Rule 1. DO WHAT YOU SAY YOU'RE GOING TO DO!
Rule 2. RETURN YOUR PHONE CALLS (INCLUDES E-MAILS)
When you don't follow these 2 simple rules, you are loosing business--you just don't know it yet. By the time you figure it out, you won't have any phone calls or leads to worry about.
When you do follow these 2 simple rules, you will have a better chance of being successful..It's amazing how many people will just tell you something and never follow-up on their promises. Nothing worse than that, in my book.
When you're returning your phone calls, even if your first response cannot answer the entire question without a follow-up call to that person again later, at least by your returning the phone call promptly, you are following one of the number 1 rules for success. I know, we are ALL busy, but there is nothing more frustrating for me than getting someone's voice-mail time and time again, leaving messages and getting no phone call -- or being promised something that never happens.
JUST DO WHAT YOU MEAN AND MEAN WHAT YOU SAY!
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