The Most Unrealistic Expectation in Real Estate:
In the world of real estate, one of the most persistent yet impractical pieces of advice, right after the cliche' "Location, Location, Location," is "Always answer your phone." This statement implies that you should be on standby 24/7 for any random call that comes in. In reality, most unexpected calls these days are from robocallers, solicitors, or scammers. We've created a world that screens against them too.
"Always Answer Your Phone"
Here’s a Thought:
If you call someone and reach their voicemail, leave a message. Or send a text. Assume they are busy at that moment, not that they are ignoring you or being unprofessional. Of course, you do need to promptly return calls and texts when you’re next available, or this advice is pointless. However, expecting to always answer your phone is unrealistic and unnecessary.
- Answer your phone when you're in a meeting with a client or networking partner? NO!
- Answer your phone while showing property to a buyer? NO!
- Answer your phone during a listing appointment? NO!
- Answer your phone at a meal with a client, referral partner, or family member? NO!
- Answer your phone when you're closed for the evening? NO!
- Answer your phone during downtime with your spouse or kids? NO!
- Answer your phone on your day off? NO!
- Answer your phone when you're on vacation? Hell NO!
Be Present:
Don’t be rude to those you're with; give them your full attention. Maintain your boundaries because others will only respect them if you do. Answer your phone when you're available to give that call your full attention: at your desk prospecting, in your car, or between appointments. YES!
FOMO Is Misleading:
The fear of missing out (FOMO) is why "always answer your phone" has become a misguided mantra. There’s no badge of honor for being rude or distracted when you’re with others. Unless you're a world-class neurological surgeon who is one of only five people capable of performing a specific surgery, relax. Let them leave a message.
By managing your availability wisely, you can provide better service, maintain professionalism, and keep your sanity intact. Get to be known as a "prompt returner of calls guy (or gal)", that'll set'em at ease when they can't reach you initially. 😉
Image by Satyress from Pixabay
Image by Harald Lepisk from Pixabay
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