Don't Answer with an "Answer", Unless you KNOW the Answer!

Hello Joan - I think most understand that others don't "know" everything and respect when they say, "I will find out and follow up".  Of course, that statement involves fact-finding, citing sources and timeliness.    

That's exactly what I learnt to do many years ago!!! It really works. Thanks for sharing Joan!!!

It is best to say -- "that is a great question, but can I get back to you on that!"    The clients will trust and believe in you much more than if they find your "answer" was not right.

Good morning, Joan... real estate and attendant issues constantly evolve... impossible for anyone to know all the answers. No shame in saying "this is a new one for me, but I'll get you an answer."

Honesty is always the best policy. I have seen many Realtors give an answer they thought was correct, only to eat those words later (sometimes with concessions from their pocket).

Good morning Joan,

You are so right! Your clients want the right answer so if you don't know it its best to say let me find out and I'll back to you!

When I taught home inspection licensing courses at San Antonio College, I always taught the students in my class that the 3 most important words during a home inspection are "I don't know". Followed by the 5 most important words "but I will find out".

Joan Cox  Excellent refresher course. Have a wonderful day ,Joan

Joan- wise words!  No one expects you to know everything but they do want you to be honest with them.

That's certainly an essential and trustworthy piece of advice for all professionals, Joan Cox. Being honest and getting the correct facts is the fastest way to build lasting client confidence. You've perfectly shown that saying "I'll get back to you" is far better than giving a quick, incorrect "answer."