  I can tell you that I have driven an electric vehicle for the past 5 years and had no issues.

May 25, 2024 05:53 AM
Hannah Williams

HMMM sounds interesting Brian England perhaps we should talk some day 

May 27, 2024 05:38 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I can relate, Hannah. Hendrick Honda here in Charlotte has been treating me and my husband like gold for many years. I purchased a hybrid Honda Sports Accord from them last August and love my car (especially the 42 miles per gallon that I get). This was at least the fifth, maybe sixth car I've purchased with them. My husband is on at least his third Honda CRV. A dealership that takes care of us like family is worth its weight in gold.

May 25, 2024 05:55 AM
Hannah Williams

It is so wonderful Nina Hollander, Broker when we are treated like family and receive excellent service. Funny you should mention Honda as this company also owns a Honda dealership  

May 27, 2024 05:40 PM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Hannah I have also heard some not very unfavorable things about electric cars, but also know some people who love them.

May 25, 2024 06:42 PM
Hannah Williams

George Souto At the present time, I do not know anyone who owns a car that is powered totally by electricity and not a high-breed. Therefore, I cannot give an educated opinion. I can say, as Brian England said, that I will not be purchasing one in the near future. I did find this conversation very interesting and enlightening  

May 27, 2024 05:44 PM
Elyse Berman, PA
LoKation Real Estate - Boca Raton, FL
Boca Raton FL (561) 716-7824

I’m glad Mercedes took care of your car Hannah Williams .  It sounds like a great dealership.  I didn’t know about the problems with electric cars.  Thanks for the heads up.  And have a good weekend

May 26, 2024 01:54 AM
Hannah Williams

Hi Elyse Berman, PA I have read some negative things, especially about the costs of the batteries. My car is driving nicely, and I thought just as we would like people to give us a nice review for good service, it would be thoughtful when others do the same.

I had an interesting weekend which I shall write about - and hope you had a great one  

May 27, 2024 05:48 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Hannah:

Yes, having car problems is a pain since we depend on them so much. But it sounds like getting the problem fixed at Faulkner Mercedes was pretty painless overall.

Jeff

May 29, 2024 05:18 PM
Hannah Williams

Jeff Dowler, CRS We love getting great reviews and I thought since I received wonderful service they deserved a fantastic review 

May 29, 2024 05:31 PM
Cara Marcelle Mancuso
Golden Girls with SW Desert Homes - Tucson, AZ
Call a Marana neighbor, I'm THERE!

I love testimonial posts like this.  Sometimes the vendors we work with don't realize how much word of mouth we possess, and when we're happy, we love to "shout" about it.  When we are mistreated or ignored, well, we may not post it, but we certainly share it.  I had a home remodel recently and some get raving reviews, and others....not so much.  Great job in passing on positive news about folks who care and treat customers like "family".

May 31, 2024 09:30 AM
Hannah Williams

Cara Marcelle Mancuso,  we love to shout about lousy service and request reviews for our services. I decided when I receive excellent service, it is very important to shout it out! Glad you agree with me, Cara 

Jun 03, 2024 12:59 PM
Patricia Feager, ABR,CRS,GRI,MRP
DFW FINE PROPERTIES - Flower Mound, TX
Selling Homes Changing Lives

Hannah Williams - Self-driving trucks?????? Oh my gosh. Did you read a previous post I wrote about nearly getting killed by a FedEx Semi on the Interstate when suddenly out of nowhere it passed me in my small car on the right, crashed into a pick-up truck and swerved in front of me, moving to the left, to left, back to the right, to the right in front of me before coming to a stop. I came very close to be being beheaded under the FedEx. 

I'm glad you were smart enough not to ignore the issues you were experiencing and that you got help quickly. Thanks for sharing your unbelievable story. The roads are overcrowded with drivers and the more we know, the more prepared we are to listen to our instincts and get our vehicles checked out for safety. 

Jun 01, 2024 08:35 PM
Hannah Williams

Patricia Feager, ABR,CRS,GRI,MRP I did read about it I thought I commented on it. How lucky were you! I will have to double-check. I am a very careful driver and have been driving since I was sixteen years old. I really do not enjoy driving and do not use the computer except for maps. I can parallel-park without assistance and I do not need the aid of a camera to back up. \Have a great day!

Jun 03, 2024 01:06 PM