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Becoming Everything to the Consumer on Your Website: Creating a Real Estate Mash-up

By
Home Inspector with Frank Schulte-Ladbeck Professional Real Estate Inspections

This post is really to direct you to a post on my blog that went up yesterday. It has already generated an interesting discussion, that I believe can be useful to the members of Active Rain.

First a little background, the open source movement is providing us with wonderful programs that we can use for our websites to help improve their functionality as well as the interactions with our clients. Along with this movement, more people are moving onto the internet to find information which they need to help them, like assistance with a real estate transaction. Sites like Zillow or Trulia have moved into this void, but you could fill this void on your own for your market.

After the announcement of Yahoo's BOSS (build your own search site), I pondered what effect this may have on real estate sites. Inspired by a writer on alternative search engines, I attempted to get some answers. In the end, I produced this post with my thoughts on the matter.

My speculations and question drew some high profile responses from an internet marketer for the real estate industry, and people associated with Zillow and Zoomf. My post should be read to understand the comments, but I am really suggesting that you go to my site to read the comments, if you want some insight to real estate on the internet. I provide links in the post, so you can download the pieces to create your own hub site for your market if you wish to follow my experiment; however, you may just find a little bit of information to help you comprehend how real estate on the internet may evolve.

Dale Baker
Baker Energy Audits and Commercial Properties Inspections - Claremont, NH
New Hampshire Relocation Real Estate Information

Howdy Frank

I'll take a ride over to your other blog to read what is a goen on over there.

I am always looking for more inssight to real estate on the net.

I have not looked in to Zillow and Zoomf as of yet. Just maybe I can do all three tomorrow. Seen that my main work Jeep is going in the shop to have new shocks put on.

Baker Home Inspection and Consulting

Jul 21, 2008 01:57 PM
Joan Mirantz
Homequest Real Estate - Concord, NH
Realtor, GRI, CBR, SRES - Concord New Hampshire

Hi Frank,

I will say I still find it hard to wrap my brain around all of these concepts!

You got some good responses on your other post but some of them seemed a bit self serving to me.

 As far as your concept goes....I think I'm doing that now. I have pages on my website with listings,area current events,customer buying and selling info,area businesses write ups a page about the State and one about the town. I have only had my site about 6 months but hae noticed an increase in readership...especially local events and area business!

I also a seeing google presence because of AR..I have been on here for a little over a year and post alot to Localism...I have had several contacts recently!

This is an amazing new technology world we are trying to make a dent in!

Jul 21, 2008 02:09 PM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Dale- I hope things are not too bad with the Jeep. Zoomf is in the UK market, but you know it is easy for them to come here if they wanted. Zillow has been looking for us inspectors to go over there an participate. It is also amazing what is available out there for us when building our websites. Have a good day checking things out on the web.

 

Joan- it is nice to see you. After I wrote that post, I found a series of posts by a search marketer (Stoney De Geyter, I think his name was) who was using the term "destination site" and "destination search marketing", and I realized that was the concept which I am playing with. I am certainly glad that AR and your site are working for you.  I was just hoping to explore what we may be able to do with a website to take it a step further.

Jul 21, 2008 09:02 PM
Kevin Corsa
H.I.S. Home Inspections (Summit, Stark Counties) - Canton, OH
H.I.S. Home Inspections, Stark & Summit County, OH Home Inspector

Frank,

         A very interesting post, on a subject I know little or nothing about. I think I will look at the Redfin site you mentioned. Oh, and thank you for posting in HIC!

Kevin

Jul 21, 2008 11:43 PM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Kevin, I had a reason for putting this post in HIC. I was looking at the number of searches related to keywords and keyphrases involving home inspections. From my limited resources, I found a rather bleak picutre at the moment. Over the weekend two clients stated that they were not planning to have an inspection, because they wanted to save the money. I think we inspectors need to be making our sites a real hub for homeowners, which can help them realize how important we are. I hope that my efforts will help my colleagues here.

