Improv Your Way to Better Hospitality and Customer Care
What do great comedians and hospitality professionals have in common? Improv skills! Adlib is another descriptive word for this opportunity mindset. Be ready to respond to the moment.
Hospitality isn’t always predictable. The best teams know how to think on their feet and solve problems creatively.
Tips for Improvisational Hospitality:
Listen carefully to guests.
Stay calm and positive under pressure.
Find quick, kind solutions.
Encourage your team to take smart chances.
Being flexible lets you turn surprises into smiles.
“Hospitality is part art, part science—mostly heart.”
Next time the unexpected happens, ask yourself: “How can I make this great?”
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