We have all had frustrating experiences concerning our automobiles (I will get to Real Estate). Last week I called our local Big O Tires to get several things looked over. I called Big O because I know the owner and the service had been sterling, I even wrote a raving review last year. My appointment was a week away for today. I knew because of the length of the list they would need it all day.
When I got to Big O I greeted the owner and the man I spoke to as they came around the corner from the shop. My friend asked "What can I do for you today". I told him I had an appointment and he should have the list. Immediately he became combative towards me and then looked over to the other guy asking him if he had notes. That fellows response, "I don't even know who he is". My patience and countenance began falling. "Well tell me what we are fixing today". I told him it was a list of 5 or 6 things and it should be on the notes BECAUSE I dictated it to the other guy when I called in. My friend became very agitated and informed me the program they use only allows about 20 words so they could not have written it all down. HEY! They didn't write any of it down and how is that MY fault?
What a way to start the day.
This same scenario easily can be applied to Real Estate. Thanks to another profession I worked in I learned the value to take notes... detailed notes that may not even apply to the profession I was in. The clients I worked for were always amazed at what a great memory I had recalling our past visits years back. The truth is I have a very poor memory, so poor I forget to take my daily meds on a regular basis BUT I've got GREAT notes!
How embarrassing it would be to forget what a client wanted in a home? How embarrassing it would be to forget the names of their children they spent a half hour bragging about? I can not imagine asking for pertinent information and not making note of it only to be stumped and irritable about it towards the client. Gees'!
I've got more to this story but I don't want to run on to long so stay tuned for part two.
I will leave you with this thought, can you imagine going to a restaurant and about the time you thought your food would be on the table your server said "I thought I could remember your order but I forgot to write it down so what is it you ordered?". Don't be that server waiting on your RE clients!
Comments(11)