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NAR: It's time to make a move on Move

By
Real Estate Agent

History of REALTOR.com (Excerpted from Realtor.org website)
"In November 1996, the Board of Directors of the National Association of REALTORS® approved an agreement between the REALTORS® Information Network (RIN)—NAR’s wholly-owned subsidiary--and RealSelect, Inc. to take over the operations of NAR’s official Internet site, REALTOR.com. At the time, many business models were considered to finance the development of REALTOR.com. NAR’s Leadership Team decided against using dues dollars or asking for a special assessment of the membership to fund REALTOR.com. While Homestore and its investors have spent hundreds of millions of dollars to build and operate REALTOR.com, no NAR funds or NAR member dues dollars have ever been used for the creation or operation of the site."

It is now time for the NAR Leadership Team to issue a special assessment and buy the publicly traded Move corporation. Here is why:

1. Realtor.com is not supporting the National Association of Realtors stated mission "to help its members become more profitable and successful." Most Realtors I talk with hate Realtor.com. Or perhaps more accurately they hate the way Move monetizes the Realtor.com asset by selling extremely high priced marketing packages to Realtors.  Prominent placement on Realtor.com should be a Realtor's right.

2. Move and it's leadership have failed to leverage the Realtor.com asset to reach consumers. Realtor.com has less than a 5% market share among real estate category websites, with most of it's top competitors boasting a marketing budget of less than 10% of that of Realtor.com's.  Realtor.com had a huge first mover advantage, perhaps the most valuable domain name possible, hundreds of millions of dollars in marketing support, and the, at least initial, grassroots support of 1,000,000+ Realtors.

3. NAR cannot easily get out of its Operating Agreement with Move:

"Key Provisions in the Operating Agreement
The operating agreement negotiated more than eight years ago contained a number of important provisions ensuring NAR’s control over the content and operations of the site. Those provisions remain in full force today and continue to guide the relationship between NAR and Homestore (NASDAQ: HOMS), which owns RealSelect.

1. The National Association of REALTORS® owns and controls REALTOR.com. NAR's subsidiary, RIN, also owns approximately 4% of Homestore's stock, and maintains two seats on the Real Select board, and one seat on the Homestore board. In addition to their fiduciary responsibilities to those entities, the NAR appointees also:

    * Represent NAR and RIN’s interests in all matters pertaining to the agreement;
    * Assure compliance with all agreements with RIN and NAR, and report any non-compliance or other concerns to the RIN board and through them, to the NAR Board of Directors; and
    * Provide quarterly reports to the Leadership Team on all significant Homestore activities.


2. Basic real property ads on REALTOR.com, including the primary photo, are free to REALTORS®.

3. No “For Sale by Owner” properties may ever appear on REALTOR.com.

4. NAR remains the sole owner of the REALTOR.com site and trademark.

5. The use and presentation of property listings remain under the control of NAR. Homestore cannot market any property data or information derived from the data without NAR approval.

6. Advertising on REALTOR.com is strictly controlled. For example, no REALTOR® detailed listing will ever contain a banner from a competitor. Advertisers are limited on the amount of space they can occupy on the site at any given time.

7. NAR must approve changes to the design or text of the REALTOR.com home page.

8. Homestore must conduct all of its real estate related business in Real Select, where NAR has substantial control. Should Homestore ever be acquired by a real estate related entity, RIN has the ability to terminate its agreement for the operation of REALTOR.com.

Homestore operates REALTOR.com as a business. Its separation from NAR allows the company to make decisions that could potentially pose difficult problems for a trade association on business terms. These include the pricing of REALTOR.com products and services to REALTORS® and the development and marketing of new products and services."

4. Relatively speaking, it's cheap.  Move's stock price is in the dumps along with the rest of the real estate sector; it's always best to buy in a down market.

Move's stock is trading at just about a three year low. It's market cap is roughly $350 million with Current Assets over $200 million, and a Total Equity position of over $100. This means it's Enterprise Value is under $250 million, or in otherwords under 1x of Move's last years revenue!

5. Move has lots of other assets that NAR could spin off to lessen the out of pocket acquisition price.

  • TopProducer: This is one of Move's biggest money makers, bringing in over 10% of 2007 revenues with over 65,000 subscribers.
  • Move.com: A top 10 most trafficked real estate site.
  • Rent.com: 5th most trafficked real estate website.
  • WelcomeWagon
  • Moving.com

Realtor.com should be controlled and operated by the National Association of Realtors.  It is our namesake, and the internet is too important to Realtors to just outsource.

Comments(81)

Show All Comments Sort:
Theresa Redman
Realty One Group Eminence - Carson City, NV
Certified Residential Specialist

I foolishly spent $1400 with realtor.com and wasited my money. I didn't get one lead from my campaign. It also cost me another $400 for the banners I had made to work on realtor.com

Another lesson in life and money out the window.

