Admin

ATTENTION: LOAN OFFICERS What can your processor do for you?

By
Mortgage and Lending with Mortgage Processing Solutions NMLS #86995/69352 & 5450

Everyone critiques themselves in one way or another, but at times self evaluation does not achieve the same benefits as having an associate give you assessment as to what improvements can be made in your services.

I pride myself as being really good at what I do. One of the ways I achieve this is by asking myself daily, How can I improve?  Call it the perfectionist in me, but I am always looking for new ways to be better and do better.   I believe this is one of the best ways to achieve not good, but GREAT customer service.

So I ask you;  What can your processor do for you?  How can your processor be more effective?  What does the perfect processor look like?  

I encourage all of your responses and look forward to learning how I can be better and do better.

Comments(7)

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Libby Cousins
Extraordinary Processing - Spokane, WA
Contract Mortgage Processor, licensed in WA

Marie, another thing that helps is finding out what and how others in your field accomplish their jobs. It always helps to have someone to bounce something against or discuss things with! I believe that most people have room for improvement!

 

Aug 06, 2008 06:04 PM
Marie Ogle
Mortgage Processing Solutions - Spokane, WA
Contract Mortgage Processor

Michael, thank you for your comments.  You sound like a great loan officer.  It is nice to see what other LO's feel a processor's roles is.  Sometime we don't think alike, processors/loan officers that is.  Then again, that is what makes a good processor and a good loan officer a great team.

Yes, I was at the DFI meeting today and it was very good.  I was actually surprised that they were not more Brokers there.  I would be happy to answer any of your questions.  You can either post them or email me directly.

 

Libby, I couldn't agree more.  Fortunately for me I have a wonderful collegue that is very beneficial in that area. :)

Aug 07, 2008 04:28 AM
Renée Donohue~Home Photography
Savvy Home Pix - Allegan, MI
Western Michigan Real Estate Photographer

You sound like a diligent processor!

Aug 23, 2008 12:26 PM
Marie Ogle
Mortgage Processing Solutions - Spokane, WA
Contract Mortgage Processor

Thank you Renee, I sure try to be. 

 

Aug 24, 2008 03:16 PM
Lee Walsh
SecurityNational Mortgage - Lake Mary, FL
Executive Talent Scout for Mortgage Professionals

Hi Marie,

Welcome to Active Rain!

Here is my two word answer. (OK it's more than two words)

Proactive - a processor has to be proactive on a file - the last person a loan office want to manage is their processor.

Analyze -  Two heads  are better than one. If my processor is  analysing (instead of just moving paper) the file as we progress through the process my loan has a better chance of closing.

Lee W.

Sep 08, 2008 02:41 AM
Marie Ogle
Mortgage Processing Solutions - Spokane, WA
Contract Mortgage Processor

Thanks Lee, that is great information for me and I appreciate your input.

Sep 08, 2008 03:21 AM
Marie Ogle
Mortgage Processing Solutions - Spokane, WA
Contract Mortgage Processor

Thank you for your input.

Please send me your email address so I may forward you the requested items.

I look forward to working with you

Sep 12, 2008 05:19 AM