The use of Artificial Intelligence may turn out to be revolutionary.
Maybe it's use will find the cure for every disease.
Or maybe the power use will brown out every power grid in America.
What I do know is there are times I feel like it's not ready for prime time and the "cool factor" of using the latest and greatest isn't considering how it impacts the customer.
Once upon a time a chat box on a website had a human on the other side, but more and more I encounter what I consider chatbox hell. Some AI script that can only follow a rigid script, a flowchart full of yes no decision trees that doesn't allow it to understand a problem that isn't totally black and white.
It's easy enough to pull facts. Invoice numbers, account balances, etc.
But can it handle the variations?
From a real estate standpoint, could it filter through the information I've spent 20+ years in real estate gaining and find the best solution for a client?
Could it understand which subdivision of patio homes is the best fit for a particular client? Just knowing 2 BR, 2 BA with a basement doesn't exactly narrow down where to search does it?
AI is only as good as its understanding of the data available, and there's a lot of subtlety in our business isn't there?
Personally, I'm still in favor of writing my own blog posts and not handing off the work to a collection of ones and zeroes. I enjoy the exercise of coming up with an idea and seeing where it takes me.
I may have to partner with AI related things. I still need Google to put my work where it can be found, but once I'm found, it's a human on the other end of the phone line asking the questions I need to ask so I can best help potential clients. There's no chatbox hell following a rigid flow chart. Sure I have key questions to ask (are you working with an agent?), but I'm detouring along the way seeking to find bonding points.
For some of us, AI will be a bigger part of how we live our lives.
I'm fine with that.
I'll continue to assess, and if and when it makes sense to implement some aspects of it, I'll go with it. Or I may just head to my mountaintop and become a hermit :)
Until next Tuesday, just Ask An Ambassador if you need help,
Bill & Liz aka BLiz
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