 

Kevin, what is happening with licensing of inspectors in Ohio? Is the legislature going to go that way?

Jul 22, 2008 12:08 AM
Kevin Corsa
H.I.S. Home Inspections (Summit, Stark Counties) - Canton, OH
H.I.S. Home Inspections, Stark & Summit County, OH Home Inspector

Frank,

        The Ohio licensing debacle continues, as the legislature continues their indecisiveness, as evidenced over the last 5 years. They say that it will be coming up soon, but I have heard that same old song and dance 20 times before. Hopefully, this time it will get off the shelf and move forward.

I am with you on trying to make our sites a hub for homeowners/homebuyers. Collectively, we should be able to come up with a lot of ideas to advance our presence.

 

Jul 22, 2008 12:17 AM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Kevin, I understand about the legislatures. Unless a representative has an agenda, it does not seem that anything gets done. We are finally updating our SOP in Texas after discussing that action for many, many years. It looks like we may get a new one next year.

Jul 22, 2008 12:24 AM
Joan Mirantz
Homequest Real Estate - Concord, NH
Realtor, GRI, CBR, SRES - Concord New Hampshire

Frank...just jumping in again...NH still doesn't have State licensing for HI...as a Realtor I find it frustrating because unless there is someone we know (and we are not supposed to recommend) it a hit or miss situation!

Also any Realtor worth their salt would never let their client not have a HI...whether to save money or not. That's just playing Russian Roulette!

Jul 22, 2008 03:19 PM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Joan- there always is Dale :) Even with licenture a Realtor should check out their HIs carefully. This past week I started working with a new Realtor to me. She told the client it would take me about two hours to inspect a 2600SF home. She said that most take 1 to 2 hours to inspect homes. I just cannot see doing it that fast. I found that one firm was only doing partial inspections, but they did not explain that fact to the consumer.It was not the Realtors guiding their clients away from an inspection (in both cases the Realtorss wanted an inspection), but clients wanting to save money.

Personally I like the system in Texas and other states that attempts to ensure that an inspection is held to a certain standard and that an inspector is held to a standard. I am not fond of ASHI or NAHI, but they do hold their members to a standard, so choosing an inspector from those groups is not a bad idea.

Jul 22, 2008 10:28 PM
Linda Reynolds
Bradenton Real Estate - Linda Reynolds - Bradenton, FL
Bradenton Real Estate

It is an interesting thought, I will have to go over and read the other article and see if it is something I should use.

Jul 23, 2008 11:10 PM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Linda, thank you for coming in. I think making our sites a reference location on local matters is a good way to spread our message as well as our service. That is why I am looking into such programs, although I will not use them all.

Jul 24, 2008 12:10 AM
Christina Williams. REALTORĀ® TN property search & local insights
First Realty Company - Crossville, TN

Thanks for the insight Frank. I'm headed to you blog and yahoo boss now!

Jul 24, 2008 12:20 AM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Christina, it is always a pleasure to see you here! I wish you the best of luck with your marketing efforts.

Jul 24, 2008 03:20 AM
Rich Dansereau
Positive Real Estate Professionals - Knoxville, TN

You definitely did get some pretty high profile responses on your other post. It seems like the concept of vertical or intelligent searches is the wave of the future. Kind of like going from antenna to cable television. I was unaware of the Redfin MLS issue, sometimes myopia takes over. If what you are saying is that MLS will now be widely available without the required NAR membership, then NAR has lost what by some is considered their only real benefit. Am I correctly understanding the Redfin and NAR issue as you intended? If so, this may be the dawning of the death of NAR. I definitely think that destination sites with lots of intelligently indexed info is the way to go. I think this is the push behind the new localism as well. Its seems that a central hub of info that can be drilled down to neighborhood specifics is where AR is looking to be. I think the same could be said for Zillow and Trulia though their approach seems to be much different. This is also a common goal for a links page as well. For example, I want to provide links to respected industry professionals for the general public, even if I do not get any direct monetary benefit...the benefit comes from a respected site that lends itself to hundreds of hits per day by unique visitors. This not only benefits the site but adds perceived credibility in the vast internet sea. Great post!

