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The Influences that Define our Lives 2

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Real Estate Agent with Mapleridge Realty, CT 203-206-0754

The Influences that Define our Lives  2

Very few adults can look at their lives and honestly state that they were destined to be what they became with no assistance from anyone.   A sense of divine right, so to speak.  I am not one of those, nor do I know anyone like that.

My career path had some bumps at the beginning, more so due to a little military issue and being in the wrong job at the wrong time.   The early 1970's were not the kindest to engineers in the aerospace industry.

I found a job working as a support engineer in a field that I knew nothing about, but my degree and common sense were the reason I got the job.

That and I refused to collect a check from the state for doing nothing. An unemployment check has never felt right to me.

As I was completing a call one afternoon from a customer, I was approached by the CEO of the company. He had overheard part of the conversation I had on the phone and told me to come to his office in 15 minutes as we needed to talk.

Thinking that I could be on my way to colleting those state checks, I sat and tried to replay what had transpired.

I went to the door and peeked in. I was ushered in and told to close the door.

I was then given a mild dressing down for the manner in which I was talking to the person on the phone.  He emphasized the importance of the people that gave us business and that while we held a prime position in the business, we were not the only source, and competitors would be more than happy to steal our clients.

He then handed me a piece of paper that had been handed to him years previously as well, as he was once just a simple errand boy in the company and did whatever was asked. Working hard and being in the business as it was being started allowed him to achieve his position as well as wealth.

I kept that paper and share it below.

This sheet has done well for me over the years and even as I talk to people today, I remember the few minutes I spent with that man.

 

The Influences that Define our Lives  2

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Edward (Ed) Silva

 Broker Associate

Mapleridge Realty LLC

Serving Central Connecticut Sellers and Buyers

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Comments(18)

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Patricia Feager
Flower Mound, TX

Ed Silva, 203-206-0754 

I loved your opening statement! Very interesting history about life in America in the 1970's. I had many hard knock life experiences during that time too, and I wasn't in the engineering aerospace industry. But I digress. It makes me realize, just how young America was compared to other countries!

Thankfully, you had a wise CEO! You were also wise to keep that piece of paper! That incident, the talk with the CEO and that clipping helped shape you into a wonderful human being who is caring and understanding.

This is a GREAT story to share for the March 2025 Challenge and I am thankful you shared it for all of us to learn.

Mar 15, 2025 03:20 AM
Ed Silva, 203-206-0754

Patricia Feager   Thank you  That was a very important point in my life, as it was really the first time someone that was in a service/sales business stopped to give me wise council.

Most people get advice on how to generate sales, but very few are given the help to keep people happy and want to come back to you/

Mar 16, 2025 07:03 AM
Wayne Martin
Wayne M Martin - Oswego, IL
Real Estate Broker - Retired

Good morning Ed. As long as you believe never forget that the customer is doing you a favor by allowing you toe service them you are one step ahead on the road to success. Enjoy your day. 

Mar 15, 2025 04:22 AM
Ed Silva, 203-206-0754

Wayne Martin   in one of my CE classes a statement ws made that has helped me in this business. We have the knowledge and when we are asked, we should give it.

Mar 16, 2025 07:04 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

The words on that paper are certainly important for people who work in the service industry to live by!

Mar 15, 2025 04:39 AM
Ed Silva, 203-206-0754

Brian England   They are words that can help in any business as well as life.

Mar 16, 2025 07:05 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hello Ed - the message I get from your post is I don't know of anyone who has had a clear path on the road they have traveled so far in life.  It can be a circuitous route.  

Mar 15, 2025 04:44 AM
Ed Silva, 203-206-0754

Michael Jacobs   When one door closes, another opens and hopefully we do well on that new trajectory

Mar 16, 2025 07:06 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Real Estate Broker

Ed Silva, 203-206-0754 good morning, Ed... I must agree... there are very few of us at this stage of our lives who are where they are today by design. As for that lesson learned... it was an important lesson and you took it to heart and your success since is a testament to that fact.

Mar 15, 2025 05:41 AM
Ed Silva, 203-206-0754

Nina Hollander, Broker  no one has all of the answers and it takes a person time to accept that and seek and listen to the advice given by one that has overcome mistakes.

