I have blogged before about home warranty companies and how property managers don't like them.
Well, I purchased the house I live in this past March and it came with a home warranty. On Saturday, our plumbing backed up in the downstairs shower from the laundry drain. I almost forgot I had the warranty, but did remember before I called one of my plumbers. I thought it would be a good test for the warranty companies that I had criticised.
So Saturday at 3 pm I called and a half hour later I had a work order and a promise I would hear from the plumber. I even got the plumbers number, which was nice. After an hour I called the plumber and the recording stated that they would return calls, but not on Sundays. Since Saturday was fast ending, I figured it would be Monday before hearing again.
Well, I did get a call Sunday! It was to tell me that they would be out on Monday at 10 am. Oh well.
On Monday they called at 10 am and said they would come to the house at 1 pm. At 1 pm they said they would come at 3 pm. They arrived at 3 pm.
The house I bought does not have a clean out that I am aware of. The plumber stated that without a cleanout, the warranty was voided and they could only provide a cleanout for $600.00. They would not clear the line.
So I guess the warranty I have, that cost around $300.00, is not worth much. I know my tenants would be screaming by now. I will update this blog with the what my plumber finds out tomorrow morning. I have a 8 am appointment.
Here is Part 2 of 2: http://activerain.com/blogsview/615401/Home-Warranty-Woes-Part
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