Every Monday I call my Clients

Real Estate Broker/Owner with Hamm Homes

How often do you contact your your sellers and buyers, I  always tell our sellers they will hear from me either by email, text or voice once a week on Monday.  I give them an update of what we are doing to sell their house and what the feedback has been for the last week (I call it, the good, the bad and the ugly).

Communication is key when working with clients.  On some of the expired listings we have listed, the sellers biggest complaint has been that they never hear from their agent once the sign goes in the ground.  We think that it is important to keep the sellers informed so they do not get frustrated with the selling process.  And besides, they may know someone else who wants to sell their home and if we do a good job, they will recommend us. 

Once a week seems to be the right amount of time to give our sellers an update, unless there is a contract.   Contracts are the best type of feedback we can give our sellers.

Michael Elliott
Fathom Realty - Burlington Township, NJ
Burlington, New Jersey Residential Sales

In the last few years, my inventory has shrunk, so I contact them a couple times a week, minimally, with feedback, which is easy since my listings have all sold in about 10 days the last 3 years, 6 days last year.  In a more normal market, one phone call weekly unless more are required. 

Jun 18, 2024 07:33 AM
Bill Salvatore - East Valley
Arizona Elite Properties - Chandler, AZ
Realtor - 602-999-0952 / em:

Thanks for sharing and enjoy your week!

Bill Salvatore, Realtor- Arizona Elite Properties

Jun 18, 2024 08:29 AM
George Souto
George Souto NMLS #65149 - Middletown, CT
Your Connecticut Mortgage Expert

Will Hamm I think that is an excellent practice to have.

Jun 18, 2024 10:57 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Will,   you have, as George says, an excellent practice that I need to always follow.  I am usually texting since they seem to respond better that way.  Keep those thoughts coming.

Jun 18, 2024 01:00 PM
Roy Kelley
Retired - Gaithersburg, MD

Thanks, Will, for sharing some of your successful business practices.

Jun 19, 2024 04:24 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I have never done anything like this in my 30+ years in real estate. I communicate with my buyers and sellers as/when needed... sometimes that's several times a day, sometimes that's several times a week... but I never promise to just contact them on any specific day. So far, no complaints from my clients about my communication.

Jun 19, 2024 05:28 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

You certainly do things the right way!  I used to make a point to check in with my clients often, but I no longer do that, haha.

Jun 19, 2024 06:26 AM
Mike McCann Nebraska Land Broker
Mike McCann - Broker, Mach1 Realty Farm & Commercial Land Broker-Auctioneer Serving Nebraska - Kearney, NE
Farm & Commercial Property For Sale 308-627-3700

I like how you are doing it and am going to suggest it to my agents.  I am sure I will get some pushback. 

By the way...Happy 5million!!  I am only at 900K so no chance of catching you!!

Jun 21, 2024 01:50 PM