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Teaching Others How To Refer You

By
Real Estate Agent with John L. Scott Sandy

One of the highest professional accolades that we can receive is a referral.  I was asked recently by a new agent how to get referrals.  Referrals are not something that will come over night; they are something that is built through time and consistency.  Actually, you do not "get" referrals; you "receive" them.  In order to receive referrals, you must have a relationship with the person who refers someone to you.  You earn these referrals by an action on your part that impressed or helped the person who refers you.  There are a couple of ways to receive referrals.  But the common thread is that you must give to receive.  Here are just a couple examples:

  • Do a good job with a client and they will tell others about you.  You have several opportunities in a transaction to ask for business.  When I am complimented by a client, I graciously thank them and say to them that the greatest compliment that I can receive is a referral from them.  They already have a positive experience with you and can personally testify to others on your behalf.  When you talk about how great you think you are to others, you are boasting.  But when someone else talks about how great you are....well, I think you get the point.
  • Offer a valuable service; be a resource.  Offer to hold an informative class on a real estate topic.  Treat everyone with the same professionalism, even if they say they do not immediately need your services.  You never know what will happen and people will remember how they felt about you.  This is not for business now, but a way to plant seedsfor future business.  When your attendees see you as an authority, they will come back to you when they are prepared to do business.  You will be seen as a professional and people will talk about you to others.  Of course, you must nurture and water your seeds in order for them to grow into future business.

You see, you are actually teaching others how to refer you.  When you are treated well by someone, chances are that you will tell others about your great experience.  This type of personal promotion doesn't cost much as far as dollars, but it is priceless, and you cannot afford to be without it.   I will also add that a positive attitude, a genuine interest in the people you are working with and a true love for your profession will go a long way towards achieving referral business. 

Here at Active Rain we have an opportunity to meet other like-minded individuals.  Don't forget to nurture your relationships here.  Comment on blogs, call or email someone who has helped you or made you think or made you laugh.  You have a great resource of folks at your fingertips.  You never know, you may need to refer someone here business...or you may even receive a referral as well.

Here's to your success!

!Morning Glory

Just another musing from your Local Sandy and Gresham Oregon Realtor.

 

 

Comments(48)

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Valerie Baldwin
John L. Scott Sandy - Gresham, OR
Harvey, Gresham Oregon Real Estate

Jason:  I am happy to inspire your Monday morning sales meeting.

Thesa:  You are too kind. :)  I feel the same about you.

Dan:  Keep it in your thoughts, but most importantly, nurture the relationship. 

Ryan:  You have the right idea!

Mar 17, 2007 11:42 AM
Valerie Baldwin
John L. Scott Sandy - Gresham, OR
Harvey, Gresham Oregon Real Estate

Cyndee & Jack:  Thanks for sharing your thoughts.

Ruth: Glad to be a reminder.

Kaye:  Truly nothing is sweeter.

Lenn:  Looking forward to reading the "book" or "blog" you write on this subject. :)

Tony:  So true!

Patrick:  Staying the course is key to future success with referrals.

John:  Good to hear that you share in this philosophy.

Michael:  Thanks for reading this post.  Glad you enjoyed it and the comments others have made.

Roger:  You are most welcome!

Mar 17, 2007 11:43 AM
Valerie Baldwin
John L. Scott Sandy - Gresham, OR
Harvey, Gresham Oregon Real Estate

Jen:  We cannot keep that which was never ours.  We cannot assume that we have a relationship with someone.  You must be the one that they think of when they think "real estate".  Keep this up and you will have the referrals.  Thanks for stopping by!

Jacob:  I am glad that you enjoyed my post.  I would like to point everyone to Jacob's post that I really enjoyed:  Keeping Your Perspective & Priorities Straight.  Great post Jacob!

 

Mar 17, 2007 12:59 PM
Therese VanderMeer
Midwest Properties of MI - Grand Rapids - Jenison, MI
Realtor-Greater Grand Rapids, MI area communities
Valerie:  Great insight for all and how true it is...the highest compliment to a Realtor is the gift of the referral!  :)
Mar 17, 2007 01:46 PM
Real Estate Guy in Madison, Wisconsin
Powered by: Real Broker LLC - Madison, WI
Real Estate Guy

Valerie,

Nice post!  Of course you need to do a good job. 

 But you need to ask for referrals, repeatedly.  And show how to refer.

 Great Realtor in Madison Wisconsin

 

Mar 17, 2007 02:58 PM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Great post, Valerie. Some good thoughts to keep in mind. I think many folks don't even really think about the fact that they can refer others to you, unless you tell them. In multiple ways and multiple times. I think it works especially well when they are in the midst of their transaction adn real etsate is at the top of mind. Provided, of course, that you are doing a good job.

Thanks for sharing.

