We started using GoToMeeting with the free trial. We did a few meetings with it and it really worked well for us but we really didn't do many meetings at all that would justify it. Cut to three years later and we were looking for a solution to our post-implementation troubleshooting. It became necessary to do an email and phone dance with the implementation team, the sales team, the client and the developers. This would take weeks of emails and phone calls. All of a sudden I was like, why don't we just use that GoToMeeting software. We know it workls because we tried the free trial successfully and this way we can get everyone together at the same time and do in days what used to take weeks. We did and it worked. What a great tool.