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Reason #2 why online home value estimates can be inaccurate

By
Real Estate Agent with Thompson Company, REALTORS® 240.593.2860 MD594797

A few years ago, I published a blog post after discovering another reason why online estimates for homes for sale (and off-market) can be way off. After discussing this topic with several clients recently, I decided to turn it into another mini-blogging series. 

To recap, reason #1 is that refinances were treated as sales. I don't know if that is still the case but it was certainly an issue then. Refinances are often far below the appraised value. The refinance amount does not equal a possible sales amount. This was - or maybe still is - such a huge flaw that contributed to false estimates, or guesstimates as I call them. 

Reason #2 why online home estimates can be inaccurate

Let's talk square footage, shall we?! 

The way we enter listing information into our regional multiple listing service (BRIGHT MLS) is not how it is displayed in (some) online Real Estate portals. I'm not going to name names, but we all know who they are (I hope). These portals are listing aggregation websites that pull data from two main sources, the MLS and public records.

The square footage in the MLS is generally the same as in the public records. But, we do have the ability to change it from "assessor" to "estimated" when an addition increases the footprint of the house, for example. 

We also differentiate between GLA (gross living area) and below-grade square footage which can further be divided into finished and unfinished square footage. 

The online Real Estate portals, however, do not (all) differentiate. They'll just lump the finished square footage together - regardless if above or below grade. That's misleading as they are treated differently when pricing homes, and, most importantly, when it comes to the appraisal. 

The GLA does not include finished basement space. While value is given for it in any appraisal (or value is deducted for unfinished space) it is far less than the GLA. 

So, if you have a house with 2,000 sq ft GLA and 500 sq ft finished below grade then some Real Estate websites will display it as 2,500 square feet. 

A recently sold home with 1,500 sq ft GLA and 1,000 sq ft of finished space below-grade will also be shown as having 2,500 square feet. 

Why are online estimates of value often so wrong?But, the two are not the same. House #1 is more valuable (in general, all other things set aside).

As a matter of fact, house #2 may not even be considered as a comparable by an appraiser because the GLA should generally fall within a comparable range (approx. +/- 20%). 

You see how displaying only the finished square footage without taking into consideration how much of it is above or below grade can not only be misleading but also result in false online estimates of value?

To complicate things further, a house may have a finished space above grade - an enclosed porch for example - that appears to be part of the GLA having been nicely finished. However, if it does not have a permanent heat source (a plug-in electric wall heater is not it) it won't count towards the GLA.

In addition, there are - unfortunately - a few agents who will also manipulate the data by adding below-grade square footage to the GLA. It won't work. The appraiser is required to take their measurements and they will make adjustments accordingly. Worst case scenario, you'll end up with an appraisal (well) below the contract price. 

Any consumer, whether buying, selling, or just keeping an eye on the values in their neighborhood would be wise to consult a seasoned REALTOR®, or appraiser if they want to know what a house is truly worth, and not rely on listing data aggregation websites.  

Reason #3: not using comparable properties

Posted by

Andrea Bedard
Thompson Co., REALTORS®

Silver Spring, Maryland
andreabedard.com

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Comments(20)

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Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Andrea - local expertise matters in real estate.  There are nuances to the practice of it that can go unnoticed by some practitioners.  It's a shame but it is good for the public to be aware.  Choose wisely.  

Jun 14, 2024 06:08 AM
Andrea Bedard

Making the public aware of all the nuances of our industry is increasingly more relevant as we combat the misinformation online fueled by for-profit 3rd parties under the disguise of "making Real Estate easy" for the consumer. 

Jun 14, 2024 07:19 AM
Roy Kelley
Retired - Gaithersburg, MD

This is good information to share.

Happy Flag Day! Keep cool and have a great day.

Jun 14, 2024 06:23 AM
Andrea Bedard

Thank you, Roy!

Jun 14, 2024 07:25 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Associate Real Estate Broker

There is a distinct difference in GLA and total space. The computers cannot make the distinction.

Although there are instances when that lower level can be included and that is when the lower level has a fully accessible exit as when the yard has a slope and the entire rear space is above grade or at grade level.