Jeff

Mar 17, 2007 03:18 PM
LLoyd Nichols
Premier Florida Realty - Fort Myers, FL
Southwest Florida Homes By The Sea
Such an important blog. Asking for your clients for a referral will help you grow. You have nothing to loose, specially if you did a good job!  
Mar 17, 2007 03:29 PM
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI
Thoughtful and well written. Referrals are the back bone of our business. When you do a good job, its so easy to ask for referrals and to "remind" our clients periodically that we appreciate referrals.
Mar 17, 2007 03:44 PM
Gena Riede
Riede Real Estate, Lic. 01310792 - Sacramento, CA
Real Estate Broker - Sacramento CA Real Estate (916) 417-2699
Valerie, I couldn't have said it better. Great post! Dont' you just love referrals?
Mar 17, 2007 04:30 PM
R. B. "Bob" Mitchell - Loan Officer Raleigh/Durham
Bank of England (NMLS#418481) - Raleigh, NC
Bob Mitchell (NMLS#1046286)

One of the most important aspects of sales is to "ask for the order".  It's the same with referrals, don't be afraid to ask folks to remember you when they hear of somebody that they know thinking about real estate.  One other point, remember that all clients are created equal.  For years my largest referral was a direct referral from the smallest transaction that I had ever done.  I'm glad that I treated him well!

Bob 

Mar 18, 2007 05:27 AM
Kelli Fronabarger
Bend River Realty Inc. - Bend, OR
Realtor - Bend Oregon
So proud to have you as an Oregon Realtor : ) Thank you for this great post !
Mar 18, 2007 06:18 AM
Robert Hammerstein -
Christie's International Real Estate - Hillsdale, NJ
Bergen County NJ Real Estate

Hi Valerie,

These are very good points that you make here to your fellow agent as well as to all of us here on AR!  It's so true that there is a time to ask for referrals and the moment comes when you least expect it so it's important to have that simply stated dialogue ready to roll off one's tongue.  Congrats on a wonderful post.  Love the Morning Glory - one of my favorite flowers.

Lisa Hammerstein

Mar 18, 2007 07:06 AM
Lizette Fitzpatrick
Lizette Realty - Richmond KY - Lexington, KY
Lizette Realty, Lexington KY MLS - Kentucky Homes
Nice post Valerie! I constantly work on my referral skills. I mention it in every newsletter so that my clients see it every issue. Surely it's starting to work?
Mar 18, 2007 10:17 AM
Aziz Abdur-Raoof
RE/MAX Rewards - Columbia, MD
Howard Co. Real Estate Scoop
Good post --I mean excellent post --you must give to receive.
I'll end by day on that one!
Mar 18, 2007 01:54 PM
Randal Keberlein
Weichert Realtors, Precision - Kenosha, WI
Thanks for the review.  Sometimes you forget things as easy as asking for a referral.
Mar 18, 2007 03:11 PM
Amy H
Baltimore, MD

Hi Valerie,

I also agree that you need to ask for referrals.  Sometimes clients don't think of it until you mention it.  Asking them during their transaction is key because they are focused on either buying or selling a home and they will be more aware and take more notice to others also looking to buy or sell a home.  I think it is also important to tell others how to refer you.  Sometimes if you just say, "please refer me......" or "here's my card, if you know anyone....", you might not get as many referrals as you would if you say instead, "If you know someone that could use my help in finding a home, please contact me and we can figure out the best way for me to connect with that person."  From past experience,  I have had a client say they referred me to someone, but that person never contacted me.  So, now I try to get the persons information and have my client ask them if it is okay for me to contact them.

 Great Blog, thanks,

Amy

Mar 18, 2007 04:02 PM
Valerie Baldwin
John L. Scott Sandy - Gresham, OR
Harvey, Gresham Oregon Real Estate

Therese:  It truly is a gift.

Guy:  You got it!

Jeff:  It has been the best way for me to grow my business and meet more great people.

Lloyd:  You are right...you have nothing to lose!

Gena:  I do!

Mar 19, 2007 06:39 AM
Valerie Baldwin
John L. Scott Sandy - Gresham, OR
Harvey, Gresham Oregon Real Estate

Fran:  You will grow s much as a professional when this is a natural process.  Great to hear that you are working on this.

Bob:  Great points.

Kelli:  Awwwh.  (((Blushing)))  We have some great Oregon Realtors here at Active Rain!  You included!

Lisa & Robert:  Thanks! You are so right.

Lizette:  Keep it up...your seeds will grow.

Mar 19, 2007 06:44 AM
1~Judi Barrett
Idabel, OK

A topic that we are all interested in, thanks for posting and for excellent points.

Mar 19, 2007 07:40 AM
Valerie Baldwin
John L. Scott Sandy - Gresham, OR
Harvey, Gresham Oregon Real Estate

Aziz:  Start & end evry day on it and you will be a success---professionally and personally.

Randal:  You are welcome :)

Amy:  Our clients need to be reminded how to create the "triangle of trust".  Personal introductions are the best way to gain rapport with a referred client.

Judi:  Thanks for reading my post.  I hope that it has provoked a little thought for us here at Active Rain.

Mar 19, 2007 09:54 AM