Hard Drive Crash and Burn... Oh, the Humanity!

By
Real Estate Broker/Owner with Realty Arts NC Broker License #235526

"Oh, the Humanity!"

What else does a feller need to say?

Regular backup seemed like a good idea, and I was within two weeks of being current.

That was with Microsoft's Live OneCare. Easy stuff.

Then I restored files. Again, easy stuff. I had almost all of my Cary, NC, photos intact and almost all of my real estate files. And I learned another lesson. OneCare's Express Backup just adds the most recent changed files, but does not update and remove the stuff that I have deleted. So all the junk that I had deleted came back. Jeeze, in duplicate. ??? So I deleted most of it again.

Full backups, routinely done, will be the "wave of my future."

Of course, being under warranty, I went through Dell support, and they twice told me my hard drive was fine. I restored after reloading factory-setting functionality. That meant I had to delete AOL, AOL, AOL, Earthlink, Netzero, QuickBooks, WordPerfect12, McAfee(particularly irritating). I did all that TWICE (well, 2 1/2 times).

Only THEN did Dell Support agree that the drive was bad.

Which is what I told them on my first call, a few days earlier. "I have a hard drive problem."

Things are tough all over. In the greater scheme of tough things, this rates a pretty low score on the old "Tough-O-Meter." I miss the time I have lost on this mess as much as anything.

Oh, well. Time for breakfast. I haven't lost my appetite... I guess that's in my BIOS, not on my HDD.

Posted by

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Scan the QR Code with your Smartphone to Email MeQR CodeMike Jaquish, REALTOR®

919-880-2769 www.RealtyArts.com

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Independent Broker/Owner, Realty Arts

130 Towerview Court,

Cary, NC

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Rainmaker
635,293
Leesa Finley
RED Properties - Wake Forest, NC
RED Properties - Raleigh NC Real Estate

Mike - That can be extremely frustrating!  Especially since you nailed it on the first call to Dell.  Well, enjoy your Wheaties and here's to a much less time-draining day!

Jul 14, 2008 11:36 PM #1
Rainmaker
662,099
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes
OMG...... that could put a crimp into your day for sure! I should back up and I don't..Faith has taken me a long way, hopefully it will continue. PS Great vido by the way.... Patricia Aulson/ Hampton NH Real Esate
Jul 14, 2008 11:45 PM #2
Rainmaker
212,540
Dennis Swartz
Full Circle Property Management - Columbus, OH
MBA, GRI...experience counts!

Been there, done that, got the t-shirt. Feel for ya!

Jul 14, 2008 11:45 PM #3
Rainmaker
713,251
Cheryl Johnson
Highland Park, CA

I have to ask ... since I own a Dell   (the most recent addition, the older 'puters are Gateways)

Was Dell support off-shore?  Was the tech person reading from a script? 

I hate those scripted ones with a passion ... I can just see it... Customer says "hard drive", tech person keys in the words "hard drive", and a list of possible responses is displayed on the tech person's screen.  Along with a few socially required banalities such as "We are sorry for your inconvenience" .....

But just think ... maybe you can have a computer-free day!!  Enjoy it!!! :-)

P.S. ~I~ have the 'freakin t-shirts in 6 different colors.. :-)!!

Jul 14, 2008 11:47 PM #4
Rainmaker
786,820
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate
Leesa, "Endeavoring to persevere..." Patricia, Do the back up.. You will never regret it. Dennis, I didn't really wnat to start a t-shirt collection. Cheryl, Yes, it was scripted. It is like any other script. It is fun to try to take them off script. The good ones don't get lost.
Jul 15, 2008 12:27 AM #5
Rainmaker
713,251
Cheryl Johnson
Highland Park, CA

And I suppose the truth is ... that ... if Support was ~not~ offshore, and if Support was staffed by hardcore technicians who really truly knew what they were talking about without a script ... then the price of computers would probably quintuple.

Jul 15, 2008 01:10 AM #6
Rainmaker
786,820
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Cheryl,

I have to say, one of my prior complaints about the off-shore support was arrogance and imperiousness of the techs.

That attitude was totally absent this time, and made it much easier to work through it with them.

Jul 15, 2008 01:23 AM #7
Rainmaker
284,761
Gene Allen
Fathom Realty - Cary, NC
Realty Consultant for Cary Real Estate
The job of the techs online is to avoid equipment problems. Verizon is the same way. I can have cable in my hnd and they blame it on software.
Jul 15, 2008 01:50 AM #8
Rainmaker
284,761
Gene Allen
Fathom Realty - Cary, NC
Realty Consultant for Cary Real Estate
The job of the techs online is to avoid equipment problems. Verizon is the same way. I can have cable in my hnd and they blame it on software.
Jul 15, 2008 01:55 AM #9
Rainmaker
786,820
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate
Gotta say, in 36 hours, I have a replacement drive at the front door, and will spend a few hours today getting going. They sent me XP Pro instead of XP, though. Hmmm.
Jul 15, 2008 06:23 AM #10
Rainer
2,550
Tyler Fenn
Orem, UT

Check out www.mozy.com. It's the best place to get great online data-backup. This will give you the peace of mind you need if you do have a harddrive crash.

May 22, 2009 10:43 AM #11
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