Aug 01, 2008 12:53 PM
Debbie Small
Long & Foster Realtors - Martinsburg, WV
REALTOR

Great post and comments. Boy have I had my head in the sand. The renewal from realtor.com is still in my inbox and I just haven't seen any benefit from it for two years. Guess I know what I'll do now...nothing. It sort of reminds me of pointless paper advertising...sellers just love it but nothing comes of it!

Aug 01, 2008 02:22 PM
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

I'm always so frustrated when sellers call me to say they don't like this or that about their listing on Realtor.com.  They are surprised to find that I have no control over that listing's content and appearance.  ActiveRain puts them to shame.

Aug 01, 2008 02:51 PM
Garren Grup
John R. Wood REALTORS - Naples, FL
REALTOR, ABR, CNE,CDPE, GRI, Naples & Bonita Springs, FL

Jon, I've found that the lack of any guarantee and the pricing Move ask is absurd!  Who would spend the money on their advertising, thay can;t substantiate any refeerals through the site and make no promises whatsoever. Who ever heard of such a thing from a so call "reputable company"?  Like many of our MLS's shouldn't the goal of our associations be to support and assist it's members?  It's seems more and more that these are business plans rather than "TRUE Associations" for the benefit of members.  I've joiner our "MLS & Technology Committee" to try and institute change from within, like all politics though... it's increasingly Political!

Aug 01, 2008 03:33 PM
Eric Bouler
Gardner Realtors, Licensed in La. - New Orleans, LA
Listening to your Needs

I never look at the iste nor do I hear any of my cleints ever mention it. its an almost non issue in this market. They were not innovation and rested on the relationship and under estimated the realtors disire to give them money. The return just was not there as others began to carve out niches in the market. They had almost no competitors 12 years ago when I started and now they have hundreds.

Aug 01, 2008 03:56 PM
Mara Hawks
First Realty Auburn - Auburn, AL
Inactive-2012 REALTOR - Homes for Sale Auburn Real Estate, AL

This is so informative and helps me understand the politics so much better. It sounds like you might have more of a struggle with R.C in your areas. I don't hear too many complaints here, but maybe it's this region...I'm sure the bigger problems will inevitably surface. Thanks for a great post!  

Aug 01, 2008 03:56 PM
Anne Hensel
South Beaches Real Estate Professionals - Saint Petersburg, FL
Realtor - Broker - St. Pete Beach, Treasure Island

NAR is still stuck in the 20 Century. I really thought they would get a wake up call when so many Realtors dropped out over the last two years, but apparently that does not raise any concerns with them. This is not the time to sit back and wait and outsource. The need to be way more aggressive.

 

 

Aug 01, 2008 05:06 PM
Paul Francis
Francis Group Real Estate - Las Vegas, NV
Las Vegas Real Estate Agent - Summerlin Homes

From years of paying extra for enhanced listings and featured listings... the final straw was paying an outrageous price for the zip code I specialize in and having such lackluster results I demanded a refund. After two months of complaining up the chain all the way to Alan Dalton, he was nice enough to provide a partial refund.... and they have not seen a dollar from me since. (Now going over two years.)

What did I realize? That it never made a difference to begin with! Save your money and invest it into your OWN website and the ROI is far superior and far more beneficial to your selling clients. There is NO statistic that shows enhanced or featured listings sell any faster then normal listings.... That goes with Trulia, Zillow or any other third party site.

NAR needs to take it back to stop the fleecing of REALTORS who have bought into the propoganda that they have to spend extra money for better results...

Aug 01, 2008 07:46 PM
Tom Vornholt
Carpenter Realtors - Nashville, IN

Great post. I spent a year arguing with Realtor.com that I was not getting any results from their exorbitant fees and got better results from the "free" sites. They told me to be  "patient". I don't even go there anymore. Keep up the pressure.

Aug 02, 2008 12:47 AM
The Brewer Team - Benchmark Realty
Benchmark Realty - Franklin, TN

Jon  - This post is very thoughtful, and is really something that has been in the back of most technical realtors for a long time. If move was doing what it should for realtors, I wouldn't have a Point2agent site. I have never spend one penny on Realtor.com, and I don't expect to start any time soon. I didn't know that Top Producer was owned and operated by the same company, but it makes sense now. User friendly is not something that has ever been used to describe it. I have am much happier without it.

Aug 02, 2008 01:55 AM
Freddy Delgadillo
Judah Realty Group - Bellevue, WA
Real Estate Broker specializing Greater Eastside

Hey JW, why don't you run for office? You are so passionate at what you do that it shows in your personality, if you were to bring these issues into the political arena you would make an impact / change.