Aug 06, 2008 03:36 PM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Rich,  NAR had been preventing internet brokerages access to the MLS. The finalization of the lawsuit now forces NAR to give them that access, so it is not quite open yet. If the DOJ lawsuit is successful, it would mean that the MLS would be open to a greater extent. Internet brokerages are experimenting with new business models, which could conceivably reduce costs and how a real estate transaction occurs, but it may not be the best option for everyone. If these brokerages become larger players in the general market, it could mean changes overall. At this time though, these brokerages are suffering financially, and they have not expanded to become larger firms over the country. As the internet advances, it will be the impetus for change in our buisiness models, so it is interesting to see how that might happen.

Aug 06, 2008 11:31 PM
Rich Dansereau
Positive Real Estate Professionals - Knoxville, TN

Thank you for the clarification. It is, as I had read before, that NAR had a monopolistic control on MLS. Competition could substantially reduce the overall cost of real estate transactions. I followed your older DotHomes post on their MLS-type initiative. I have heard many a realtor express their feeling of near extortion when it comes to NAR membership. BTW, you should definitely check out Rebecca Levinson's recent post on outside blogs and being your own local expert outside of the AR Localism. A very interesting read. You can check it out HERE (will open in a separate window, and I will gladly disable the link at your request).

Aug 07, 2008 03:34 AM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Rich, I had read her post, and I do agree. In the end, we each have to find our own way to reach the consumer in a way that we can best serve them. What I like about the internet in general is that it offers so many ways to access information; however, this can also be a problem in the respect that some methods do not offer the best options for the consumer. I just looked at a survey which found that on average, visitors to our sites only read 16% of a blog post. To me, this shows that we have to make the connection with them quickly, and we have to present the facts that they need clearly, so when they skim the post, they will find it.

 

By the way, I saw your post on Homescape this week, and I liked it. I was telling people to go there to read it.

Aug 07, 2008 05:33 AM
Bonnie & Terry Westbrook
Westbrook Realty - Ada, MI
Grand Rapids MI Real Estate

Frank, you are a fountain of information. I read your post  ( like your weblog title!!) and it was very thought provoking. I am trying to wrap my head around all these new concepts and some days I feel like I am swimming upstream with a VERY strong current.

This is all conjecture at this point. I do hope Redfin's premise doesn't spread to be accepted as the norm.  I think people still want to work with people they trust and they consider a real estate transaction is more than just processing the paperwork.

 I think blogging and the internet give us a new way to reach our potential clients - hopefully we can optimize our websites (by creating a local real estate mash-up)and reach people at the local level, so they trust us to assist in their real estate transactions.

Thanks for an inciteful post.

Aug 23, 2008 10:38 AM
Christina Williams. REALTORĀ® TN property search & local insights
First Realty Company - Crossville, TN

Thanks Frank, Ive been waiting for the follow up on yahoo boss. I'm off to re read.

Aug 23, 2008 11:12 AM
Frank Schulte-Ladbeck
Frank Schulte-Ladbeck Professional Real Estate Inspections - Houston, TX

Bonnie, I know the feeling of swimming against the current. First, I hope that you are doing well. I have been a bit busy lately, so I have not taken all of the steps that I had outlined in the post. I am just about to begin an offline campaign to drive people online to a survey that I created with the LimeSurvey app that I mentioned, and I am trying to build up my forum (which I changed to bbpress, which is also open source from Wordpress). My next step is incorporating the search engine to find homes. I have been hanging out on search marketing blogs to get some more ideas. I should write a post about Google Insights for Search, and how to use it for blog titles (I have been experimenting with that and geotargeting in blog titles).

Christina, it is nice to have you drop by. Although Yahoo's BOSS is more appealing to me, I think Zillow's API will be more useful to the consmer, so I am going that route. I am hoping to do that next week between everything else.

To you both, have a wonderful Sunday.

Aug 23, 2008 10:42 PM