7 Things to Remember When Showing an Occupied Home

Real Estate Agent with Real Living GreatWest

I've been dealing with more and more occupied homes, from listings and showings.  People trying to do short sales, or tenants finding themselves caught in the middle.  I currently have a home listed with an occupant/tenant, and I have experienced some interesting things.  What's amazing is, I have found myself in the position of turning away potential buyers (and their agents) to protect the privacy rights of the home's occupants.

I have come to the conclusion that the best way to deal with an occupied home is with common courtesy. Here are 7 things to remember when viewing an occupied home:

1. Give as much notice as possible. 24 hours is a minimum for tenants.

2. When making an appointment, discuss times that would work best for them for future appointments. Don't show the home before 10:00AM or after 7:00PM, if possible.

3. Don't knock on the door and disturb the tenants because "Well, we'll just ask because we are here". This attitude puts an occupant in the awkward position of saying "No".

4. The house is someone's home, with their personal possessions. Be sure to keep "touching" to a respectful minimum. Looking in closets and rooms is expected, opening drawers and medicine cabinets would be unacceptable.

5. Occupants are going through a stressful time by having to leave their home. Understand if they seem impatient or short when you are requesting to view or show their home. Take a moment to listen to their concerns or frustrations.

6. Realtors, appraisers, etc...leave your business card with a kind comment on the back if possible, to let occupants know you did show the home and appreciated their efforts.

7. If you know you will be unable to show the home, call the occupants and let them know the showing was cancelled. This will go a long way in future appointments.

A little common courtesy is not much to give to someone who is allowing us to walk through their home, unsupervised and to strangers.

Posted by

Mary Hanan

Focusing on Premiere Customer Service to advance the professionalism of Real Estate to Stellar Levels

Serving Browns Valley, Yuba-Sutter Areas, California




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Mark Organek
And the United States of America - Mesa, AZ
On a journey to accomplish one huge goal.

Mary - I never thought about doing number 6.  A thank you card with a nice note is something that I will make sure to add.  Thank you for the idea!

Jul 25, 2008 07:46 PM #1
Kathy Torline
ERA Herman Group Real Estate - Colorado Springs, CO
Colorado Springs Real Estate Blog 719-287-1049

Mary:  Great post and good reminder for all of us.  Made me think I should do a post about things to do about when showing an onoccupied home; as I showed a vacant home a couple of weeks and walked in on some teenages doing drugs in one of the bedrooms.


Jul 25, 2008 10:17 PM #2
Mary Hanan
Real Living GreatWest - Browns Valley, CA

Mark- thanks for the kind comment.  I don't remember who told me about #6, but I thought it was a good idea, and have been doing it ever since.


Kathy- Thanks for your kind comments too.  I encourage you to write that post, because every once in a while we need reminders, and there are many newbies and veterans that can benefit from these post...Although I'm not sure when a newbie becomes a veteran!:)

Jul 26, 2008 02:35 PM #3
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