I posted a blog last week about how netreal.net has no customer service, refuses to respond to requests or trouble tickets and keeps crashing. It was amazing how many responses I got from other people who are stuck with them too. My site just crashed again, I am desperate to move my site.
I use a service called www.freewebmonitoring.com They send me updates every time my system goes down. I wish I had saved all of the dozens of emails they sent me in the last two weeks but here is a sample of the service I get from netreal.net
This is only a tiny portion of the samples, I was down for five days last week, I track traffic with Google Analytics and I dropped from nearly 200 visitors a day to as little as six.
Time: 2007-03-20 04:52:04
Time on Error: 13 hours 37 minutes 00 seconds
Time: 2008-07-12 09:27:52
Time on Error: 04 hours 03 minutes 55 seconds
Time: 2008-07-11 23:58:13
Time on Error: 03 hours 51 minutes 41 seconds
Time: 2008-02-02 09:18:39
Time on Error: 06 hours 36 minutes 06 seconds
Time: 2008-07-24 10:42:03 -0500
Here are a few of the latest.
Time: 2008-08-19 02:44:29 -0500
Time on Error: 02 hours 43 minutes 09 seconds
Time: 2008-08-19 06:16:45 -0500
Time on Error: 02 hours 08 minutes 34 seconds
I have lost countless opportunities and customers because netreal.net can't keep their site functional. I have emailed the CEO, I have filled out trouble tickets, I have even tried to connect with the CEO of netreal on www.linkedin.com , nothing, not an email, not an oops we goofed, not even a response to why the heck I have no web site!