The Uber ride to the airport was the BEGINNING of the financial and logistical fun.
Prior to arrival, I receive an email from Hyatt. They explained that as a Globalist (highest travel deignation at Hyatt and a really stupid name as it denotes negative connotations. In the past it was known as Platinum which was fine until some jackass decided that thecategories needed to be renamed).
The email indicated that has a premium member of the Hyatt family (hey, I am not a menber of the Pritzker family and they own the majority of Hyatt) I receice VIP lounge checkin at the hotel. Sounds great. One problem, the super duper lounge closes at 4 PM and check in is at 4PM. Certainly they will allow some flexibility in guest check in time...but seriously? I arrive at 5Pm will arrive at the hotel around 6PM so the VIP benefit checkin lounge will be closed. Great benefit, Hyatt.
The moral of teh story to me, is that if you are going to have a loyalty program, provide something of value and make it acccessible during times that it may be utilized.
This Hyatt benefit is similar to , "hey travel loser, you get free coffee!!! But it is available from 11PM to 1AM only". LoL LoL
Comments(5)