I scheduled a showing with another real estate broker for last night. When I got to the house, I realized that the lockbox combination they gave me was completely wrong- they gave me letters and it was a number lockbox. I called the office number for the listing broker and got an answering machine- they were closed for the night. The listing agent did not have a cell phone # listed. My buyers were so disappointed that we couldn't get in to see the house.
I kept thinking and decided it might be worth a try to call other Realtors in his office. I called Cutler's call center and they gave me the cell phone numbers for 2 other Realtors in the listing agent's office. The 2nd one I called actually answered her phone. She gave me the listing agent's cell phone number (who did not answer), plus made another phone call to another Realtor who gave her a list of 6 possible lockbox combinations.
Before I started trying the combinations the buyer said that if the first number I tried worked he was going to play the lottery tonight. Guess what- the first number worked! We were able to get in because Cutler answers the phone! The call center really is a tremendous help to us. I never worry about scheduling showing appts. after hours when it's a Cutler listing- I always know that someone will answer the phone. I hope the call center knows what a great job they're doing!