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Communication Raises its Head Again-Why Is It So Hard? Blog 5 of 30!

By
Real Estate Broker/Owner with Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska

Day 5 of 30 Blogs For June:

Lack of Communication...Raises its Ugly Head.....Again. 

And this time I am a bit frustrated...just not sure at who though. Frustrations at Mach1 Reaalty rarely happen...

Back Story: Closing for a vacant home set for tomorrow June 6 in the AM.  I am the Listing Broker and agent for the Sellers. 

Cash Buyer moving in from out of state.  They closed on their home out of state and the money is in their bank.  (note: Their bank is out of state)

One of my company agents is the Buyers customer/buyer agent (as required in Nebraska when it is an inhouse transaction).

Buyers are a great family that will be a fantastic addition to my hometown community. 

Buyer wife has started new job 20 miles from future new home... job was a transfer.  Husband left the railroad because he would have to travel if he transferred and did not want that since they have a 9 year old son in a new town.

They are living in a hotel room until closing at $100+/night.  All items they brought are now in a storage unit so they could turn in the U-Haul.  

Quick close was requested by the buyers after going under contract less than 2 weeks ago.  Title said they should be able to accomplish it.

I talked with my agent...and the title company...last week and said we all need to make sure what is required by the buyers bank to get the funds wired here for closing. 

Evidently voice, face to face, and email/text questioning was not enough to get anyone to know for certain.

BOOM! Big problem.  

Mike (me) says "let's call the bank and see what is going on."

That was yesterday, 6-4-24, while I had the Buyer agent, myself, and the Title Company owner in a face to face meeting. I met with them because no one could give me a good answer to my question about if wiring instructions were completed or not.

SO after worrying about whether we had a plan in place...I am told by the Buyers Bank the Buyer has to come IN TO THE BANK OR A BRANCH BANK OFFICE IN PERSON to order the wire transfer.  

SO:

Buyer wife gets off work around 4 pm today and husband and her are driving from Grand Island, NE to O'Fallon, Missouri where the closest branch is to Nebraska and will be there when the bank opens in the morning

I will save you the trouble of looking it up.   Google says 7 hours 39 minutes and 506.1 miles.  From central Nebraska to a suburb of St Louis!! 

Bank says they told the couple that the wire order had to be done in person...and there is real big part of me that does not believe that.  I am not questioning the banks requirement...but man what an expensive lesson for the buyers.

As I post this...buyers are just heading out on a nice 15.5 hour drive over the next 24 hours.

Moral of the Story: Not only ask the questions...ask the right questions...because someone screwed up and I am not sure who to blame...maybe even me.

Until Next Time...Don't Throw Anyone Under The Bus...Even When You Really Want To.  Mike

Posted by

 

Mike McCann Nebraska Land Broker This has been Mike McCann...Nebraska Land Broker...Coming to you from the Farm Land of Nebraska and America!! Visit me at www.mikemccann.com to learn more about the agricultural and farm land for sale market. 

Many farms For Sale in Nebraska are not listed publicly...please call, text, or e-mail with your questions, wants, and needs!

Mike is your Ag, Farm, and Auction expert throughout Nebraska!

308-627-3700 and 800-241-3940 call or text me at these numbers or

mike@mikemccann.com for easy e-mail access! Mike McCann Nebraska Land Broker

 

Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Mike- I am thinking about those poor buyers having to make that drive. We've driven 13 hours on some of our trips but they were for fun!!!  What a story!  Congratulations on the feature! Certainly a reminder to everyone to ask questions and keep asking until you know that all of the "i's" are dotted. 

Jun 05, 2024 05:26 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

My heart aches for everyone.  This is a crazy story. You would think this doesn't still happen with all the interstate and internet banking - but obviously it does....  I had a client who was paying cash for a 1.2M house and I kept telling him to wire the money ahead of time.  He waiting until the morning of closing - and then discovered that his laptop - which was from his bank employer in Beijing - was not being recognized by his bank in the US - fortunately his bank was where we were so he had to go to the bank in person to wire the money - 

Jun 05, 2024 05:34 PM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

I feel like the dynamic is the most important part and especially in this case. There’s no replacement for getting along well!

