A potential seller reached out about listing a probate property in San Jose. On paper, it looked promising: a well-located home in a highly sought-after neighborhood and the kind of listing that could have been a smooth sale in a hot market. The initial phone call started normally enough, but red flags started to appear.
The caller was abrupt, interrupted constantly, and dismissed my questions about the property's condition and the family's timeline. He insisted on an inflated listing price far above market value, required unlawful terms (like excluding certain people from being shown the property or refusing required disclosures).
The more I listened, my head knew, "This is not a good fit." My gut, which I refer to as my second brain, knew it too. The second brain is the brain that kicks in if the heart is trying to overrule the brain.
I calmly explained that I didn't believe I was the right agent for his needs and referred him to a couple of other brokers who might align better with his style.
He was stunned. "You're turning down my business?" I remained calm and stood firm: Yes, because I want you to have the best possible experience, and I don't think we're the right fit.
I ended the call with confidence and certainty, knowing I had made a wise decision.
The 'Aha Moment' confirmation came weeks later when I noticed the property listed on the MLS. The listing broker shared that the client argued over every photo, canceled showings at the last-minute, and rejected reasonable offers while insisting on his pie-in-the-sky price. The listing became a nightmare. Ultimately, two agents were fired before the property finally sold, after months of delay, and tens of thousands below what it could have sold for.
Never question what my gut is telling me.
By not taking on that client, I listened to my head and gut perfectly. It protected my time, my sanity, and my reputation. No amount of compensation is worth the erosion of my peace.
Establishing client qualifications is not about being fussy; it's about being professional. The right clients are people who trust my expertise, communicate respectfully, and share my commitment to ethical dealings that result in a smooth transaction and genuine fulfillment.
Learning to honor my heart, head, and gut has helped me to build a career that's not just successful, but sustainable and joyful. Not every dollar is worth earning, but every good fit is worth celebrating.
This is an entry to: Who Are You & Your ‘Aha’ Moment - Self-discovery and Personal Growth #ActiveRainChallenge hosted by Lew Corcoran and Patricia Feager.
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