Pitney Bowes Still SUCKS!!!!

By
Real Estate Broker/Owner with Lazarus Realty

About a year ago I blogged about my WOES WITH PITNEY BOWES

Well, since I had purchased postage I felt committed to keeping the machine until the postage ran out but it was a vicious cycle.  I'm trying to run out the postage and the ink cartridge runs out and those tiny little cartridges cost $60.00 each.   Then you pay the lease and have to buy more postage to run out the lease term.  All the while the company is hassling me about my bill and adding late fees.


Well, today I had all I could take. I told them to send me a box to return their machine and the gal offered to rectify the situation (AGAIN) and she said my problems stem from being on a double billing system - online credit and another system and that this is a matter that could be easitly resolved.  I told her if it could be easily resolved they should have done it a year ago and not put me through PITNEY HELL.

I told her I wanted my bill pro-rated , since I just made a lease payment (the one that they were double-billing me for).  But I said that in all honesty if they didnt give me a penny back I was so frustrated with their service that I would PAY THEM $100.00 to take their machine back.

IN ALL MY YEARS IN BUSINESS NO COMPANY HAS CAUSED ME MORE HASSLE AND TIME OVER BILLS - WHICH ALSO HAPPEN TO BE THE SMALLEST BILLS - AS PITNEY BOWES.

I ABSOLUTELY HATE PITNEY BOWES!!!

To make matters worse they raisee my payment from $20.00 per month to @30.00 per month all the while sending me ads in the mail offering to start me on service for 90 days at no  cost and only $15.00 per month after the 90 days!!!

___________________

Edit:  Must mention that this blog (and my other) finally did get the attention of Pitney Bowes and the ESCALATED my complaints to someone who sounded like they really had the power/authority to assuage a legitimately agitated customer.

Offers were made --- but I didn't feel right about taking them.  I felt the only reason they were making the offers was to "BRIBE" me into taking down my blog.  I was so seriously fed up with them I told them it was just too late and NOTHING they could say or do at that point could convince me to do business with them every again.  I would not accept their service if they GAVE me their machines and PAID my postage for life.  

Pitney Bowes maintains a solid 1 star rating with Consumer Affairs website.

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Anonymous
Rob Way

Pitney Bowes sucks as a company and employer. I work in a PB presort facility. I was injured recently. In this state, you can pick which doctor that you will use. I was told by PB that I  had to go to their doctor. I have contacted a lawyer since I am expecting to be fired. There is someone I know, who still work there, who was in a management position. They were injured, had surgery, and missed several months work. They came back and their position was gone. They were replaced. Management is usually unresponsive to suggestions.   

Aug 06, 2011 02:10 PM #9
Anonymous
Bob Job

Pitney Bowes sucks as a company and employer. I work in a PB presort facility. I was injured recently. In this state, you can pick which doctor that you will use. I was told by PB that I  had to go to their doctor. I have contacted a lawyer since I am expecting to be fired. There is someone I know, who still work there, who was in a management position. They were injured, had surgery, and missed several months work. They came back and their position was gone. They were replaced. Management is usually unresponsive to suggestions.   

Aug 06, 2011 02:12 PM #10
Anonymous
Bob Job

Pitney Bowes sucks as a company and employer. I work in a PB presort facility. I was injured recently. In this state, you can pick which doctor that you will use. I was told by PB that I  had to go to their doctor. I have contacted a lawyer since I am expecting to be fired. There is someone I know, who still work there, who was in a management position. They were injured, had surgery, and missed several months work. They came back and their position was gone. They were replaced. Management is usually unresponsive to suggestions.   

Aug 06, 2011 02:12 PM #11
Anonymous
Joel Limardo

Ooooohhh, I have just been burnt by this Pitney Bowes thing myself!  I'm not a real estate agent but I found this post online via Googling "Pitney Bowes Sucks." Here's my PB leasing story.

A couple of years back I was phoned by a Pitney Bowes sales representative who got me interested in renting a postage meter. She was a pretty good sales person since I remember almost being sold onto the idea at the time. Although I didn't like having to visit the post office for stamps, back then I hardly sent out much physical mail. Later on, when I started doing some simple mailings, I got to thinking about a postage meter and sought them out myself. Their terms seemed easy enough and I handed them a credit card number. Soon my new equipment arrived and all seemed to go well. The rental agreement meant they would charge my credit card monthly for some relatively low amount as I remember it. I still hardly used the meter, but I did not remember it being any kind of a hassle. Then the phone call for the lease came.

