I have been dealing with these people since April 23rd 2025. I purchased from Lowe's Hickory. I have the dishwasher, refrigerator, range hood, but no range. My issue is that I keep getting things scheduled for delivery and the day before it is supposed to be here I get an email saying "you have a new delivery date". The forth time this happened, it was supposed to be installed today between 1 and 5 pm. Today is Saturday, the 12th, On Thursday I get a notification it will be installed some time Saturday, then Friday, I get a notification it will be installed between 1 and 5 pm. Saturday, I check my email at 10:30 am after moving everything out of their way, to find a new email that states "your new delivery date is 7/23".
I went online and asked Google if anyone else is having issues with Bosch appliance deliveries and found out the following: Many individuals have reported problems with Bosch appliance deliveries, particularly in recent years. These issues range from significant delays to frustrating delivery experiences
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Common problems reported
- Lengthy delays: Many customers have experienced significant delays in receiving their Bosch appliances, with some reporting waiting months beyond the initial estimated delivery date. This is the fourth delivery date they have changed since April 23rd.
- Poor communication and conflicting information: Customers frequently mention difficulties obtaining accurate updates on their orders and receiving inconsistent information from different customer service representatives.
- Missed or rescheduled deliveries: Deliveries have been missed or rescheduled at the last minute without sufficient explanation or prior notification. Yes, this is my issue. A few hours before the install was to happen and all of a sudden they don't have it in their warehouse... they obviously sold my range to someone else.
- Damage upon delivery: In some instances, appliances have arrived damaged or defective upon delivery, leading to further complications and delays in resolution.
Factors contributing to the problems
- Supply chain disruptions: The COVID-19 pandemic significantly impacted global supply chains, including appliance manufacturing and shipping, leading to production slowdowns and difficulties in fulfilling orders. Covid can't be blamed any longer.
- Increased demand: The surge in demand for appliances during and after the pandemic further exacerbated the existing supply chain constraints. They can't deliver when they have 14 in stock the day I ordered and four times they told me it was being installed in a few days.
Tips for handling Bosch appliance deliveries
- Be proactive in communicating with customer service: Contact Bosch customer service regularly for updates on your order and address any concerns promptly. Contact information can be found on the Bosch Home website.
- Document all interactions and communications: Keep detailed records of phone calls, emails, and any other correspondence related to your order and delivery.
- Inspect the appliance carefully upon delivery: Immediately check the product for any damage or defects and inform the delivery agents if you find any issues.
- Consider alternative retailers or brands if facing unacceptable delays or poor service: Some retailers and brands may have different delivery timelines and customer service experiences.
Overall, while Bosch appliances are generally considered high-quality, the delivery and customer service experiences have been inconsistent and problematic for some customers, particularly in the wake of recent supply chain disruptions. Researching customer reviews and considering alternative options may help you make a more informed decision when purchasing Bosch appliances.
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