Are You Getting the Job Done…Really Done?
Do you have a checklist you follow in your work? I’d imagine that agents, inspectors and lenders have a lengthy checklist...contracts signed, inspection ordered, Open House scheduled, etc. And by following your checklist, you make sure that you get the job done.
But is the job really done???
All businesses, large or small, have procedures they follow. It may be as simple as making sure that the door is unlocked and all signs are on by a certain time to making sure that all steps are taken when entering a home on the MLS.
There are steps to track documents and steps to ensure that lenders and inspectors are kept in the loop.
However, in your procedures or checklist, have you included the extras that will…
-Make the client’s experience a positive one
-Make them want to return
-Make them want to recommend you and your company to others,
Getting the job done is more than a business transaction.
There’s a person behind that dollar bill, check, or credit card.
So, just a reminder when you’re making your checklist for getting the job done, don’t forget to add in a step for recognizing and acknowledging your client.
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