I vote for JW for our next NAR president. Why not, if real estate is moving forward in online media, why not have you run since you're one of a few that has changed the way realtors do business online.

Trust me, I will be blogging about this very soon.

In a nutshell, JW for NAR president!

 

Aug 02, 2008 05:50 AM
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Well let's see......I've been a REALTOR(R) for about 12 years and have probably been to realtor.com less than 5 times. It has zero impact on my business. It is amazing how a site that's supposedly so large doesn't even show up on a Googe search!!

Should NAR make a move on MOVE? I just don; know. It would be a good thing to take control of realtor.com but only if they hire the right guys to make it what it can be. 

Aug 02, 2008 08:02 AM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

RainMaker...

This comment is a park, read and learn zone.

As far as I know parking is still free in the rain :)

TLW...ROAR!

Aug 03, 2008 08:54 AM
Associate Broker Falmouth MA Cape Cod Heath Coker
https://teamcoker.robertpaul.com - Falmouth, MA
Heath Coker Berkshire Hathaway HS Robert Paul Prop

NAR does not need to buy the R . com.  Instead, IF MLSs stop allowing their listing to be placed there, and/or if agents stopped allowing their listing to be placed there, it would be less than useful to consumers.  With no use, value decreases, and the $100 milion + investors have spent on it would not have to be "paid" by NAR to recover it.

Less than 1/2 of all licensees in the US are a member of ANY MLS.  Our approach shouldn't be "realtor dot com doesn't help my business", and should be "why do consumers want to use an incomplete site?"  My company page has more complete, better, local information (capegroup.com) than the big R does and with many fewer clicks to get it.

If we stop feeding them content, our sites wil be found more easily by the search engines.

In the meantime, use REindex.com - it is free for any listing agent that display their own listings on their own site.

Aug 04, 2008 03:06 AM
Brenda Wade
Signature Realty Associates - Brandon, FL

I had a customer call my office today and question why her 700k home was no longer on Realtor.com.  A friend had contacted her to see if she had sold or if she had taken it off the market.  After a little investigation we discovered 26 listings had left the site.  After contacting Realtor.com we discovered they are having problems with a MLS merge and were aware of the problem and working on a resolution.  They of course didn't think this was information I might like to know before my customers started calling.    

I wish I could say it was the first time I have had a problem.  I have spent a large amount of money with them for years as I have found it to be a good source of business in my market.  I just wish they treated me like they cared about my business.  Unfortunately, it has been my worst experience with any supplier I have.

the really sad part is, they don't care what we think....

Aug 05, 2008 01:15 PM
Joseph Bridges
Global Trust Team of Keller Williams - Long Beach, CA

NAR's job should be to serve its membership and I agree that currently realtor.com does not serve realtors as well as it can. My experience as a realtor and as trainer and coach is one that finds that money spent on realtor.com produces far fewer results then money spent indepently. This should not be the case. Realtor.com should be a place where members can advertise with results not have their hard earned money added to corporate profits.

Aug 12, 2008 08:23 AM
Everard Korthals
---Preferred Lifestyle Advisors--- - Lancaster, PA
Mountain Realty

I'ts no surprise to see so many dissatisfied customers of REALTOR.com. Compared to other markets, they are overcharging realtors for services that should be free seing that realtors already pay dues, but moreover, these services should be free simply due to the fact that competitors offer it for free. It should be noted however, that most people who have no clue where to go for listings do end up going to realtor.com before others due to keywords such as: 

  • buy homes
  • homes for sale
  • real estate listings
  • real estate

These are just a few examples where they show up first on google. Overall as mentioned, realtors should be getting more for their money from NAR.

Aug 29, 2008 08:41 PM
David M. Childress
Howard Hanna Real Estate Services - Akron, OH
I would love to be your Realtor® in Akron Ohio!

Even though I cannot tell who is saying what, (when did we go anonymous on AR?) I really appreciate the exchange. I dropped Realtor.com long ago, no return on my investment period!!!

Oct 29, 2008 11:51 AM
Maureen McCabe
HER Realtors - Columbus, OH
Columbus Ohio Real Estate

Is the time still right?  More right?  I posted a poll on my blog... Missy reminded us of this on EmMee Hill's post...

Oct 05, 2009 12:57 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Wow, what a discussion. As many others, i spent money on them before, and I so not do it anymore.

But taking it from whoever runs it and giving back to NAR does make me very optimistic. I have very little trust in NAR, and somehow I think this will be the same or worse crap just under a different roof. Both business models look the thing of the past.

NAR is still alive because for the majority of the country you have to be their member to have access to MLS. Unbundle,a nd NAR will lose a lot of  membership. They are a dinosaur, so operating Realtor.com would not change much.

Oct 05, 2009 03:33 PM