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No, You Do Not Need To Call Every Listing Agent...

By
Real Estate Agent with Big Block Realty 858.232.8722 CA BRE# 01261476

There’s a misconception that you need to call every listing agent to verify the compensation or concessions being offered, since your MLS won't publish
the CBB% after 08/17/2024.

This isn't necessarily true, and here's why below... 

 

To be completely transparent, I have called almost every listing agent before almost every showing for the last 25+ years because I almost always have pre-showing questions that may determine whether or not the property will work for my buyers. Adding the compensation question to my usual inquiries is no big deal since I'm calling ahead anyway. But...

Once you agree to work with a buyer, you must show them all homes in their price point regardless of compensation or concessions to avoid steering. So the conversation you have up front is very important to setting expectations.

When your buyer commits to your fee upfront in your state's Buyer/Broker Agreement and you inform them that you will attempt to secure that fee from the sellers first in each of their offers, this establishes clear expectations and ensures you are compensated for your work. This also assures the buyers that your fees only fall to them in the event you are not completely compensated by the seller. They also need to know it's just the shortage, in many cases, not the full fee. So, you can show all properties regardless of compensation because you're covered and (bonus) you do not risk steering your buyer-a big no-no!

I'll state this again: Once you agree to work with a buyer, you must show them all homes regardless of compensation or concessions to avoid steering, unless the buyer explicitly states in writing not to show them homes that would cost them any of your compensation fees.

Moving forward, you would submit your compensation request with each offer to verify what is being offered from the listing side and to show your buyer you tried to get the listing agent or seller to pay, but the fee was declined and is now theirs to pay—which they agreed to do by signing the Buyer/Broker Agreement.

Buyers only cover what sellers' concessions or listing agents' compensations do not offer. Therefore, you technically only need to call ahead for showings your buyers are interested in writing an offer on so they (and their lender) are aware of any additional closing costs; since it doesn’t matter what the compensation is for the ones they pass on. 

Seton Reflective Warning Signs - Caution, Non-Adhesive | Black On Yellow | EachIf a buyer upfront states they won’t pay your fees no matter what, you can choose not to work with them up front and eliminate the risk - or take the risk and still represent them and request/negotiate your compensation in the offers per usual. If the seller doesn’t pay and the buyer can’t, the new Buyer/Broker has provisions that allow you to cancel that specific deal, not the buyer relationship, but just the deal, and then move on to the next property.

So you do have options—at least in California you do—and it's not as laborious as some are complaining it is. In fact, the Buyer/Broker Agreement has not changed much in principle or procedure, and most of our tour of homes preparation is standard operating procedure as most experienced agents would agree.

I hope that information helps calm the hype.

 

Cover Photo by Moose Photos
2nd Photo by energepic.com
3rd Photo TJN

Posted by


Thomas J. Nelson
REALTOR®, CRS, RCS-D, CDPE, e-Pro, Certified Military Home Specialist, Luxury Home Specialist, Author, Keynote Speaker and  Podcast Host 

Serving Coastal San Diego from Carlsbad to Coronado, Downtown, Balboa Park Area,
La Jolla/UCSD & Mission Bay Park Areas
I Offer Rebates to Veterans
& Active Duty

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Disclaimer:  Nothing in this blog article is to be construed as legal advice, tax advice, medical advice or financial advice.  For legal advice see an attorney.   For tax advice, health or financial advice see a tax attorney, certified public accountant, or other qualified professional.
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Thomas - no question about it, it's not easy to be a buyer. It remains important to choose the right real estate representation.  If you are connected with the same goals as the professional you chose, your ability to achieve them are greatly enhanced with such cooperation and mindset.  

Aug 02, 2024 05:14 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I have not called agents often before showings, but more often than not I have emailed them with questions I have before showing the home.  It also has allowed me to gauge how easy or difficult the agent might be to work with, should my clients want to make an offer, haha.

Aug 02, 2024 06:11 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Yes, when I say "call" I mostly mean text since most agents never answer their phones 😂 -so basically whatever works to get them respond, as you suggest email works too Brian England 😁

Aug 02, 2024 06:51 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Yes, but... Thomas. If a client says do not show me any homes that don't offer compensation by the seller, we can eliminate those homes.

Aug 02, 2024 06:12 AM
Nina Hollander, Broker

Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO still a lot of questions that no one at my end has answers for, including our MLS.

Aug 02, 2024 06:55 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Yes indeed you are correct Nina Hollander, Broker , as I stated above near the caution sign, you can be instructed to not show homes by your buyer that cost them a fee, but you must get it in writing to protect yourself and you need to be prepared for them to change their mind. Fun, Fun, Fun!

