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Before Things Go Boom 🧨

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Real Estate Agent with Red Rock Real Estate (435) 632-9374 UT DRE# 6541633-SA00

Before Things Go Boom 🧨

 

Emotions can ratchet high in business. How do you handle an irrational person who blows up in a real estate setting because they're not getting the results they want or suddenly feel the need to control?

 

 

Remaining calm is first and foremost without engaging the hot-headed individual. You can empathize and say, "I understand your frustrations." Take a break, then get back on track to the reason for the meeting.

 

 

When someone starts yelling, they have ran out of talking points and their position is over because unstable people fail to get good results. Stay focused, and remember that detachment goes a long way.

 

Keep a specific record of the incident by writing everything down that happens in case it turns litigious, if things go south legally. When someone is verbally abusive or threatening, end the meeting quickly.

 

If everything else fails, take leave and run for cover!

 

Professional advice:

Though I often take a light-hearted or comical approach to problems, do not remain in an unsafe situation that continues to elevate. People who are in a full-blown meltdown are not in control of their feelings and nothing good results from that.

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I, Wanda Kubat-Nerdin at Red Rock Real Estate Utah am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property and copyrighted.

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Wanda Kubat-Nerdin is a southern Utah REALTOR® assisting buyers and sellers in in the St. George area, Dammeron Valley, Diamond Valley, Veyo, Central, Hurricane, Ivins, La Verkin, Leeds, Santa Clara, and Washington real estate markets.
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Red Rock Real Estate
90 E 100 S, St. George, UT 84770

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Show All Comments Sort:
Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH
CRS

Great advice Wanda!!!

Though I often take a light-hearted or comical approach to problems, do not remain in an unsafe situation that continues to elevate. People who are in a full-blown meltdown are not in control of their feelings and nothing good results from that.

Jan 11, 2025 05:56 PM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Excellent Wanda- there are times when it's best to walk (or run) away when things or people are getting out of control. Our need to win or be right has to take a backseat to our safety. And even in the absence of a threat, you don't need to get into a situation where no one comes out the winner. 

Jan 11, 2025 06:07 PM
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

This post is so appropriate for me, last two days I have been emailing back and forth with an agent on one of my listings... I remained calm but terse.... turns out she was licensed last November and could not even read a Plat Map that had the dimensions on the land....Endre

p.s.: I suggested she reach out to her team leader or her trainer to help her read the dimensions.....we shall see, Endre

Jan 11, 2025 08:50 PM
KAREN SANCHEZ

i can't read them either. I can't do everything, but I'll find out who can.  It's so hard to kindly correct newbie.   If I've said it once I've said it a million times!  BROKERS NEED TO SUPERVISE!  It's not just an idea on the test.  It's a fact.

PS. I don't deal with hotheads, etc. I have a partner that rarely gets rattled, he handles it. 

Jan 12, 2025 10:16 AM
Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI
HomeSmart Real Estate - Scottsdale, AZ
Arizona Homes and Land Group/ Buy or Sell

Hotheads yes Wanda can get out of control. One thing.....don't try to match the shouts, deescalate if possible.

Jan 11, 2025 09:39 PM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I don't like having to deal with hot-headed people and when I find out, I try to distance myself from them.

Jan 12, 2025 04:24 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Wanda - the real estate practice is a part of everyday life.  The realty community includes a lot of different personalities.  It can be a challenge that's for sure.  Quite frankly so can clicking on the AR blog roll at times.  

Jan 12, 2025 04:33 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Yes indeed, stay calm, try to de-escalate, or leave. Did you have to deal with a hot head recently?

Jan 12, 2025 04:59 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Real Estate Broker

Good morning, Wanda... fortunately, I can't remember the last time someone "blew up" in the midst of one of my transactions. Staying calm when someone isn't is a great way to diffuse a situation.

Jan 12, 2025 06:08 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Generally, if I run into a type A personality who blows up over an issue, I do my best to diffuse. I do find if an agent, buyer or seller gets out of hand I will shut them down if I need to.

Jan 12, 2025 07:48 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Sometimes ending the relationship is the best way to handle someone who thinks it's okay to behave badly, George Souto. Never want to be on the receiving end of a physical altercation!

Jan 12, 2025 11:05 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

A little time can set things straight again but expectations must be set to avoid emotions ratcheting to the point of no return, Dennis Neal. I ain't got the time or patience for that!

Jan 12, 2025 11:30 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Thank you so much, Sham Reddy CRS!

Jan 12, 2025 11:30 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

It is so counter-productive to allow emotions to lead and can be dangerous in some cases, Kathy Streib. I say NO to that kind of behavior!

Jan 12, 2025 11:32 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Practicing outside the scope of knowledge is dangerous and can cause damage to clients. Endre Barath, Jr.. That newbie agent's broker should be involved every step of the way!

Jan 12, 2025 11:33 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Have walked away from such situations, Jeff Masich-Scottsdale AZ Associate Broker,MBA,GRI and will again. The potential money made is not worth it!

Jan 12, 2025 11:34 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

I do not need to be an audience to that, Brian England. Onward and upward!

Jan 12, 2025 11:35 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

To each their own is pretty much the standard, Michael Jacobs. Some people are okay and manage fine with ticking time bombs but I prefer to avoid the mine fields at all costs!

Jan 12, 2025 11:42 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Hi Kat Palmiotti! Had a memory come up with a potential buyer who completely lost it, thinking something nefarious was happening behind his back with a developer and his agent.

He demanded a meeting with everyone to be present, including my broker. I said no and cut all ties and ignored all calls or messaging! Not worth it to me.

Jan 12, 2025 11:46 AM
Kat Palmiotti

I totally get that Wanda Kubat-Nerdin - Wanda Can! 

Jan 12, 2025 06:12 PM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Twice in my career, it has happened and the flight reflex kicked in and they were left in the dust, Nina Hollander, Broker. Will not tolerate that kind of abusive, self-entitled behavior!

Jan 12, 2025 11:51 AM
Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
The best agent in Southern Utah!

Much easier to do over the phone and some distance between parties, Jeffrey DiMuria 321.223.6253 Waves Realty. I definitely prefer that...distance, I mean!

Jan 12, 2025 11:55 AM