Jun 05, 2024 07:16 PM
Richard Weeks
Dallas, TX
REALTOR®, Broker
Great information, thanks for sharing.  I hope you have a great day.
Jun 06, 2024 02:47 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Mike - real estate and everyday life continues to teach us lessons.  Such glitches (for lack of a more appropriate word) seem unnecessary but unfortunately are a part of ineffective communication.  

PS - congratulations and good luck to all involved on the closing.  

Jun 06, 2024 03:19 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
The Grit and Gratitude Agent

How beyond stressful for the buyers. Banks are becoming less and less customer service friendly. I am sure the buyers and sellers appreciated you staying on top of this transaction.

Jun 06, 2024 04:19 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Oh my, it's so frustrating in today's environment when things have to be done in person and can't be done electronically. Those poor buyers are going to be exhausted! And probably cranky. I hope everything the rest of the transaction goes smoothly.

Jun 06, 2024 04:46 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Mike,

What a heart breaking story. Sometimes the right questions are just not asked and a frustrating lesson ensues. We have people wire transfer all the time and they don't have to go in person! They should be glad as I hope they have better friendly banking policies where they are moving. 

Jun 06, 2024 10:55 AM
Steffy Hristova
HomeSmart Elite Group Tempe AZ Tel: 602.710.8161 - Tempe, AZ
Tempe AZ Realtor - Your Home Close to Your Work!

Hi Mike,  what a story, and what a drive for the Buyers? How could the Buyers possibly know that wire transfers have to be made in person? Is it something banks advise when people are opening accounts with them?

Jun 06, 2024 02:48 PM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I like to get the consumer to deal directly with the Title Co and to go into their Bank to set up the wiring with a Bank Employee . There is just too much Fraud where people are losing thousands of dollars ……..

Jun 06, 2024 04:53 PM
Lorrie Semler, REALTOR® in the Dallas area. Call/text 972-416-3417
HomeSmart Stars - Addison, TX
Real Service. Real Results. Real Estate

Ouch! That smarts. I live in a big city and can't imagine requiring in-person wirings. It's always something.

Jun 06, 2024 05:07 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

What a mess! This entire story just galls me in that the bank can make these kinds of demands. How is this in the best interest of the bank's clients?

Jun 06, 2024 06:09 PM
Mike McCann Nebraska Land Broker
Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska - Kearney, NE
Farm & Commercial Property For Sale 308-627-3700

They made it there and back and are now proud owners of a home in St. Paul, NE  my hometown.  See my blog#6 for more info.  

Jun 06, 2024 07:49 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

I read 6 before reading this so I already know the end of the out-of-town buyers story.

Jun 07, 2024 01:24 PM
Debra Leisek
Bay Realty,Inc Homer Alaska - Homer, AK

Asking the right questions ahead of time is prudent.

My bank here in Homer make me come to the back in person to wire any money including just gifts to family. I have several accounts in the bank They recognize my voice when I call in, but they will not wire without me being there in person. It really is ridiculous 

I better go read # 6!  Glad it all worked out for you and your clients!

Jun 08, 2024 02:02 AM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

What a crazy story, Mike. It is too bad that the buyers and their bank were not on the same page. In fact, it seems like that were not even on the same book.

Jun 09, 2024 02:33 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Buyers and most sellers don't wire money on a daily basis. With all the wire fraud news we get hit with, no surprise the procedure has tightened up. Local banks and local attorneys, no matter if you are the buyer, seller or only agent/broker driving the bus to the closing.

Get the layers of players on board communicating and following up early on. Wire transfer should be on the check off list if needed from day one, not "what's going on confusion" in last few days delay because it was not addressed. 

Jun 10, 2024 03:30 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Mike:

That is a crazy story! I see from your comment that closing happened  - thank goodness, but what a trial to have to go through to buy a house.

Jeff

Jun 11, 2024 05:41 PM