It turns out that PB only rents you their equipment for about a year. What they don't tell you is that this is just a promotional. They are actually in the business of LEASING equipment, so when the rental expires they will either transition you to a lease agreement or you will have to start a more expensive month-to-month arrangement. I wasn't able to continue paying via my credit card either. The company insisted that I would be billed via snail mail. About 50% of the convenience of using this service was gone. When I tell you about the equipment you will realize that unless you are pounding out snail mail like a ferret ALL of the advantage is gone. But let me continue to talk about the lease terms first.

The lease they have you sign has no end date.  I'm not kidding. There is no actual date on the lease when you have satisfied its terms. In fact, there is also no START DATE on it either. I signed my lease in January of 2010. I (foolishly) believed that the 27 month lease started the day I signed it and returned it to them. I was wrong. According to a PB representative my lease actually started over 50 days later. The phone represenatative claimed that the company needed the time to 'process' my lease and convert it from the rental to a lease agreement. Yes, you are reading this correctly and no you have not been teleported to the early 1900s. Over fifty days to process a lease agreement. Absurd doesn't even begin to describe it.

Okay, so now I'm stuck paying for my lease for several months more than I expected. No big deal. Then things get worse. The lease says that in 90 days of the end of your lease you can buy the equipment (they don't tell you for how much) or send it back to them. I called them about this because I wanted to know, given my actual lease end date, what was the soonest I could return the equipment. Haha -- the representative told me that I could not get the address until I paid my very last bill which they would not send me until three months before the end of the lease!  Since I'm under their PB provided insurance plan for the equipment (they call it ValueMax) this means I will have to pay for the equipment insurance for the final three months of my lease even though it will no longer be in my possession. Somehow I doubt I will be able to obtain a refund.

Now for the equipment. It is a pretty standard looking postage meter if you have ever used one of them before. It includes some kind of internal modem and wants to be connected to a phone line to automatically recharge postage if you have configured your account for this. I'm a bit paranoid about anything dialing out so I manually used to recharge it. The stupid thing needd to be turned off and on multiple times to accomplish this task and on several occassions I was afraid that I might have lost the amount of postage I was trying to push to it via USB!  It uses some ink cartridges that are fairly expensive as well and, get this, EVEN IF YOU DON'T USE THE CARTRIDGES YOU HAVE TO BUY NEW ONES.  Remember that I said that I hardly use the meter?  Well, for a fairly long stint I didn't use it at all. When I started to use it again the machine still insisted that I had to buy a new cartridge. It was as if the postage meter wouldn't even give me a test print -- it just insisted that I buy another cartridge!

All in all, I wholly recommend that you stay as far away from Pitney Bowes postage meters as you possibly can. Share this post with your friends.

Sep 22, 2011 10:12 AM #12
Rainmaker
79,032
Randy "Lazarus" McAtee
Lazarus Realty - Fresno, CA
Owner/Broker, Lazarus Realty, Fresno California

Thanks for the comment Bob.  It's 3 years since I posted my tale and its no surprise to me that others are finding that "Pitney Bowes Sucks!"

Nov 14, 2011 01:23 AM #13
Anonymous
Chris Orbach

Hey -- love your comments.  For what it's worth, I happen to wholeheartedly agree.  Pitney-Bowes are some of the worst sucking scum in recorded history.  The damned postage meter runs out of ink in a laughably short amount of time, and costs a fortune to replace.  The machine itself makes gurgling, gestating noises, as if it's working *so hard* printing out those 20 labels for your packages that it just needs a break, or a god damned week in Aruba, or something.  If it gets a GRAIN of dust in it, or if you even LOOK at the machine funny, it seems to "need a break." The monthly charges are a rip-off.  The late fees are a credit-card company's dream.  Their customer service is of the mouth-breathing, knuckle-dragging, general corporate level in our country today (which is to say, it's just so freaking NOT helpful it just makes you want to take a baseball bat to your own head and end the pain.)  Getting a Pitney-Bowes postage meter is easily the worst business decision I ever made.  Every time I look at that grey wreck of a machine in my office, it reminds me, in its own inefficient way, about everything that's wrong with the world.  Pitney Bowes sucks.  With sharp teeth.  much love, Chris 

Jan 09, 2012 07:56 AM #14
Anonymous
joe

Pitney Bowes SUCKS.  The only time you can get a person who speaks English is either if you owe them money or they want to sell you something.  Their whole gimmickmis to bill you quarterly, and if your late - late fees. 

