A few years ago, I always cautioned about the use (misuse) of AI Agents. They were launched but early adopters were essentially beta testers without knowing this!! AI Agents always had the potential as useful tools. However, they were not ready yet (as a few years ago).
I frequently mention that AI is advancing and advancing quickly and AI Agents are now ready for prime time and they can be a useful tool. The better options are difficult to distinguish from real human agents. One ofmy staff membersbelieved he spoke with a real human on a recent call. I reviewed the site and noticed that they were AI agents. The point is they have evolved (or rather, we humans have improved them).
The most important step in AI Agent implementation is to provide human oversight..,always. Look for comments from real estate comments (both good and bad comments) and hav appropriate staff members test the AI Agents and review whatever tasks the agents are performing.
This involves determining the goals of the AI Agents and review to oversee whether these goals are being met. Also, realize that once you begin utilizing AI Agents, it is likely that you expand their use. Accordingly, the level and amount of review needs to be updated as well.
Also, it is essential to have the oversight person or team to dertermine who and when a staff member will authorize new tasks or changes to existing tasks.
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