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Motivational Monday…The Right Kind of No

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Home Stager

Motivational Monday…The Right Kind of No

 

Has someone ever told you they would do something and then backed out…didn’t show up…or complained to everyone about doing it?

The right kind of no is better than the wrong kind of yes.

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We’ve all experienced vendors who’ve assured us they could do the job. You’re on the schedule. No problem.

And then….

Oops…Can’t make it. They were too booked and ran late.

That was the WRONG kind of “yes.”

 

So what would the RIGHT kind of “no” have been?

 

We would love to help, but we’re booked until next week. If you can wait, we can be there. 

 

Salespeople want to please their customers. There is a fear in saying no. However, when you are honest in your no, you’re showing respect for yourself and the other person. For example, you might say, “I can’t do it the way you’re asking, but we could try this.” 

 

The wrong kind of yes is temporary at best. Saying the right kind of 'no' lends value to your character.

Posted by

Kathy Streib
Retired Home Stager
and Interior Redesign

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Comments(16)

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Gwen Fowler SC Lakes & Mountains 864-710-4518
Gwen Fowler Real Estate, Inc - Walhalla, SC
Gwen Fowler Real Estate, Inc.

This is such an important reminder. An honest no protects everyone involved and builds trust far more than an overcommitted yes ever can. I appreciate how you framed it around respect for both parties and long term credibility. Consistency and reliability are what people remember, and this message speaks directly to that.

Jan 05, 2026 05:20 AM
Kathy Streib

Hi Gwen Fowler SC Lakes & Mountains 864-710-4518 From the time we are young, most children were encouraged/taught to say yes and not no. It's something we have to learn...to say no in a good way.

Jan 05, 2026 01:06 PM
Wayne Martin
Wayne M Martin - Oswego, IL
Real Estate Broker - Retired

Good morning Kathy. The word "no" is small but mighty and learning to use it properly is a journey not a destination. Enjoy your day.

Jan 05, 2026 05:29 AM
Kathy Streib

Wayne Johnson exactly. It's probably one of the first words children learn to say because their parents are telling them "no" 

Jan 05, 2026 01:06 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Real Estate Broker

Good morning and amen, Kathy! So important to know how to say "no" or even "later." When you break trust by saying yes to something that can't be done on time or correctly, it's hard to rebuild the trust. 

Jan 05, 2026 05:30 AM
Leanne Smith
Dirt Road Real Estate - Golden Valley, AZ
The Grit and Gratitude Agent

Learning to say no is not easy. Sometimes even after saying yes, there comes a time to say no. This past year I had to say no two times as folks were not forthright or had wants that we unattainable.  Great post and reminder.

"We you say yes to others, make sure you are not saying no to yourself." Paulo Coelho

Jan 05, 2026 05:30 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Kathy you definitely nailed this one. When a service provider does this – not showing up – that’s what you remember. Most of us understand when it’s just not possible to get the appointment at the time you want and will forgive that. Definitely people need to understand how shortsighted that yes turns out to be  

Jan 05, 2026 06:05 AM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

 Kathy, A simple no or later is far better than a yes that can’t be kept!

Jan 05, 2026 06:09 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

For me, nothing worse than...yes, I will get it done....only to find out it did not get done. 

Jan 05, 2026 06:11 AM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Author, Golfer, Retired Broker, Wenatchee, WA

Hi Kathy,
That's a great distinction. I would rather hear "no" than be disappointed and inconvenienced by someone not showing up!

Jan 05, 2026 07:52 AM
Roy Kelley
Retired - Gaithersburg, MD

Good Monday morning, Kathy. This is a good reminder to share.

Have an outstanding week.

Jan 05, 2026 08:01 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

The right kind of yes and no is the transparent, honest one Miss Kathy Streib 

We all know that 💩 happens - that may impact one's commitment. That is rare, and when explained with honesty and integrity, it is understandable and forgivable. 

 

Jan 05, 2026 11:58 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

"The right kind of no" !

LOVE this!  

Jan 05, 2026 01:35 PM
George Souto
George Souto NMLS #65149 - Middletown, CT
Your Connecticut Mortgage Expert

Kathy I was fortunate to learn early in life what my limits are, and to not be afraid to say NO when those limits are being pushed, or simply something I don't want to do.

Jan 05, 2026 01:38 PM
Joan Cox, Retired Broker/Owner
Denver, CO
Enjoying Every Day to Its Fullest!

Kathy, had two buyers from Marketplace yesterday SAY they would be here, and both flaked.  SO frustrating.

Jan 06, 2026 06:45 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

I would much rather have someone tell me no, but then do it than someone tell me yes and then not do it, haha.

Jan 06, 2026 03:33 PM
Lew Corcoran
Better Living Real Estate, LLC - East Bridgewater, MA
Expert guidance. Exceptional results.

What a thoughtful reminder about how a clear no can carry more honesty and respect than a shaky yes, Kathy Streib. Your examples hit close to home and make the message easy to take in, and I’m glad you shared this today 🙂. It’s the kind of insight that sticks and helps us show up with a bit more truth in how we work and communicate.

Jan 06, 2026 05:35 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

Saying "No" is actually very liberating. The older I get, the easier it becomes.

Jan 12, 2026 12:34 PM