Jun 14, 2024 06:39 AM
Andrea Bedard

Yes, a lower level can be above grade and be counted towards the GLA. I have a 4-level split on the market now where it's the case. Lower level #1 is 100% above grade and included. Lower level #2 is below grade and is excluded but will receive value for being partially finished. Thank you for your thoughtful comment, Ed Silva, 203-206-0754

Jun 14, 2024 07:27 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Great information. Thank you for taking the time to put all of this into this post.

Jun 14, 2024 07:58 AM
Andrea Bedard

Thank you, Paula! My pleasure!

Jun 14, 2024 02:58 PM
Nick Vandekar, 610-203-4543
Realty ONE Group Advocates 484-237-2055 - Downingtown, PA
Selling the Main Line & Chester County

Great information for homeowners and potential buyers to help them understand the differences and how we as Realtors come to a sales price which may be very different to an online version of value.

Jun 14, 2024 12:01 PM
Andrea Bedard

With less sales volume comes less sales data. I am seeing more and more estimates that are very low. Quite the opposite from what we've seen in the past! Thanks, Nick Vandekar, 610-203-4543 

Jun 14, 2024 02:59 PM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

Excellent post to help keep us all on the 'awares'.  The details continue to grow in importance, for those who did not pay that much attention to begin with.  m

Jun 14, 2024 01:59 PM
Andrea Bedard

Thank you, Mark!

Jun 15, 2024 08:39 AM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

Oh yes, many times in my market the garage square footage is included in the online living area square footage. Last month, a buyer wanted to rely on this "inaccurate information" as the gospel, despite the fact that I told them we had the original house plans and the sellers testimony to the correct number. Guess what? When the house was appraised, the square footage came back within 25 feet of what the seller stated.

Jun 14, 2024 05:29 PM
Andrea Bedard

That's wild, Pat Starnes-Front Gate Realty! I see more and more garages not being used as garages but storage areas, workshops, or home gyms.. but unless finished to the same standard as the rest of the house and with a permanent heat source, it is still a garage, and not living space. 

Jun 15, 2024 08:42 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

 It’s one of those things, but I think it’s very effective for what they bring to the table

Jun 14, 2024 10:21 PM
Andrea Bedard

Who brings what to the table? The data aggregation sites? They make searching for a home easier by displaying info Realtors have diligently collected, but that's about it. 

Jun 15, 2024 08:43 AM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

The finished basement living space IS added into our Maine Listings square footage data. If the agent measures the rooms, is that number or calculation accurate or is the town card data five years old. Missing that the attached rec room is torn off and long gone or a front porch, etc was added Andrea Bedard . Great post!

Jun 15, 2024 04:21 AM
Andrea Bedard

It is in Maryland as well. We display the above-grade square footage, the total living square footage (including finished basement space), as well as the total square footage (including unfinished space). But it's clearly differentiated, as it should, whereas data aggregation sites mislead by comparing 2,500 above grade with homes having only 1,500 square feet above grade and a finished basement. It's just not the same and the appraiser won't treat it the same. Around here, measuring according to ANSI standards is common. But, I know it's not necessarily the same in rural areas. You are right, the public records can also be wildly inaccurate! Thanks, Andrew!

Jun 15, 2024 08:52 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Excellent post! It is so true - experienced real estate agents know how the square footage will be addressed in the appraisal process. And it's all location dependent!

Jun 15, 2024 04:49 AM
Andrea Bedard

ANSI standards are common, if not the norm, around here. Appraisers are now also required to exclude the "air space" in 2-story foyers, or family rooms, for example, unlike the data in public records. Thank you, Kat Palmiotti

Jun 15, 2024 08:54 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

This is a really good series to have since people tend to believe what they see online, even when it isn't even close to being true, haha.

Jun 15, 2024 06:12 AM
Andrea Bedard

I thought so, too, Brian England. IMHO, educating the public is our best defense to the many attempts to disparage our profession.  

Jun 15, 2024 08:55 AM
Dorte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton & rest of Maryland

Dear Andrea,

So true. I have seen garages counted as finished square footage. They may be super-nice and a pleasure to work in for those project people, but nobody would want to sleep there, unlike a garage that may have been converted to bedrooms and brought into the building envelope.

Jun 15, 2024 12:54 PM
Andrea Bedard

.. semi-finished garages typically don't have a permanent heat source either. Thanks for adding to my post, Dörte!

