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The Power Of A Kind Word

By
Real Estate Agent with Realty One Group # S.0190863

There are many things that we keep track of these days. Some have monetary value, some have egotistical value and some have a value that is more intrinsic. It may not gain you a reality show, an award or additional zeroes to your net worth, but the value is real none the less.

 

The office I worked for in San Diego had a monthly award.  It was called "Super Producer". Your first award was a small plaque with a bar that hung underneath it. After that, each time you earned that award, you were given another bar to hang underneath the bar that came before it.  I admit, I wanted those awards.  At the time, I thought they validated my worth. I actually became the first person in my office to run out of room because the bars hung all the way down to the floor and I had to start a second row.

 

But now as I look back, I see that recognition really had no lasting value. But I can tell you about something that did.

 

One of my clients was a gruff sheriff's deputy. He was selling his house to split the proceeds in the divorce. He was the one in charge.  He made the decisions. The ex wife would soon come to my office and sign whatever he had already signed and go on her way. That is until the close of escrow.

 

Back then, I had a portable cassette Walkman stereo with an external speaker. In it, I had a cassette tape filled with music clips. No singing, just upbeat music that would last about 35 seconds. Then it would be followed by another similar clip. Each morning, I would get to the office way before it opened, and record the voicemail on my office extension, "Hi there!  This is Rocky Dickerson of Century 21 May-West Realty. Today is Sunday, June 7th. I can't get to your call right now, but if you'll leave me your name, number and complete message at the sound of the tone, I will get back to you as soon as I possibly can. Thanks so much for calling, make it a great day."

 

Yes, I would record one for each day and each had different background music.  Wondering what happened to that ex wife? Let me tell you.

 

At the close of escrow, when she came to pick up her check, she asked to speak with me. So, we went to a private office and she told me her confession.  It seems that gruff sheriff's deputy had been abusive to his wife for may years. That is why she filed for divorce.  But those years of abuse took their toll.  This woman now felt unworthy, and unlovable. She felt like she was a loser in life.  Then, one day she called my extension when I wasn't at my desk.  She got my voicemail instead.  That enthusiasm of my daily message gave her hope, gave her energy and made her feel like maybe, just maybe today COULD be a great day. From that point on, she would call me every day at a time she felt that I would not be there just so that she could hear my message.  For all I know, she may have done that for months or years later.

 

My point is this: you never know who is having a rough day.  Maybe a health crisis, maybe a breakup, maybe a bill they don't know how it can be paid.  That kind word that you can give them can make a world of difference.

 

Truth is that years later, I published a website of true life love stories and true life stories of miracles.  After I published it, I ended up getting emails from all over the globe from people that told me those encouraging words helped to keep them from giving up hope or kept them from taking their own life. (That website is now at https://lvrocky.com  

 

Today, where will you extend a compliment, a kind word, a gesture to show value in someone else?  Even better?  Can you find ways to make grand gestures of kindness and never even take credit for it?

 

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Comments(11)

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Sham Reddy CRS
Howard Hanna RE Services, Dayton, OH - Dayton, OH
CRS

Thanks for sharing Rocky, we miss you on AR zoom calls. I love this quote.

You never know who is having a rough day.  Maybe a health crisis, maybe a breakup, maybe a bill they don't know how it can be paid.  That kind word that you can give them can make a world of difference.

Jun 07, 2026 11:40 AM
George Souto
George Souto NMLS #65149 - Middletown, CT
Your Connecticut Mortgage Expert

Rocky our actions and words have consequences, so we should strive to make them GOOD consequences. 

Jun 07, 2026 05:06 PM
Dr. Paula McDonald
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

A lovely post! Thank you for sharing this post with such beautiful sentiments.

Jun 07, 2026 05:47 PM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Hi Rocky and I agree with Sham Reddy CRS I miss seeing you at our Zoom calls. 

I love this post. We can never know what effect our acts or words may have on someone, just as we can't know what others are going through.   

When I first found out we were moving to FL, I was down and thought my world had been upended. And then I walked into work one day and my co-worker said "I'm so excited for you. I've always wanted to go to FL. You'll have  new adventure!" That did it for me. Her words turned my attitude around.

Jun 07, 2026 06:23 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

You've written a beautiful message and food for thought. I don't see many other people, so maybe I can figure out how to do that via email! 

Jun 07, 2026 08:26 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Words are definitely impactful and powerful, both good words and not so good. It's definitely important to share kindness - I'm glad your client found encouragement in your messages!

Jun 08, 2026 04:59 AM
Brian England
Ambrose Realty Management LLC - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Wow, that is pretty cool.  I doubt I would ever take the time to leave a new voicemail greeting each and every day, haha.  I think that mine has been the same for over 15 years, haha.

Jun 08, 2026 07:57 AM
Kathy Streib
Cypress, TX
Retired Home Stager/Redesign

Jun 13, 2026 06:27 PM
Wayne Martin
Wayne M Martin - Oswego, IL
Real Estate Broker - Retired

Good morning Rocky. Some are the opposite of optimists, but optimists have a better life. Be positive, it the right way to go. You never know who it will help coming over to your lane. Enjoy your day. 

Jun 14, 2026 04:57 AM
Jeff Sorg
Palm Springs, CA
A Timeless Perspective for the Modern Market

Rocky,

This is a beautiful piece of your history. We spend the first half of our careers chasing those production bars, plaques, and corporate awards, thinking they validate our worth. It takes time and perspective to realize most of it is just plastic and metal. Although, in all honesty, I do have three I'm very proud of that are always on display.

The there are so many parts of our legacy that we build in this business that are invisible. Your story about that daily recorded tape on the Walkman is the perfect proof. While you were just setting an energetic standard for your day, it ended up being a lifeline for someone else.

What a nice reminder that our tone and our words carry weight far beyond any transaction.

Jun 14, 2026 11:30 AM
Dorie Dillard Austin TX
Coldwell Banker Apex Realtors, LLC ~ 512.750.6899 - Austin, TX
Educating. Encouraging. Serving.

Hi Rocky Dickerson ,

So good to see a post from you and glad Kathy Streib featured your post in her Sunday Series  as I missed it! Great story and isn't it wonderful your greeting message made a difference for your client. makes you feel good! ❤️

Jun 14, 2026 03:25 PM