Aug 02, 2024 06:54 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Thomas,

Third and Fourth quarter of 2024 will be a bit of the wild west as we work through the changes. Explaining clearly the new rules of engagement, obtaining the agreement between you and your buyer will make the process clear. We have always obtained a buyer agency agreement so that isn't new. The difference now is obtaining it before showing any property. The good news is a more thorough buyer consultation will be necessary BEFORE showing any properties.

Aug 02, 2024 06:16 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Well, I realize I'm tooting my own horn here Dorie Dillard Austin TX - but I never (but once) show any homes prior to having my buyer broker signed, that is not different for me. The one time I didn't, I got lax because I knew the buyers, they bought a house directly from the listing agent while I was on Christmas vacation citing "you were gone and we didn't want to miss out on it". That was in my first 8 months of real estate. Lesson learned, never again. 

Aug 02, 2024 06:58 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

It will be an education process for many. The buyers that don't have the resources may well ask to stay away from those that do not offer compensation. 

A call may still be in order if it can be written into an offer, with a conversation in advance with the listing agent.

Aug 02, 2024 07:20 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO
Big Block Realty 858.232.8722 - La Jolla, CA
Serving Coastal San Diego, Veteran's & Seniors

Precisely Ed Silva, 203-206-0754 

it will be case by case for sure. 

Aug 02, 2024 08:54 AM
Nick Vandekar, 610-203-4543
Realty ONE Group Advocates 484-237-2055 - Downingtown, PA
Selling the Main Line & Chester County

Much of the noise is like when MLS's started using the internet, the sky is falling. Well it didn't, likewise, I think in the months ahead, maybe longer those agents still in business will be saying that everything is better and things are working smoothly. Maybe not intially, but with some time.

Aug 02, 2024 11:31 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Yes indeed, good point. I predict 12-18 months of learning curve for those this is new to, for folks like me, maybe you too- nothing is new except the MLS rule, and some documents were edited. I'm high fiving myself for always having a buyer broker signed prior to showings and charging buyers for shortages. But, we'll likely be in the mushroom cloud of the learning curve much like getting stuck behind onlookers of an accident on the freeway.

Aug 02, 2024 01:47 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

This is good information for navigating the new landscape of real estate sales, Thomas.

Aug 02, 2024 06:18 PM
Myrl Jeffcoat
Sacramento, CA
Greater Sacramento Realtor - Retired

CONGRATULATIONS Thomas, on having this blog FEATURED in the Old Farts Clubgroup!  

Aug 02, 2024 06:18 PM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Oh wow! Thank you!!!

Aug 04, 2024 08:34 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Hi Thomas- I know many will be confused but I like your explanation. The blogs written about this are helpful. There will be some changes and oops moments but everyone will get used to it. 

Aug 02, 2024 07:32 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Hi Thomas,
This is an excellent explanation. The buyers directive NOT to show properties that don't offer to compensate the selling agent is an important one.

Aug 04, 2024 08:18 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

I agree with, Dorie Dillard Austin TX that things will be a bit like the wild, wild west. Excellent post on this topic.

Aug 09, 2024 03:09 PM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Yes indeedy !

Aug 09, 2024 04:06 PM
Michael Elliott
Fathom Realty - Burlington Township, NJ
Burlington, New Jersey Residential Sales

If my buyer agency agreement has a clause that states;  Show no property where the seller is not contributing, I think it is a must.

Aug 10, 2024 04:31 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

See now in CA that is a conversation and a signed document independent of the Buyer Broker to define what the Buyer's parameters are, so steering isn't an issue. Our buyer broker requires us to show all properties unless otherwise instructed, because we are protected from working for free, but not from the risk of negotiating a compensation from a seller even if the buyer can't pay. Basically, if they can't pay then they need to sign a addendum stating "do not show me properties that require me to contribute to your compensation /fees.

Aug 10, 2024 09:11 AM
Michael Elliott

In NJ, this is buyer directed (and decided / controlled) , not agent.  

Aug 10, 2024 09:27 AM
Wayne Martin
Wayne M Martin - Oswego, IL
Real Estate Broker - Retired

Good morning Thomas. So many issues not yet settled, and possibly yet unknown, your only choices are to jump in and swim or pursue a new career. And, being prepared for the future begins with jumping in. Enjoy the swim.  

Aug 10, 2024 06:23 AM
Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, ePRO

Oh I've been surfing these waters for 25 year+ Wayne Martin - enjoying the experience up her on my board watching all the procrastinators jump in or jump out as you said. I called my original Broker this summer and thank ed him profusely for insisting on my use of the Buyer Broker in April of 1999 forward. 

Aug 10, 2024 09:07 AM