Jun 20, 2024 07:05 AM
Randy Mitchelson,APR
Marketing Advisor & Squeeze Mortgage - Bonita Springs, FL
First Impressions are made at First Click

I don't want to steal your thunder Andrea Bedard   but if I don't see my idea for your series pop up I'll share it with you. I complained to Zillow about it but of course nothing has been done.

Jun 17, 2024 07:15 PM
Andrea Bedard

Well, Zillow only cares about you when you give them 40% of your paycheck. I did, however, successfully argue that they need to change their ridiculous low guesstimate on one of my listings. At first, I got all the excuses and didn't think it would go anywhere. Then suddenly a couple of days later, I received an email and they updated the estimate to be higher than my list price. We are not talking 10K or so, but upwards of 150K.

I have a few more reasons I plan on blogging about, Randy Mitchelson,APR.  Stay tuned (just need to find the time). 

Jun 18, 2024 05:42 AM
Jan Green - Scottsdale, AZ
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Excellent points all!  So important to review every aspect of comparable sales for this very reason, including the tax records.  In AZ, I can tell if added square footage is from an enclosed sunroom for instance, but the photos may be my only clue if they added ventilation for a heat pump.   Basements are rarer here, but we still have a few!  GREAT POST! 

Jun 18, 2024 12:22 PM
Andrea Bedard

Another issue with basements is below-grade bedrooms that don't have proper egress. So often they are counted when they are not legal bedrooms and the pictures are the only clue (unless had the chance to look at the comp in person). Thank you, Jan Green - Scottsdale, AZ

Jun 20, 2024 07:07 AM
Michael J. Perry
Fathom Realty - Lancaster, PA
Lancaster, PA Relo Specialist

I went to a Rain Camp and Spencer from Zillow was there and said that Zillow would be at least 80% Accurate ! 

Jun 18, 2024 03:59 PM
Andrea Bedard

Right. Occasionally, I see zestimates that fall within the right range... but that range is often quite big.  

Jun 20, 2024 07:09 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good evening Andrea Bedard ,

So glad to see this post featured. I'm playing catch up as I've been away. Great series with all excellent points. Keep them coming!

Jun 18, 2024 07:32 PM
Andrea Bedard

Thanks, Dorie! Welcome back! 

Jun 20, 2024 07:17 AM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

It is often from lack of adjustment and amenities not available that created the discrepancies. Sam Shueh

Jun 19, 2024 10:35 AM
Andrea Bedard

The online estimates don't make adjustments.. that's another reason why they can be so wrong! Thanks for contributing to my post, Sam Shueh

Jun 20, 2024 07:19 AM
Mike McCann Broker - Mach1 Realty
Mike McCann - Broker, Mach1 Realty Broker-Auctioneer Serving Nebraska - Kearney, NE
ALL Types of Property For Sale 308-627-3700

Hi Andrea Bedard I have never been a fan of online value estimates...and to be honest I am also not a fan of 50% or more of appraisals and how they were determined. I usually do not say much publicly about it as I do not have the perfect solution.  I play the game the way it is played in Nebraska...but that does not mean I like the rules!!  Thank you for your expertise and explanations in the blog.

Jun 19, 2024 11:11 AM
Andrea Bedard

The online estimates can influence buyers who give them way too much credit. I always check what they state but when I see the wrong square footage, or comps that aren't comps used to provide an "an opinion of value", it can be quite frustrating. That's how this series was born! Let's remind consumers that these are just data aggregation sites and not the opinions of professionals. 

Jun 20, 2024 07:25 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Andrea:

Well done and thorough explanation of the issues raised by square footage and online home value estimate inaccuracies. SF can certainly be a dicey issue in terms of how it's calculated and by whom.

Jeff

Jun 19, 2024 03:06 PM
Andrea Bedard

I've seen some really messed up estimates because there was no differentiation between GLA and below-grade finished square footage. It's quite misleading! Thanks, Jeff Dowler, CRS

Jun 20, 2024 07:26 AM
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I love to look up the value of my house on Zillow, Redfin and other sites. It is always good for a laugh. The value will vary widely from high to low among them.

Jun 19, 2024 05:08 PM
Andrea Bedard

The differences can be quite substantial and very misleading. We've all heard "but Zillow says..." Thank you, John Juarez

Jun 20, 2024 07:27 AM