If you're selling real estate in Chicago's western suburbs - I feel your pain. The Supra/Sentrilock fiasco continues making life difficult for the average REALTOR. A few months ago -a majority of the Chicago area Realtor Associations switched to the new REALTOR owned Sentrilock lockbox system. But a few associations, such as Aurora Tri-County and Fox Valley Association of Realtors re-upped their contract with Supra.
Towns like Aurora, Naperville & Oswego were caught in the middle. With Realtors from many different boards selling in those areas - it's a coin toss as to whether you'll find a Supra or Sentrilock lock box on a listing when you go to show it.
I was out showing houses yesterday and of the 5 listings I encountered - there were 2 sentrilocks, 1 supra and 2 combination keylocks. Hard to believe there can be so much difference in one market. So, to work effectively - REALTORS in this part of the Chicago burbs now have to license both a supra and a sentrilock system. Fork out the $$$$ boys and girls. Trying to decide which lockbox to put on that new listing is a crap shoot. Just to be safe - I put a combination on every listing in addition to a Supra keybox.
Neither system is perfect - but if I had to pick one I would pick the Supra System. Both systems require you to update your key on a daily basis (synchronizing over the inernet) - but what if you head out for showings and forget to update your key? Supra has an 800# you can call to update your key 24 hrs a day. Sentrilock has a phone number that is only available until 5pm. That doesn't help much. Supra allows you to download a showing history for your keyboxes via the internet. Sentrilock requires to to visit each keybox and punch in a series of codes to download the showing history for the keybox to your smart card. Carrying 20 listings? Have fun - it's a little cumbersome.
Bo Buchanan, Kettley Realtors 58 Chicago Rd, Oswego IL. 60543 (630) 846-4663