I was informed by a representative at Countrywide of this. I had a file where Countrywide sent an APPRAISER out to do the appraisal on the property. The appraisal report was completed. I called the bank to find out that after they had already received the report that it would take about 30 days for them to get an answer as whether or not the shortsale is approved.
Here's the puzzling part of it all. They said that they cannot connect me with the loss mitigator. The only thing the representative can do is to take a message and send an email to the loss mitigator. This is their new policy as they will not transfer anyone directly to the loss mitigator. You can call as often as you like but they will not do anything further than that. This sounded rather strange to me. I thought that Countrywide had implemented a more streamline approach to handling shortsales. If this is how their new system is, it is absolutely ludicrous not to be able to speak with a loss mitigator.
Has anyone experienced or have been told the same thing?
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