Mar 16, 2025 07:07 AM
Lew Corcoran
Better Living Real Estate, LLC - East Bridgewater, MA
Expert guidance. Exceptional results.

Your story really hits home, Ed Silva, 203-206-0754! It’s a great reminder that the people we meet and the lessons we learn shape our journeys in ways we often don’t realize until later. Thanks for sharing your insights; they truly inspire us to appreciate the influence of those around us!

Mar 15, 2025 07:00 AM
Ed Silva, 203-206-0754

Lew Corcoran We are always in a position to learn if we are of the mindset to accept that.

Mar 16, 2025 07:08 AM
George Souto
George Souto NMLS #65149 - Middletown, CT
Your Connecticut Mortgage Expert

Ed that was not only good advice to remember in business, but that principle can be applied to the way we conduct ourselves in life as well.

Mar 15, 2025 01:53 PM
Ed Silva, 203-206-0754

George Souto   I agree completely.

Mar 16, 2025 07:09 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Ed, that is an interesting message that man gave you, and you have had a path to where you are today.

Mar 15, 2025 03:37 PM
Ed Silva, 203-206-0754

Joan Cox  It was the right message at the right time, before I had a chance to screw up too much.

Mar 16, 2025 07:10 AM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Hi Ed- few of us became who we thought we'd be. Your manager was wise to share that paper with you and you were wiser yet to follow it. Anyone in any kind of service/sales capacity should have this plastered at their deks or on their laptop. 

Mar 15, 2025 05:17 PM
Ed Silva, 203-206-0754

Kathy Streib  no one has all the answers and no one should think they do either.  I certainly didn't at that time and needed to learn from those that did.

Mar 16, 2025 07:11 AM
Anna "Banana" Kruchten
Retired Broker/Owner - Phoenix, AZ
602-380-4886

Oh Man Ed that boss gave you one of the most important lessons in business.  We are here to serve them, not the other way around.  I am so glad you shared this story as it's as true back then as it is today!

Mar 15, 2025 05:41 PM
Ed Silva, 203-206-0754

Anna "Banana" Kruchten  It was t right thing at the time as I was new to customer service and sales

Mar 16, 2025 07:12 AM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Mar 15, 2025 06:00 PM
Ed Silva, 203-206-0754

Kathy Streib   Thank you for the recognition

Mar 16, 2025 07:12 AM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Those were very wise words! And, this is so true of what we do in the business of real estate. It isn't about us at all.

Mar 15, 2025 07:20 PM
Ed Silva, 203-206-0754

Dr. Paula McDonald   The business is not about us at all. We learn the proper way to do our jobs and fer that knowledge to our clients when they need it.

Mar 16, 2025 07:14 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Ed,

I'm so glad Kathy Streib featured your post in her Sunday Series as I missed it. I love the quote and can see why you learned from it and still have it! We are here to serve and it is not about us it is all about our clients.

Mar 16, 2025 07:47 AM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

That was an excellent message the CEO gave you but the most excellent thing was that you listened and paid attention to the message. Kudos!

Mar 16, 2025 08:10 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Hi Ed:

Those are such powerful words on that piece of paper that CEO shared with you. Thank you for sharing that story and this message!

Jeff 

Mar 16, 2025 04:53 PM
Nick Vandekar, 610-203-4543
Realty ONE Group Advocates 484-237-2055 - Downingtown, PA
Selling the Main Line & Chester County

Without our customers we have nothing. Till we convert a customer to a client we have nothing. That CEO was very wise as were you to learn the lesson and thank you for sharing it and reminding us of what is imprtant.

Mar 17, 2025 01:25 PM
Pat Starnes-Front Gate Realty
Front Gate Real Estate - Brandon, MS
601-991-2900 Office; 601-278-4513 Cell

I have seen that quote before, but the shorter version is the one that lingers in my brain... "The customer is always right"! 

Of course, the customer isn't always "right", but they should be valued because without the client, we wouldn't have any business at all.

Thank you for reminding us of that.

Mar 19, 2025 05:42 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Ed Silva, 203-206-0754  It reminds me of the saying, "The customer is always right." I never understand it when I, as a customer, am greeted with an attitude.  You were very fortunate to have someone give you such a wonderful reminder  in writing 

Mar 20, 2025 02:24 PM