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What Real Estate Agents Really Do All Day

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Real Estate Agent with https://teamcoker.robertpaul.com 9023635

What Real Estate Agents Really Do All Day: The Hidden Hours Behind Your Home Purchase

Most people only see a small part of what real estate agents actually do. You might think they just show houses, put up "For Sale" signs, and collect big checks at closing. The truth? Being a real estate agent involves a mountain of behind-the-scenes work that clients never see.

The Invisible Hours of a Real Estate Agent's Work Day

Did you know that when you buy a home with an agent's help, they typically spend over 40 hours working on your behalf? That's according to a recent survey where most buyers guessed their real estate agent spent less than 20 hours on their transaction. The reality was double or even triple what clients imagined.

This disconnect happens because much of an agent's work happens when you're not around. For every hour spent showing you houses, they might spend five hours researching properties, making calls, handling paperwork, and solving problems you'll never know existed.

What Real Estate Agents Do Behind the Scenes

Your agent isn't just opening doors and pointing out nice features. Here's what they're really doing:

Real Estate Agent Responsibilities Before You Even Look at Houses

  • Researching neighborhoods and property values
  • Checking school ratings and local crime statistics
  • Finding properties that match your needs before they hit the market
  • Calling other agents to learn about upcoming listings
  • Driving routes to check commute times
  • Verifying property taxes and HOA fees

Daily Tasks During the Home Search

  • Scheduling viewings around your schedule (and rescheduling when sellers cancel)
  • Researching the history of properties (previous sales, time on market)
  • Checking for potential problems with the home that might not be obvious
  • Coordinating with lenders to ensure you stay within budget
  • Keeping track of all the homes you've seen and your feedback

Real Estate Transaction Time: Once You Find "The One"

  • Researching comparable sales to determine a fair offer price
  • Drafting and reviewing complex legal documents
  • Negotiating with the seller's agent on price and terms
  • Arranging inspections and attending them
  • Solving problems that arise during the inspection
  • Tracking deadlines for contingencies
  • Communicating with lenders, title companies, and insurance agents
  • Following up on repair requests

The Emotional Labor in Real Estate Agent Work Hours

Beyond the paperwork and phone calls, agents also provide something invaluable: emotional support. Buying or selling a home ranks among life's most stressful events. Agents spend hours:

  • Calming nerves when things go wrong
  • Explaining complex processes in simple terms
  • Being available nights and weekends for urgent questions
  • Protecting clients from making emotional decisions they might regret

Why Real Estate Agent Value Matters

Understanding the true work of real estate agents helps explain their commission. That commission pays not just for the time you see them, but for all the hours spent protecting your interests when you're not looking.

Next time you work with a real estate agent, remember that the person showing you houses today might have been up until midnight reviewing contract details or might spend their entire weekend solving a problem with your transaction that you'll never even know existed.

Good agents make the home buying process look easy—but that's only because they're handling the hard parts for you. The hidden work of real estate agents is what truly makes the difference between a stressful transaction and a smooth one.

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Posted by

Heath Coker, Associate Broker
Berkshire Hathaway Homeservices Robert Paul Properties
teamcoker.robertpaul.com
508-548-8888  Licensed in MA
Its a beautiful day on Cape Cod!

James Heath Coker | Create Your Badge

Comments(2)

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Adam Feinberg
Elegran - Manhattan, NY
NYC Condo, Co-op, and Townhouse Advisor

Great post as it portrays much of the non value add tasks that are busy work- necessary, but not always going to sway the pendulum. 

The buyer broker commission rule changes made me evaluate the value that I provide to buyers. Now, I always knew I provided tremendous value- and my rate of repeat clients and referrals speaks to this point...but I realized I wasn't proactive in communicating this value to new clients until we hit upon complications or at least potential complications that were foreseeable. What I now do is I let buyers know the types of services I provide in advance of working with them. I created a 28 point matrix of my services. I know from experience that clients often won't fully appreciate this matrix on Day 1...but as we move through the process, these services become more and more of a focal point. While providing this matrix up front isn't fully understood - but clients have really started to appreciate the transparency I provide by the time a deal is closed...and sometimes well before.

What is different from one agent to another- might very well be as much about their local market as it is the individual services offered. I chose not to get too granule in my explanation of my services - i.e. I lumped all sorts of administrative tasks together as one point rather than the many, many aspects of administrative tasks I do during any particular day- as I felt that wasn't as much value added as it was required aspects of the job.  No where I really add value, it's the analytical aspects, wide range of relationships and knowledge. While I do feel the buyer broker commission rule changes were very anti-consumer as a generalization, contrary to what was intended, I felt it was an opportunity to up my game.   

Apr 08, 2025 10:26 AM
Associate Broker Falmouth MA Cape Cod Heath Coker
https://teamcoker.robertpaul.com - Falmouth, MA
Heath Coker Berkshire Hathaway HS Robert Paul Prop

Thank you for the comment Adam. I've that NYC doesn't have an MLS system because with all the large buildings, that is a "farm" area for one agent.

Apr 09, 2025 07:49 AM
Adam Feinberg

Associate Broker Falmouth MA Cape Cod Heath Coker That was the dominant situation a long time ago. I still see agents that might only work in one or two buildings (or a small cluster) - but as the older generation retires - it's much more of an open field for agents than would have been the case a decade ago. It is still the case that Manhattan doesn't have an MLS. While I have done multiple deals in a few buildings- I don't really have a dominance (other than my own building- but that is only 12 apartments) and my business is much more widely scattered.  

Apr 09, 2025 08:44 AM