Feb 24, 2012 06:44 AM #15
Anonymous
Scott

I was a share holder in a small company that PB Mail Services acquired in May of 2010. My company handled the foreign and canadian distribution for domestic Publishing companies and was started in 2001 after Deutsche Post purchased the distribution company I was working for prior. The germans were absolutely clueless and so in May of 2001 we all walked out and started our own company. 10 years later, after stealing away most of the core business that the Germans had, we were now kicking Pitney Bowes ass to the extent that they were even offering publishers CASH to move over to them and still couldn't get any of them to budge. So of course rather than learn something, the PB way is "if you can't beat them, buy them". So these morons acquired my company, its systems and its portfolio of customers for 11.5 million dollars. They told us at the time that they wanted to use our business methods and systems going forward. Two years later, they have discarded the systems because their team of IT people couldn't manage to re write it in .net. TWO YEARS??!! They have canned my ass because I actually had the audacity to speak out against their business practices and now going into Fall 2012 they are going to see all of those customers waving bye bye because they are completely inept and don't care about anything other than the bottom line. And talk about mega stupid. These idiots hire the exact same guy that worked for Deutsche Post and allowed us to steal away all of their business eventually leading them to abandon publication mail completely. There are so many Rah Rah Yes men making so much money and doing so little in that company that I find it astounding that they can turn a profit at all. I will relish their slow painful death.

Sep 12, 2012 07:58 PM #16
Anonymous
Debra Duke

I can only add to the lease issues that Pitney Bowes has. They are deceptive and their customer service rep was very rude to me. They will rope you in on a promotion and then get you into a progressively expensive lease and do not orally disclose any lease terms. When you are ready to terminate, they were nasty and told me i would be sent to collections. I wouldn't go near this company.

Oct 14, 2015 08:31 AM #17
Anonymous
Lazarus

Pitney Bowes is right down there with Comcast and AT&T for customer satisfaction. Here is a site that gives them a 1 star rating:

https://www.trustpilot.com/review/www.pitneybowes.co.uk

And another with 15 pages of complaints:

http://www.crankycustomer.com/pitney_bowes_the_pits_comments.php?page=15

The bottom line is you will never have to look far or wide to find unhappy Customers of Pitney Bowes, one of the suckiest companies on the planet, imo.

Oct 14, 2015 09:39 PM #18
Anonymous
David A Payette

this company completely sucks. outsourced to Philippines double bills all the time. Do not use them motherfucking thief's.


Jul 18, 2016 11:59 PM #19
Anonymous
David A Payette

Do not use them evil asswipes.

Jul 19, 2016 12:33 AM #20
Anonymous
steve

One of PB's common practices is to have a representative call and ask for payment of a bill you already paid for. This leaves a customer wondering if they've been hacked. Then, try to contact them--what a joke. No agents ever come to the phone, their website sucks, no email addys, their chat line is also useless. The closest they seem to have to Customer Service is someone in Pakistan named Bruce or Bob, whose only talent seems to be in screwing up the English language.

Jan 04, 2017 10:38 AM #21
Anonymous
DK

I had similar experiences with Stamps.com, then my account was hacked at Stamps.com and lost over $2000, that was the straw that broke the camels back. now I am searching for new company, seriously considered PB till now... any suggestions?

Feb 26, 2017 09:31 AM #22
Anonymous
Angry

They are horrible! did anyone find a company that does that same thing but better? I am looking for my boss to find a different company to do the stamps with.

Mar 23, 2017 10:07 AM #23
Anonymous
Joe

PB owns a large part of Stamps.com. So when you get mad and say you'll never do business with PB, don't go to Stamps.com or you will be.

Mar 31, 2017 05:42 PM #24
Anonymous
Joe

Actually, it is a Post Office law that you cannot own the part of the postal machine that prints the stamps on an envelope. PB cannot sell this to you as they do not own that part. Each machine that stamps an envelope has a device on it (sometimes it is called a head on larger machines) that only the post office can own. So, PB can only lease that part of the machine, not sell it to you. If the "head" is detachable - as on, say, a DM3000, you could buy the DM3000 and then lease the meter that goes on it.

Mar 31, 2017 05:46 PM #25
Anonymous
Joe

Hasler, Neopost, Italia are alternatives. However, be forewarned that even these companies have their problems. I have heard nightmare stories about each of them.

Mar 31, 2017 05:49 PM #26
Anonymous
A Jenkins

It's Jan. 24, 2018 and they still suck! Just opened a case today over an issue that I though was resolved. Their account practices are pitiful. They either don't know what they are doing or their account software is totally wacky! They bill my credit card on file AND also charge same to a Purchase Power Account that we don't want (this is the issue I thought was resolved) but can't seem to get rid of. Geez.

Jan 24, 2018 11:16 AM #27
Anonymous
Cindy

THey are the worst. They lie , steal your money make up extra fees all the time . Do not do business with them . I would rather lick 2000 stamps a month than do any more business with them. How can we shut them down?

Nov 21, 2018 05:59 AM #28
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Rainmaker
79,032

Randy "Lazarus" McAtee

Owner/Broker, Lazarus Realty, Fresno California
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