About a year ago I blogged about my WOES WITH PITNEY BOWES
Well, since I had purchased postage I felt committed to keeping the machine until the postage ran out but it was a vicious cycle. I'm trying to run out the postage and the ink cartridge runs out and those tiny little cartridges cost $60.00 each. Then you pay the lease and have to buy more postage to run out the lease term. All the while the company is hassling me about my bill and adding late fees.
Well, today I had all I could take. I told them to send me a box to return their machine and the gal offered to rectify the situation (AGAIN) and she said my problems stem from being on a double billing system - online credit and another system and that this is a matter that could be easitly resolved. I told her if it could be easily resolved they should have done it a year ago and not put me through PITNEY HELL.
I told her I wanted my bill pro-rated , since I just made a lease payment (the one that they were double-billing me for). But I said that in all honesty if they didnt give me a penny back I was so frustrated with their service that I would PAY THEM $100.00 to take their machine back.
IN ALL MY YEARS IN BUSINESS NO COMPANY HAS CAUSED ME MORE HASSLE AND TIME OVER BILLS - WHICH ALSO HAPPEN TO BE THE SMALLEST BILLS - AS PITNEY BOWES.
I ABSOLUTELY HATE PITNEY BOWES!!!
To make matters worse they raisee my payment from $20.00 per month to @30.00 per month all the while sending me ads in the mail offering to start me on service for 90 days at no cost and only $15.00 per month after the 90 days!!!
Edit: Must mention that this blog (and my other) finally did get the attention of Pitney Bowes and the ESCALATED my complaints to someone who sounded like they really had the power/authority to assuage a legitimately agitated customer.
Offers were made --- but I didn't feel right about taking them. I felt the only reason they were making the offers was to "BRIBE" me into taking down my blog. I was so seriously fed up with them I told them it was just too late and NOTHING they could say or do at that point could convince me to do business with them every again. I would not accept their service if they GAVE me their machines and PAID my postage for life.
Pitney Bowes maintains a solid 1 star rating with Consumer Affairs website.