I got a call last night from one of my investor clients who I referred to a management company. He told me he had left messages with the representative from the management company three days in a row with no return call. He commented sarcasticly that he wished they would do what I did when he called me - answer the phone ! I was infuriated because to a certain extent, the reflection is on me as it was my referral to him.
Whenever we meet with new clients, I always tell people that we have a same day return call policy. Sometimes even a 4 hour return call policy !! Being in sales, I think it is imperative to get back to both clients. leads and other agents within the same day.
What is your return call policy for your business ?